Providing Sustainable Services at Scale
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  • 1. Providing Sustainable Services at Scale Dutch Water Sector Meeting DGIS, The Hague - 8th of June, 2010
  • 2. It’s all about Maria ......... Triple-S - sustainable services at scale
  • 3. Much effort has been expended to meet the challenges of sustainability and scale
      • New approaches to appropriate technologies, VLOM, to community management and participation and financing - DRA
      • New elements – on gender, supply chains, water source protection
      • New ideas on management options and post-construction support and on involvement of small-scale private sector
    Triple-S - sustainable services at scale
  • 4. Progress has been made, but many challenges remain
      • Unacceptable levels of system failure – 30 to 40% - universal problem
      • Wasted development partner, national and community financial investments
      • Health, dignity, well-being and livelihoods affected
    Triple-S - sustainable services at scale @Fairwater
  • 5. The cost of failure – 20 countries in sub-Saharan Africa Triple-S - sustainable services at scale Information Collated by Peter Harvey, UNICEF Zambia, May 2007 36% Investment loss in sub-Saharan Africa of between US$ 1.2 to 1.3 billion over 20 years
  • 6. ‘ Slippage’ - declining service levels in India Triple-S - sustainable services at scale Information presented at IRC Slippage roundtable Briefing, Delhi, June 2009 >30%
  • 7. So what has gone wrong? Triple-S - sustainable services at scale @Akvo
      • Focus on the level of the community and community management - inherently ‘un-scalable’
      • Lack of investment and support to improve overall sector capacity - largely infrastructure focus
      • A persistent lack of coordination and
      • harmonisation
      • Financing focuses on initial construction
      • Poor governance and political influence/ corruption
  • 8. Increasing coverage is not the whole story ..... where do we go from here? Triple-S - sustainable services at scale Breakdowns, failures, non-functionality, slippage ........... a tipping point which is now a threat to achieving the MDGs? Build on current progress, but think in a new paradigm with service delivery at its heart
  • 9. The user perspective: repeated disappointment, or a Service Delivery Approach? Triple-S - sustainable services at scale Additional in-direct support required at intermediate and higher levels
  • 10. What makes a water service work? Triple-S - sustainable services at scale
    • Clear sector policies
    • Well defined institutional roles and responsibilities
    • Strong planning and coordination, leadership
    • Harmonised approaches
    • Learning and innovation
    • Strong community participation
    • Appropriate technology
    • Relevant management models
    • Long-term support, monitoring and oversight
    • Norms and good practice
    • Availability of finance for life-cycle costs
  • 11. From infrastructure focus to service delivery Triple-S - sustainable services at scale
      • Community-based management is still the most appropriate, but requires much greater support
      • But actions at all levels are required – from national policy and legislation to community
      • Capacity support at the intermediate level is often lacking, but critical to more sustainable services
      • Real life-cycle costs need to be better understood and planned for
  • 12. A principles-based way of working Triple-S - sustainable services at scale LEVELS OF INTERVENTION PRINCIPLES
    • Generic principles:
    • Analysis
    • Planning
    • Learning
    • Interconnectivity between levels
  • 13. Principle-based framework Triple-S - sustainable services at scale
      • Four levels of intervention
        • service provision
        • intermediate
        • national
        • international
  • 14. Principle-based framework – three strategy areas Triple-S - sustainable services at scale
    • Adoption of a Service Delivery Approach
      • policy, legislative and institutional principles
      • financing principles
      • planning principles
      • transparency and accountability principles
    • 2. Supporting a learning and self-sustaining capacity for the
    • sector
      • awareness and skill principles
      • culture of information sharing and learning principles
    • 3. Improving alignment and harmonisation for service
    • delivery
      • harmonisation and alignment principles
      • coordination principles
  • 15. Ghana: Service Delivery Approach Strategy Triple-S - sustainable services at scale NATIONAL LEVEL FINANCING PRINCIPLE
      • Sector agencies’ investment plans are harmonized and incorporate sustainability issues and procedures and implementation for SWAp
  • 16. Uganda: Learning and self-sustaining capacity Triple-S - sustainable services at scale INTERMEDIATE LEVEL AWARENESS AND SKILLS PRINCIPLE
      • District Water offices have adequate skills, resources and information to meet required water governance functions
  • 17. International: Service Delivery Approach Strategy Triple-S - sustainable services at scale INTERNATIONAL LEVEL POLICY, LEGISLATION AND INSTIUTIONAL PRINCIPLES
      • A significant number of operational agencies - including International NGOs, UN agencies and charities - adopt sustainability measures and criteria in their planning and implementation.
  • 18. What is the ‘ask’ from Maria?
      • A hand pump or tap stand for a few years or a water service for life?
      • Changing the way we work?
    Triple-S - sustainable services at scale