FUTURE Marketing is one of the few companies on the Romanian market providing evaluation services designed to measure in real time product and service quality offered by our clients as perceived by a “regular customer”:
Mystery Shopping reports point out the positive aspects of your business and identify troubleshoot areas .
Mystery Shopping evaluations enable the measurement of service quality with the aid of a powerful tool that evaluates employee performance .
Future Marketing developed a superior diagnose service based on more accurate and revealing tools and measurements, transforming research data into hard facts and increasing client expectations.
Future Marketing implemented Snap to analyze and mold the data , and to create a range of unique and powerful diagnose tools. Using Snap, Future Marketing manages to apply statistical association and comparison models to nominal and ordinal variables.
Snap Professional consists of a core module and a number specialized modules that could be added to extend its capabilities to Internet , PDAs , Tablet PC's , questionnaire scanning and CATI .
Moreover, by using Snap Results Edition we can provide our clients the means to create their own analysis . This module makes it possible for the client to analyze the data without having the core module.
Future Marketing developed a customized method to coordinate its operators by creating an online platform meant to keep track of each operator used in each study and every detail related to their work.
The platform allows our company to automatically select operators for each Mystery Shopping project based on personal characteristics – in order for them to fit the profile requested by the customer.
The platform is constantly updated and upgraded to fulfill the needs of the customers. It enables dissemination, collection and analysis of remote information
Moreover the platform allows constant evaluation of the Mystery Shoppers , enabling the project manager to grade their professional conduct. This information is available whenever a new project is launched, allowing the project manager to select the best operators for the job.
Because we are members of the most important mystery shopping associations:
Mystery Shopping Providers Association (MSPA) is the largest mystery shopping organization in the world with over 150 member companies. Future Marketing is one of the four Romanian companies that are MSPA members.
International Association of Service Evaluators (IASE) is an international association of mystery shopping and service evaluation companies. Future Marketing is the only Romanian company that was accepted as an IASE member.
Future Marketing services are garant ed by the best Mystery Shopping specialist s
Because we are members of the most important marketing organizations in the world:
ESOMAR – The European Society for Opinion and Marketing Research
AMERICAN MARKETING ASSOCIATION
MARKETING RESEARCH ASSOCIATION
Because important organizations vouch for the quality of services provided by our company. Future Marketing is certified with ISO 9001:2001 in research, marketing and human resources consultancy .