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  • 1. Presentation to Caribbean Tourism Organistation CTO knowledge engineering Caribbean Destination Platform
  • 2. 1. Overview of our existing proposal 2. Introduce AXSES , its products and service 3. Establish why our solutions work for you 4. Present a proposal for collaborative marketing knowledge engineering Example: BookingsDominica e-commerce platform OBJECTIVES
  • 3. arcRes bookings engine on your property pages quotes - rates - room - booking options – database marketing reservations management Training in arcRes marketing and management tools optional setup of property data and management of rates Includes the portal management & reporting tool Allows your choice of revenue model subscription, transaction, commission knowledge engineering OVERVIEW OF EXISTING PROPOSAL
  • 4. knowledge engineering ADVANTAGES OF PROPOSAL
    • low cost - easy to use
    • need not require allocation management
    • destination and supplier branding - leads marketing
    • modular & expandable
  • 5. Marketing Travel with a Unique Travel Platform made for Tourism Operators By Caribbean Professionals 12 years building technology for Caribbean tourism knowledge engineering What we do and why
  • 6. helping small and medium sized resorts, tourism operators & destinations build their brands and increase direct business knowledge engineering AXSES MISSION building brands & direct marketing advanced technology – training & support – supplier tools
  • 7. Building and Providing affordable supplier-centered tools and services for direct marketing and branding knowledge engineering AXSES FOCUS supplier tools & services Direct Sales | Your Brand | Your Technology | Your Control shifting control to destinations
  • 8. *engineering information & process for the knowledge based economy making information malleable, configurable, searchable, accessible and delivered to suite knowledge engineering Supplier Tools & Services e-commerce marketing & management direct marketing websites & portals reservations management global distribution social networking channel management hospitality management cost effective advertising / advertising management Intellectual resource & knowledge management
  • 9. A Unique Platform for Destination Marketing     Advertising is the Driving Force for Direct Travel Marketing and Branding Bookings is the Call to Action   AXSES has Merged Advertising and Bookings into a Single Powerful Marketing Solution with a sophisticated and simple interface for managing advertising and bookings in multiple channels across multiple platforms knowledge engineering
  • 10. Knowledge engineering In 2006 major brands direct online was 81.4% - Small hotels less that 5% direct Online sales are increasing Direct sales have have greatest growth potential In this environment hotels do not have to rely on high cost distribution Many axses clients get the majority of their business Direct Internet is about being direct! It is the most efficient marketing and distribution medium ever made for Direct Business
  • 11. Knowledge engineering Direct Marketing for Brand Integrity Max Starkov , President & CEO, Hospitality Business Strategies Inc. Direct-to-consumer online distribution should become the foundation, the main focus of any hotelier's online distribution strategy. Online, the industry direct sales average 52% (PhoCusWright, 2002) with many hoteliers reporting less than 5%. Many hoteliers cede control of their inventory and pricing to online intermediaries (Expedia etc) at an enormous cost financially and to brand integrity   Brand Integrity: The Message & Medium - Promise & Expectation Differentiation - Personality – Relationship - Loyalty - Ownership - Sustainability
  • 12. knowledge engineering Dominica Brand Direct Sales | Your Brand | Your Technology | Your Control Dominica is like no other Caribbean Island un-spoiled, natural, authentic undiscovered and personal not a mass market product The only true travelers destination left in the Caribbean
  • 13. Knowledge engineering Travelers visit 6 or more travel portals and several supplier sites Start with Travel Guides/Destination sites looking for information and direct links to suppliers websites finding options Often supplier websites are hard to find, hard to navigate, in-consistent and do not offer the best value How people buy
  • 14. Knowledge engineering both destination and supplier branding Many travelers prefer to buy direct – particularly Dominica travelers (personal, service, attention) They have to be persuaded “ brand promise ” They want value Travelers look for best value Strategic priority: Build interest & desire – “Branding” t
