Every time a shopper clicks on the 5-star rating, or completes a survey – HarvestMark Connect stores that information and analyzes it to help you see patterns driving customer delight or dissatisfaction.Identify underperforming SKUs, packaging styles, growing regions, or varieties. If you are a retailer with a private label brand – identify which co-packers get the highest customer sat scores … and which get the lowest.The Console even makes it easy to drill down and see specific comments – sorted by good/bad. This helps category managers and marketing managers get an intimate understanding of what consumers like and dislike… and an early warning of problems.
In fact, our software is so easy to use you can become PTI compliant right out of the box. You’re looking at our easy-to-use software interface that we customize for your business. Workers in your packhouse/shed choose data from simple menus, and then review the label design before they print. No technical expertise is required.Our customers are often up and running before their first training call- it’s that easy to use.