Listening Skills
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Listening Skills

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  • Me and lambros…
  • # As you may have already impliedwe aregonna be talking about effective listening skills
  • #
  • @ Ερώτηση:“Could you thing of an example of appreciative listening?”- ”…of empathetic”-”…of comprehensive?”-”…of critical?”
  • @
  • #
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  • # @ k kανουμε διαλογο και οι δυο εναλλαξ ...πως να ειμαστε πιο αποτελεσματικοι
  • @ Let s look together how we could overcome these barriers…http://www.kantola.com/Listening-Under-Pressure-PDPD-52-K.aspx
  • @Take the word listen as a quick reminder…
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  • @
  • #Q : why do you thing it is important to adopt and practice your listening skills?
  • @Ideogram/By effectively listening to people you not only valid them and bulid relationships with them, but you will learn invaluable points in the process. So it is not on;y to their benefit. It is most certainly to yours!
  • @
  • @ Or… maybe not!
  • Video!!! http://www.youtube.com/watch?v=fQxJmiTQV0c

Listening Skills Listening Skills Presentation Transcript

  • Pardon? Oh , sorry, I thought you were talking to somebody else
  • effective listening skills
  • time spent communicating
  • types of listening . inactive selective active .appreciative .empathetic .comprehensive .critical reflective
  • starts with a good listening … every good conversation
  • listening stages of listening process barriers to effective listening how to be an effective listener importance of effective listening
  • stages of listening process . • receiving • understanding - interpreting - evaluating • remembering • responding
  • stages of listening process cont’d. 6-stage model
  • barriers to effective listening . • distractions • cultural differences • selective listening • being judgmental • defensiveness • assumptions video distractions
  • how to be an effective listener. • l ook • i nquire • s ummarize • t ake notes • e ncourage • n eutralize
  • how to be an effective listener cont’d . 10 tips 1. stop talking 2. prepare yourself to listen 3. put the speaker at ease 4. remove distraction 5. empathize 6. be patient 7. avoid personal prejudice 8. listen to the tone 9. listen for ideas- not words 10.watch nonverbal communication
  • how to be an effective listener cont’d . there was the odd occasion when Harry had to practice for listening skills
  • importance of effective listening . • gain information • develop trust • maintain reputation • reduce conflict • motivate people • inspire commitment
  • video aplied listening skills (advisor)