  • 15. Knowledge engineering Travelers look for best value Brand Integrity Traditional shopping sites/booking engines do not build your brand Expedia: “mission to become the largest and most profitable Seller of travel in the world” http://investors. expediainc .com Closed loop – no product personality Medium & Message Promise & Expectation Differentiation - Personality Relationship - Loyalty Ownership – Sustainability No seamless experience
  • 16. Knowledge engineering Destination Marketing Context – Brand Promotion/ Advertising STICKINESS direct links and product promotion comparison charts shopping lists loyalty programs best price guarantee travelers resources travelers website local knowledge 3 rd party reviews social media Travelers want to see supplier sites Direct links at all stages of the buy cycle Product Promotion Build a reason to return Facilitate shopping
  • 17. . Knowledge engineering Searching - Shopping – Product Branding: Merge “ Each element in the search- ads -shop-buy cycle is undergoing a period of intense innovation, making each increasingly significant, yet interdependent. In fact, searching, shopping and buying – once distinct terms describing different behaviors – are blurring at a furious pace”. The perfect storm - Philip C. Wolf, President and CEO, PhoCusWright Inc. AXSES technology is leading edge!. We have integrated product branding with all phases of the shopping cycle into a seamless supplier focused experience direct sales – facilitating distribution Interactive advertising works! Travelers stay longer and use all options
  • 18. Knowledge engineering Travelers want to go to supplier websites - no matter where they are Advertising is the most significant revenue opportunity Advertising – Strategic revenue opportunity $$ Revenue # Clicks in all channels Even in our booking channels , given the option to go direct travelers do so.. # Clicks in Bookings Channel bookings Advertising 54% hosting misc google production Clicks 89% Go to website 81% Go to website
  • 19. Knowledge engineering Destination Marketing is “Branding First” Bookings follow! Advertising builds the Brand 50 % of ads are now smart. 56% of clicks are Bookable Advertising provides the direct links – product exposure
  • 20. Knowledge engineering We provide both Advertising and Bookings highly tuned advertising platform integrated with e-commerce Caribbean marketing Advertising manager + e-commerce suites = bookable-ads TM Caribbean resort based; supplier rules, supplier terms, supplier inventory options, payment options, supplier brand, supplier centered
  • 21. Knowledge engineering Bookable-Ads Marketing
    • exposure
    • – desire
    • process
    • - bookings
    Webinfo, scripts, video, virtual tours, photos, combination of direct links And resources Cost compare, lists quotes, local knowledge reviews, specials dynamic packaging travelers resources Marketing SEO – Niche Channels Integrated with dynamic, content, ads, quotes, maps Value reason to buy now Best rate guarantee, loyalty programs
  • 22. Knowledge engineering Tailored Descriptions Photos, links add with arcRes Tool Smart Ads Marketing - Themes Barbados family vacation
  • 23. Knowledge engineering Smart Ads Marketing - Specials Barbados vacation specials eSpecials – quotes, bookable RSS push Specials to 1000’s of site call to action The hotel site
  • 24. Knowledge engineering Smart Ads Marketing - Quotes Bookings Beach View Hotel Barbados
  • 25. Knowledge engineering Smart Ads Marketing – by name Beach View Hotel Barbados Hotel site rank boosted by our links & marketing
  • 26. Knowledge engineering Bookings Conversion report Typical small hotel 16.4% of all lookers booked people who got at least a quote   59.5% of success booked successfully completed the process   0% of invoices got to the invoice stage   5.7% of quotes Clicks ## June to Aug. 23 2009 $ 88 million bds in direct booking requests 2008: arcRes network
  • 27. Knowledge engineering Bookings Conversion report: Small hotel June to Aug. 23 2009 In the first 7 days of Sept. They have 8 bookings totaling US$ 5534 and covering 51 nights
  • 28. . Knowledge engineering Integrated marketing that works Bookable-Ads TM Bookable-Banners Bookable-Maps Bookable-Lists Bookable-Specials Bookable-Themes Bookable-Activities Booking-Partners
  • 29. . Knowledge engineering arcAds management and reporting Tracks every click on every ad on every ad spot Place any type of ad anywhere with a simple online ads manager Detailed Reports and analysis Multiple Ad types
  • 30. . Knowledge engineering Tracks every click -on every page - on every ad spot
