Sources or answer

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Sources or answer

  1. 1. Sources or Answer Ask an ipl2 Librarian Digital Reference Student and Volunteer Training
  2. 2. Six mandatory elements Sources or Answer <ul><li>Provide a variety of sources </li></ul><ul><ul><li>Best fills the users needs </li></ul></ul><ul><ul><li>Verifies information </li></ul></ul>
  3. 3. Rules for providing the answer and sources <ul><li>For certain types of questions, there will be a specific factual answer, confirmed by sources. If the answer can be stated, do so. Your summary should not exceed 3 sentences in length and should be provided directly after the acknowledgment and before the search description. Spacing issue </li></ul><ul><li>If there is no specific, concise answer to state, you will locate sources that may contain complementary information that together make up the answer. </li></ul><ul><li>All answers must be cited following ipl2 source citation guidelines , including providing the source's name and direct link to the web pages with the answer. </li></ul><ul><li>We require that you provide between two and four sources for all questions. If you are having trouble locating enough sources, ask for help . Should be a link to the the getting help section </li></ul><ul><li>You are responsible for any follow up questions to the response that you have sent. We do not consider a question as answered until all follow ups are resolved.  See Rules for Claiming . </li></ul>
  4. 4. Source and Style Guidelines Part 1 <ul><li>Avoid using colloquial expressions and library jargon. </li></ul><ul><li>Generally it is most effective to provide the name and direct links to the actual answer before describing your search strategy. This helps the user follow along efficiently and get the links with the answer first before moving on to learn more. </li></ul><ul><li>Use age-appropriate language when creating your response and select age-appropriate resources. For example, if you are responding to a 4th grade student you will want to use sources from ipl2's For Kids rather than from a university's homepage. (See Module 6: Responding to Questions Submitted by Youth ) </li></ul>
  5. 5. Source and Style Guidelines Part 2 <ul><li>If you veer off from the actual question, acknowledge and explain your departure. If you are not able to provide the type of answer the user wants (either because it doesn't exist, isn't online, etc.), explain why. Provide something more than the user asked for if you feel it would be helpful or necessary. Don't skip over the user's actual question in an effort to provide other resources, but rather, cover all the bases to give the user a rich response. </li></ul><ul><li>As librarians and a question and answer service ourselves, it is not a best practice to recommend another Question and Answer service in your ipl2 response. Q&A services include sites such as WikiAnswers, Yahoo Answers, etc., where anyone on the Internet can post questions and anyone can submit answers. These sites have a purpose, but they do not lend authority to ipl2 responses and should not be used. Instead, use the information from Module 4: Locating Sources and Search Techniques and Module 5: Evaluating Sources to help you select more authoritative options, or use the information gleaned from a Q&A site as a jumping off point to continue your own research. </li></ul>
  6. 6. All URLs must: <ul><li>Be clearly identified and introduced by name. </li></ul><ul><li>Include http:// or https:// or ftp://: this creates a hyperlink in QRC . Note that they do NOT appear active in QRC while you are typing in the text box. </li></ul><ul><li>Always cut and paste full URLs from the address box to avoid typing errors. </li></ul><ul><li>Be on separate lines. Insert a blank line before and after each URL. This is to ensure readability and because different e-mail clients interpret line breaks differently. </li></ul><ul><li>Be free of any extra characters such as periods, parentheses, quotation marks, and question marks that are not part of the web address. </li></ul><ul><li>Be free of any HTML code anchor tags such as <a href=&quot;…&quot;>…</a> . Rich text and plain text e-mail clients may not convert them into links properly. </li></ul><ul><li>If URLs are identified as broken or incorrect after an answer is sent, a member of the ipl2 Administrative Team either contacts the user to provide corrected links or contacts you to send corrections. </li></ul><ul><li>QRC will automatically add a TinyURL and script for URLs longer than 65 characters. Do not provide a shortened link yourself or it may be duplicated. The following script is inserted into the response automatically when the email is sent to the user: </li></ul><ul><li>This link is quite long and could break, so here is a shortened version for your convenience: </li></ul><ul><li>[tinyURL will be inserted] </li></ul>
  7. 7. Disclaimer Scripts <ul><li>Sources containing community-generated content: </li></ul><ul><li>If you provide a resource with community-generated content, you must provide an appropriate script . You may use the script below verbatim, or modify it to fit your answer's tone: A community of users maintains or edits this source. Because membership in this community may include non-experts, information taken from this source should be verified using other, more reliable sources. </li></ul>
  8. 8. Disclaimer Scripts <ul><li>Google Scholar: </li></ul><ul><li>If you use Google Scholar, you must provide an appropriate script. You may use the script below verbatim, or modify it to fit your answer's tone: </li></ul><ul><li>We found answers to your question by using the Google Scholar search engine. http://scholar.google.com/ We have provided the citations for the resources provided and outlined the steps taken in Google Scholar to show you how we retrieved them. If you are unable to reach them on your own computer, please take the citations to the nearest library for assistance. You may need to contact your particular library. If you need help finding your library's website, try the online directories provided on the ipl2's Library Locator: http://www.ipl.org/div/liblocator/ Some publishers also allow you to purchase individual articles. Many of them include a link for purchase alongside the abstract. For more information about Google Scholar, see their &quot;About Google Scholar&quot; page. </li></ul>
  9. 9. Disclaimer Scripts (print) <ul><li>Licensed Print and Electronic (Subscription) Sources: </li></ul><ul><li>If you use a licensed print or electronic resource, you must provide an appropriate disclaimer. You may use the script below verbatim, or modify it to fit your answer's tone: </li></ul><ul><li>For Print Sources: This is a print resource that we are recommending to you. We encourage you to take this citation to your local library, which may have a copy of this publication and be able to provide this resource to you for free. Your library may also be able to obtain this resource through interlibrary loan services or some other means, or they may be able to recommend a similar resource. We suggest asking a local librarian for assistance. To find a library you can try the site LibWeb, found online at: http://lists.webjunction.org/libweb/ </li></ul>
  10. 10. Disclaimer Scripts (Electronic) <ul><li>Licensed Print and Electronic (Subscription) Sources: </li></ul><ul><li>If you use licensed print or electronic resource, you must provide an appropriate disclaimer. You may use the script below verbatim, or modify it to fit your answer's tone: </li></ul><ul><li>For Licensed Electronic Sources: This is a licensed electronic resource that we are recommending to you. You will not be able to access it or get a copy of it without a paid subscription. We encourage you to take the information we have provided to your local library, which may have a subscription and be able to provide this resource to you for free. Your library may also be able to obtain materials through interlibrary loan services or some other means, or they may be able to recommend a similar resource. We suggest asking a local librarian for assistance. To find a library near you can try the site LibWeb, found online at: http://lists.webjunction.org/libweb/ </li></ul>

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