Towards a conceptual framework for sustainable services at scale International symposium on  Sustainable Rural Water Servi...
Much effort has been expended to  meet the challenges of sustainability and scale <ul><ul><li>New approaches  to appropria...
Progress has been made, but many challenges remain <ul><ul><li>Unacceptable levels of system failure – 30 to 40%  - univer...
The cost of failure Triple-S  -  sustainable services at scale Information Collated by Peter Harvey, UNICEF Zambia, May 20...
So what has gone wrong?  <ul><ul><li>Focus on the level of the community and community management - inherently ‘un-scalabl...
Increasing coverage is not the whole story ..... where do we go from here?  <ul><li>Build on current progress, but think i...
What makes a water service work?  Triple-S  -  sustainable services at scale <ul><li>Clear sector policies </li></ul><ul><...
Service Delivery Approach <ul><ul><li>Conceptual framework moving focus from infrastructure or systems focus to  services ...
The user perspective: repeated disappointment, or a Service Delivery Approach? Triple-S  -  sustainable services at scale ...
Service Delivery Models <ul><ul><li>Practical application of the Service Delivery Approach concept  </li></ul></ul><ul><ul...
<ul><li>Service Provider Level – different management options for both building and post-construction support tasks </li><...
Intermediate Level – Service Authority Triple-S  -  sustainable services at scale Consumers in rural communities Delegated...
National Level – Normative and Policy Triple-S  -  sustainable services at scale Delegated private sector Community – mana...
National Level – Normative and Policy Triple-S  -  sustainable services at scale Delegated private sector Community – mana...
Moving towards a Service Delivery Approach Triple-S  -  sustainable services at scale South Africa India Gujarat  - Mahara...
Maria – what will solve her water needs? <ul><ul><li>What is the ‘ask’ from Maria?  </li></ul></ul><ul><ul><li>A hand pump...
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KEYNOTE - Lockwood