  • 31. . Knowledge engineering Tracks every click on every ad on every ad spot 7995 clicks CPC $0.15bds Avg. cost $2.5 us
  • 32. . Knowledge engineering Travelers have a keen interest in Bookable-ads using all of the ad-options (rates etc) to help make the right choice Bookable-maps have increased AD use by 300% in many cases (3 clicks on rooms, rates, quotes, photos, and compare, for every click to the website) Bookable-Banners = 2:1  
  • 33. . Knowledge engineering arcRes and ArcAds Managing multiple sites and applications on several platforms e-commerce platform Website Booking Engine for hotels, villas, cars, activities, channel management, GDS, marketing tools, e-commerce management
  • 34. Knowledge engineering . Easy to use supplier tools All inventory options All payment options All Guarantee options Full control of content Research Newsletter Client Management Database Marketing Flexible Family plan & ages Flexible rules & policies Groups – Specials – Packages Themes Management Co-Marketing (Partners Program) Distribution | GDS | Affiliates FaceBook
  • 35. Knowledge engineering . Easy to use marketing/management tools Suzanne at Ocean Bliss "arcRes is so easy to manage. It is a very efficient site. Most of my bookings come from arcRes. The support that I get is awesome. If I have a problem,I get a response right away. It is very good. I love it!“ Rates management Reservations management Database marketing Client management Channels management Themes Packages Specials Partners
  • 36. Knowledge engineering arcRes for Tourism Website Database of lookers and bookers Rates Rates Rates Packages and Specials Content Integration
  • 37. Knowledge engineering Transaction details for hotel and partners Selling property tracked on partner record arcRes for Tourism Partnerships Properties selects partners Selected partners displayed Final bookings page Widget on website
  • 38. Knowledge engineering many results arcRes for Tourism Partnerships Flight search - GDS (Sabre) ian.com affiliate partner Airlines webrates now available to GDS FREE – Branded Solution $250setup Air search form set with arcres traveler details Airline Search & bookings is non commissionable – this service offered as a convenience. Some service fees may be applied – Branded solution receives 50% of services applied
  • 39. A RC R E S Knowledge engineering Property description and photo Quotes Room descriptions Rates Specials automatically shown through RSS feeds. Bookings … all shown in Facebook and updated easily in arcRes. arcRes for Facebook
  • 40. Knowledge engineering Transaction record show agent. Custom reports available Caribbean Specialists Resources Links to: Barbados Sandy Lane A Bookings Barbados Service direct on Travel Agents site * Axses supplied agent website * Agents own website arcRes for affiliates For the traveler:: compare lists, quotes, myRealHolidays website- -itineraries
  • 41. Knowledge engineering arcRes for Portals For the traveler:: compare lists, quotes, myRealHolidays website- -itineraries Network of 30 Caribbean Sites BookingCaribbean.com
  • 42. Knowledge engineering arcRes for Direct Marketing Transaction manager & Database (leads) Marketing Direct marketing system = broadcast arcMail = personal
  • 43. arcRes GDS Knowledge engineering 3000 million reservation per month 400,000 travel agents 40,000 iDS arcRes for GDS
  • 44. . Knowledge engineering AFFORDABLE GDS/IDS Channel Manager 7/5$ booking 3 rd part PMS Not integrated with arcRes: Setup $750 Month $75 Hotels.com Travelweb Merchant N/A
  • 45. Knowledge engineering arcRes for Facebook arcRes for GDS arcRes for e-Specials arcRes for Affiliates arcRes for Google Maps arcRes for Your Website arcRes for Bookable-ads arcRes for Portals arcRes for RSS Marketing arcRes Marketing Suites http:// arcres .com/ ecommerce -and-travel-marketing. cfm arcRes for Partnerships
  • 46. . Knowledge engineering Combining Bookings and Advertising Building Brands and Direct business Giving travelers a uniquely rich experience More clicks and exposure of brands More leads and database marketing More brand control
  • 47. *engineering information & process for the knowledge based economy making information malleable, configurable, searchable, accessible and delivered to suite knowledge engineering Examples of Bookings Portals building brands advanced technology | know-how training & support
  • 48. . . Knowledge engineering Powering custom designed destination portals IntimatehotelsBarbados.com
  • 49. . . Knowledge engineering Powering Bookings Franchise’s Direct Marketing
