The Not For Profit Sector and Shared ServicesInterview with Greg Naimo, Director at UnitingCare IT Services               ...
How do you attract and retain talent at your centre when ITprofessionals are in such high demand and you have to compete w...
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Q&A with Greg Naimo - The Not For Profit Sector and Shared Services

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Greg Naimo is speaking at the 14th Australasian Shared Services & Outsourcing Week to be held in Melbourne in April 2011. In particular, Greg is taking part in the panel discussion focusing on Not-For-Profits and what Shared Services can mean for this sector
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For more information about the event, please visit www.SharedServicesWeek.com.au or call +61 2 9229 1000. Alternatively you can email enquire@iqpc.com.au. Don’t forget to follow us on Twitter @SSONetwork.

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Q&A with Greg Naimo - The Not For Profit Sector and Shared Services

  1. 1. The Not For Profit Sector and Shared ServicesInterview with Greg Naimo, Director at UnitingCare IT Services CentreSSONBefore delve into some of the main issues we are going to be discussingat the conference, could you first give us a run down of whereUnitingCare is on the Shared Services journey? Can you to give us anidea of scale, functions, maturity and so forth?Greg NaimoThe UnitingCare IT Shared Services journey started in 2009 following adetailed review of needs and alternative options. We are on track to transitionIT services provision to our shared services group by July 2011. The servicesoffered cover a wide range of needs, from desktop support, network and datacentre infrastructure to application support and project management services.Not-for-profits are often said to be dealing with a whole other realm ofissues in comparison to their private and government sectorcounterparts. Given your experience, what are your thoughts on this?I am not seeing this as a particular difference in that our aim would be quitesimilar to other providers of shared services – namely to ensure qualityservices in a predictable, professional and cost effective way.Some in the not for profit sector believe that there may be value in jointshared services ventures to achieve the scalability and savings neededto make a difference – particularly in IT. Do you think this is a viableoption?From our perspective we do not see this as a viable option for now. Ouremphasis has been on ensuring a smooth transition of services to our sharedservice group and maturing the quality and means by which they aredelivered. Perhaps at some later date it may be an option to consider. 1
  2. 2. How do you attract and retain talent at your centre when ITprofessionals are in such high demand and you have to compete withlarge corporates?As you say, this is a common issue and we strive to provide a rewarding andchallenging environment for staff with the appropriate skills to match ourneeds. It is also about putting the roles and the work into more than justbeing a business, it is about showing the IT staff how the work they are doingis actually enabling our care and frontline staff to deliver services to veryvulnerable and needy people in the community.As an ex-CIO and head of an IT SSO, which technologies can you seereally changing the shared services game this decade? Is cloud the beall and end all?Cloud may play a role, but it is difficult to predict when particular offerings willmature sufficiently to be adopted.Now that 2011 is upon us, what are your more specific goals for thecoming 12 months at Uniting Care IT SSO?We have a significant project workload in both infrastructure and applicationsareas – so for us the challenge will be to deliver on our client’s expectations.Greg Naimo is speaking at the 14th Australasian Shared Services &Outsourcing Week to be held in Melbourne in April 2011. In particular,Greg is taking part in the panel discussion focusing on Not-For-Profitsand what Shared Services can mean for this sector.For more information about the event, please visitwww.SharedServicesWeek.com.au or call +61 2 9229 1000. Alternativelyyou can email enquire@iqpc.com.au. Don’t forget to follow us on Twitter@SSONetwork. 2

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