Technology-Driven Information Governance with
Integrated Services Management Platform
Public Sector | National Archives of...
periodic reports based on the quantity of
solved requests. The platform was
implemented in 5 key data centres and 20
other...
Copyright 2015, iQuest Group. All rights reserved. All rights reserved. No part of this document may be reproduced, stored...
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Case Study: National Archives of Romania - Integrated Service Management Platform

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The National Archives (NA) has a strong commitment to providing citizens with transparent and reliable services. Addressing the public’s need for quick and unrestricted access to information meant the NA had to upgrade its public records system by using an advanced and proficient digital infrastructure.

The NA recognised that tackling these challenges required a specially designed online platform that could allow citizens to interact with the archival services in a more convenient way.

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Case Study: National Archives of Romania - Integrated Service Management Platform

  1. 1. Technology-Driven Information Governance with Integrated Services Management Platform Public Sector | National Archives of Romania The National Archives (NA) has a strong commitment to providing citizens with transparent and reliable services. Addressing the public’s need for quick and unrestricted access to information meant the NA had to upgrade its public records system by using an advanced and proficient digital infrastructure. The NA recognised that tackling these challenges required a specially designed online platform that could allow citizens to interact with its services in a more convenient way. The Business Context The first National Archives IT project was a joint success, a result of an excellent collaboration with iQuest. They understood our vulnerabilities and helped us overcome them through effort and professionalism. I can certify that iQuest has gained complete trust from National Archives of Romania Ioana Iordachescu Project Manager, National Archives of Romania
  2. 2. periodic reports based on the quantity of solved requests. The platform was implemented in 5 key data centres and 20 other locations in Romania to simplify control over the operating environment, along with the installation of the required hardware. Striving to address the expectations of empowered digital citizens, the National Archives succeeded in creating a robust information management platform. Migrating to online services was a significant step towards enhancing the NA’s relationship with the public. Managing records electronically ensures a better governance of the archives and offers improved service delivery since necessary information can be quickly located and classified. The platform also enabled the NA to move its storage environment to a greater level of efficiency by providing high service availability and a simple, user-friendly structure. End-users benefit from a seamless experience. They can also easily submit requests, track the status of their applications and, if necessary, pick up the electronic version of the document. The online delivery application was customised to answer to the specific needs of the NA, optimising back-office processes and lowering administrative costs. The Business Impact Public Sector | National Archives of Romania Software Services Case Study iQuest developed a fully Integrated Service Management Platform that offers citizens secure and easy access to archival records. Consisting of a web portal that embodies a searchable database with fully indexed metadata, the system simplifies control over the NA’s available resources. The platform’s features were defined to allow both citizens and civil servants to carry out multiple operations. Through the front-office unit, members of the public can perform activities such as requests for legal documents, archival record queries, requests for copies of historical document. Whereas the back-office unit enables civil servants to index the current archive and receive and solve citizen requests in a secure and centralised environment. The platform was built on Oracle’s Application stack (Oracle Web Center Portal, Oracle Siebel CRM) and integrated with a dedicated archival solution, tailored to cope with NA’s internal processes. On top, a Single-Sign-On Mechanism was set-up to provide a unified security management system. To ensure an efficient mapping process of the operational interface, the application holds a Business Intelligence component, enabling the measurement of internal staff KPIs through The Solution Simplified Archiving Management System Web Portal with Full-indexed Records Key Benefits: Convenient Access to Archival Holdings High-transparency for Informational Processes
  3. 3. Copyright 2015, iQuest Group. All rights reserved. All rights reserved. No part of this document may be reproduced, stored in a retrieval system, transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the express written permission from iQuest. All other product names, service marks, and trademarks mentioned herein are trademarks of their respective owners. iQuest is an independent, global IT services and solutions provider that for more than 17 years has been delivering first-class software solutions to leading companies in Life Sciences, Telecom, Transportation, Financial Services, and Energy. With a growing international presence, iQuest provides a full range of software development services, integration services, and software products, all of which rely on the latest commerce, cloud, big data, and analytics platforms. Headquartered in Germany, iQuest currently employs more than 600 people, distributed across delivery centers in Romania, as well as local and affiliate offices in Europe, the US and Asia. www.iquestgroup.com About iQuest With 42 active County Agencies, founded in 1831 and headquartered in Bucharest, Romania as part of The Ministry of Internal Affairs, National Archives of Romania is the official body responsible for the preservation of national documents and personal or diplomatic records created by the government, as well as individuals. portal.arhivelenationale.ro About National Archives of Romania

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