  • 50. Knowledge engineering BookingsDominica.com Bookings, Marketing and Branding Directory of all accommodation Search Engine Comparison shopping Themes Marketing SEO footprint Members Tools Portal Tools Travel Platform Direct Marketing Brand Control GDS integration E-commerce management Niche Channels
  • 51. Knowledge engineering BookingsDominica.com: Marketing platform Navigation – themes-search-lists travel guide-travel planning-travelogues Search 100’s Themes Directories 5 pages Strategic content 40 pages Shopping, quotes, bookings, direct marketing, reports Specials, Packages, Activities, Maps
  • 52. Knowledge engineering BookingsDominica.com: Marketing platform Navigation Search 1000’s Themes Strategic content 40pages Specials, activities,maps
  • 53. Knowledge engineering BookingsDominica.com: Marketing platform Navigation Themes Strategic content 40pages Specials, activities,maps
  • 54. Knowledge engineering BookingsDominica.com: Marketing platform
  • 55. Knowledge engineering Themes Marketing Information tailored to the occasions Tailored to the theme Database Marketing Traveler information 3 rd party reviews
  • 56. Knowledge engineering Destination Marketing Context – Brand integrity Travelers want to see supplier sites Direct links at all stages of the buy cycle Product Promotion Build a reason to return Facilitate shopping The Medium is the Message Differentiation - Personality Promise & Expectation Relationship Loyalty - Ownership Sustainability Stickiness | Seamless
  • 57. Knowledge engineering BookingsStLucia.com SUPPLIER ROI How much money can a hotel save by using this system? Case Study results for Hotel X that started using the arcRes Bookings-Expert December 2008 to July 09. Revenue generated from direct bookings $118,287 USD Revenue that the same sales would have generated using 3 rd Party Booking Engine given 15% off Rack Rates: $100,544 USD Cost/Investment in System : $ 375 USD ( Includes set up and training of Booking Engine and 1 Ad Special for the year) ROI: $ 17,368 USD (over a 6 month period)
  • 58. . . knowledge engineering Creating long term sustainability Direct channels, destination marketing build brands & profits … . that last From Distribution Branding To Supplier Branding /direct sales Old paradigm- closed loop, distributor brand, distributor control & loyalty, high cost, vulnerable, fickle (ccourt, twt, trends) Destination marketing, supplier brand, open loop, supplier control, supplier loyalty, supplier profits, Barbados profits
  • 59. . . knowledge engineering OUR Offer Direct channels, destination marketing build brands & profits …. that last
    • We Build your website bookings options as you want it at competitive and fair rates
    • We give you 50% of that as an investment in
    • BookingsDominica.com Franchise *
    • min investment is 2500 us $
  • 60. . . knowledge engineering Create a Supply Chain Solution for Stakeholders Multiple Channels managed by a single admin From multiple fragmented admin. To a single Umbrella TA’s/IDS TA’s/IDS IDS IDS Destination portals Destination portals
  • 61. . . knowledge engineering Committed to the Caribbean Strong Brands……. Direct Sales …. Higher Margins ………… .. Supplier Control
  • 62. Knowledge engineering AXSES PEOPLE Directors Ian Clayton: CEO John Gibbs: Managing Director Kathy-Lynn Ward: Director Operations & Programming Programmers/Technical Shelly Burke Hussein Grant Kris Gooding André Rock Marketing and Support Julia Hyndman: e-commerce Marketing Ann-Marie Morris: Web Marketing Janelle Knight: Web Marketing St Lucia Partner: Glace Graphics
  • 63. knowledge engineering T h a n k y o u Testimonial “ I can’t sing the praises of AXSES enough. I think they are doing a fantastic job in terms of tourism marketing. The staff are very knowledgeable and always willing to assist clients. Each step along the way during the last decade, they have made our advancement into the wireless world that much easier. For example with regards to GDS and with tailor-made marketing initiatives for the property.” Nautilus Beach Apartments Sept 2009
  • 64. SUMMARY DDA Website supplier-centered e-commerce for your website We supply search and select function on DDA website – add to my favorites - compare Bookings Franchise BookingsDominica.com exclusive marketing rights for subscriptions/promos//bookings biz transaction fee for links 15c US Success booking 1.00$ US Ownership 100%: $30,000 - buy any % 10% of the buy for annual hosting/maintenance/licensing 3 cent direct click to supplier website
  • 65. . . knowledge engineering Each dollar invested is also an investment in BookingsCaribbean.com Building brands & profits …… .To last Min investment is 5k Each island 10 units…. all (12) island max 57% 5-100% 23% 20% 1,500,000 600,000 * $2.6 million * talks with US Investment bankers .