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KEYNOTE - Lockwood

  1. 1. Towards a conceptual framework for sustainable services at scale International symposium on Sustainable Rural Water Services Kampala 13 – 15 April, 2010
  2. 2. Much effort has been expended to meet the challenges of sustainability and scale <ul><ul><li>New approaches to appropriate technologies, to community management and participation and financing </li></ul></ul><ul><ul><li>New elements – on gender, supply chains, water source protection </li></ul></ul><ul><ul><li>New ideas on management options and post-construction support and on involvement of small-scale private sector </li></ul></ul>Triple-S - sustainable services at scale
  3. 3. Progress has been made, but many challenges remain <ul><ul><li>Unacceptable levels of system failure – 30 to 40% - universal problem </li></ul></ul><ul><ul><li>Wasted development partner, national and community financial investments </li></ul></ul><ul><ul><li>Health, dignity, well-being and livelihoods affected </li></ul></ul>Triple-S - sustainable services at scale @Fairwater
  4. 4. The cost of failure Triple-S - sustainable services at scale Information Collated by Peter Harvey, UNICEF Zambia, May 2007 Investment loss in sub-Saharan Africa of between US$ 1.2 to 1.3 billion over 20 years All India ‘slippage’ of 30% on average Information presented at IRC Slippage roundtable Briefing, Delhi, June 2009
  5. 5. So what has gone wrong? <ul><ul><li>Focus on the level of the community and community management - inherently ‘un-scalable’ </li></ul></ul><ul><ul><li>Lack of investment and support to improve overall sector capacity - largely infrastructure focus (90%?) </li></ul></ul><ul><ul><li>Financing focusing on initial construction </li></ul></ul><ul><ul><li>A persistent lack of coordination </li></ul></ul><ul><ul><li>and harmonisation </li></ul></ul><ul><ul><li>Other exogenous factors – </li></ul></ul><ul><ul><li>water scarcity and water quality </li></ul></ul>Triple-S - sustainable services at scale @Akvo, 2010
  6. 6. Increasing coverage is not the whole story ..... where do we go from here? <ul><li>Build on current progress, but think in a new paradigm with service delivery at its heart </li></ul>Triple-S - sustainable services at scale Breakdowns, failures, non-functionality, slippage ........... a tipping point which is now a threat to achieving the MDGs?
  7. 7. What makes a water service work? Triple-S - sustainable services at scale <ul><li>Clear sector policies </li></ul><ul><li>Well defined institutional roles and responsibilities </li></ul><ul><li>Strong planning and coordination, leadership </li></ul><ul><li>Harmonised approaches </li></ul><ul><li>Learning and innovation </li></ul><ul><li>Appropriate technology </li></ul><ul><li>Relevant management models </li></ul><ul><li>Long-term support, monitoring and oversight </li></ul><ul><li>Norms and good practice </li></ul><ul><li>Availability of finance for life-cycle costs </li></ul>
  8. 8. Service Delivery Approach <ul><ul><li>Conceptual framework moving focus from infrastructure or systems focus to services and planning at scale </li></ul></ul><ul><ul><li>Addresses all elements of a water service through supporting systemic capacity , from policy and financing to management models and learning </li></ul></ul><ul><ul><li>Moves from short-term to indefinite horizon , especially for planning and financing, considering life-cycle costs </li></ul></ul><ul><ul><li>Avoiding duplication and improving coordination </li></ul></ul>Triple-S - sustainable services at scale
  9. 9. The user perspective: repeated disappointment, or a Service Delivery Approach? Triple-S - sustainable services at scale Additional in-direct support required at intermediate and higher levels
  10. 10. Service Delivery Models <ul><ul><li>Practical application of the Service Delivery Approach concept </li></ul></ul><ul><ul><li>Describes the ‘how to’ – the policy, legal, institutional, financial, governance and normative elements </li></ul></ul><ul><ul><li>Service Delivery Models are country-specific, but have some generic characteristics and common principles – not prescriptive </li></ul></ul>Triple-S - sustainable services at scale
  11. 11. <ul><li>Service Provider Level – different management options for both building and post-construction support tasks </li></ul>Local Level – Service Provider Triple-S - sustainable services at scale Consumers in rural communities Self supply Delegated private sector Community – managed Municipal managed Utility managed In practice hybrids of management options are common
  12. 12. Intermediate Level – Service Authority Triple-S - sustainable services at scale Consumers in rural communities Delegated private sector Community – managed Municipal managed Service provider level Intermediate level (service authority) Utility managed <ul><li>Decentralised government </li></ul><ul><li>Planning and coordination </li></ul><ul><li>Financing (direct or indirect taxes & transfers) </li></ul><ul><li>Monitoring and back-stopping </li></ul><ul><li>Regulation </li></ul><ul><li>Bi-laws </li></ul><ul><li>Asset ownership </li></ul>District or local government or municipality – in some cases region or state
  13. 13. National Level – Normative and Policy Triple-S - sustainable services at scale Delegated private sector Community – managed Municipal managed Service provider level Intermediate level – service authority <ul><li>National level </li></ul><ul><li>normative and policy </li></ul>Utility managed Consumers in rural communities <ul><li>National level government: </li></ul><ul><li>Policy, institutional and legal </li></ul><ul><li>Defining service levels </li></ul><ul><li>Regulatory and funding frameworks </li></ul><ul><li>Budgetary allocations </li></ul><ul><li>Asset ownership </li></ul><ul><li>Decentralised government functions: </li></ul><ul><li>Planning and coordination </li></ul><ul><li>Financing (taxes and transfers) </li></ul><ul><li>Monitoring and back-stopping </li></ul><ul><li>Regulation </li></ul><ul><li>Bio laws </li></ul><ul><li>Asset ownership </li></ul>Service Delivery Model spans from the service provider to national level – deconcentrated support is often provided
  14. 14. National Level – Normative and Policy Triple-S - sustainable services at scale Delegated private sector Community – managed Municipal managed Service provider level Intermediate level – service authority <ul><li>National level </li></ul><ul><li>normative and policy </li></ul>Utility managed Consumers in rural communities <ul><li>Decentralised government functions: </li></ul><ul><li>Planning and coordination </li></ul><ul><li>Financing (taxes and transfers) </li></ul><ul><li>Monitoring and back-stopping </li></ul><ul><li>Regulation </li></ul><ul><li>Bio laws </li></ul><ul><li>Asset ownership </li></ul>Only focussing on the service provision level is not enough <ul><li>National level government: </li></ul><ul><li>Policy, institutional and legal </li></ul><ul><li>Defining service levels </li></ul><ul><li>Regulatory and funding frameworks </li></ul><ul><li>Budgetary allocations </li></ul><ul><li>Asset ownership </li></ul>
  15. 15. Moving towards a Service Delivery Approach Triple-S - sustainable services at scale South Africa India Gujarat - Maharashtra Uganda <ul><ul><li>Strategic framework for water services </li></ul></ul><ul><ul><li>Service delivery life cycle </li></ul></ul><ul><ul><li>Service authority and provider roles </li></ul></ul><ul><ul><li>Sector wide approach </li></ul></ul><ul><ul><li>Decentralised financing flows </li></ul></ul><ul><ul><li>Technical Support Units </li></ul></ul>
  16. 16. Maria – what will solve her water needs? <ul><ul><li>What is the ‘ask’ from Maria? </li></ul></ul><ul><ul><li>A hand pump or tap stand for a few years or a water service for life? </li></ul></ul>Triple-S - sustainable services at scale Photo: R. Carter Uganda, 2006

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