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It's well known that American Express' customer service goes the extra mile. But how do they do it?
Here, Russell Nickson, World Services Senior Vice President JAPA explains how they do it.
Russell is speaking at the Customer Experience Management 2011. For more information about the event, please visit www.CustomerExperienceEvent.com,au or call +61 2 9229 1000. Or you can email email@example.com.