  • 66. ACHIEVEMENTS Barbados.org (advertising budget 0) - vs - VisitJamaica.com (buget millions $) Knowledge engineering
  • 67. MILESTONES 1996 Launched Barbados.org . Established AXSES SCI, Barbados. 1999 Launched Realholidays.com dynamic packaging 2001 Launched ArcRes.com Reservations system 2002 Launched BookingsBarbados, affordable bookings & reservations 2004 Launched DestinationSuites.com 2005 Launched Integrated GDS solution with Reserv 2007 Launched BookingsFranchise.com 2008 Bookable-ads, Bookable-maps CaribRez.com Caribbean marketing launched 2009 FaceBook Travel platform http://arcResBookings.com 2009 Booking-Partners.com collaborative destination marketing 20 AXSES Tourism websites already marketing Barbados via the Caribbean Knowledge engineering
  • 68. Knowledge engineering Technology: we deliver a Complete, integrated “TRAVEL PLATFORM” Hotels | Apartments | Villas | B&B | Guest Houses | Condos Timeshare | Cars | Activities | Attractions | Flight Bookings Integrated Marketing GDS/IDS/CRS Direct Marketing Channels | Caribbean Marketing Network Unique Theme Marketing systems | Channel Management | Affiliate Marketing Direct Mail Database & Mailing System | Search Engine Optimisation (SEO) Adwords, banner and Links | Ads management (ArcAds) Interactive maps | Blogs | RSS | FaceBook | Cells & PDAs | Wikipedia | Research Quotation Systems, Reservation Systems Real Time Bookings | Up-Sell | Specials & Packages Dynamic Packaging | Specialised Rate Plans | Groups Management Easy to use, powerful tools Admin systems (media, content) | Customer Relations Management | Multi-Language Reporting |Allotments & Allocations | On-request availability | Block dates Search Engine | Newsletter Tool | Mail Systems Tool | Portal Tools Content Management | Property Management | Accounting Calendars | Guest Books | Availability calendars | PhotoGalleries | Virtual tours | Flash | Video | Postcards | e-Books | Trip Advisor | Links Management
  • 69. ACHIEVEMENTS Barbados.org: The Most Popular Site of Barbados in the world Linked to by over 50,000 pages on the internet .   Knowledge engineering
  • 70. Knowledge engineering BookingsStLucia.com First page on Google: 2009 St Lucia romance St Lucia custom holidays St Lucia holiday specials St Lucia holiday spas St Lucia all inclusive holiday St Lucia local charm St Lucia guesthouses St Lucia budget vacations St Lucia cheap holidays St Lucia sailing vacations St Lucia caribbean sailing vacations St Lucia Gourmet vacations St Lucia historic plantation hotels St Lucia weddings honeymoon St Lucia caribbean golf holidays St Lucia holiday activities St Lucia luxury villas vacation St Lucia wedding honeymoon Caribbean golf holidays
  • 71. . Knowledge engineering Dynamic Bookable Advertising: Bookable-ads Rooms - rates - photos - quotes Full shopping cart cost and compare **** increase bookability *** Comparison shopping TM Marketing database