Journey to the Far East
!
Christina Li
How to design UX for China?
How to work with Chinese people?
What the west can learn from Chinese UX so far?
How to design UX for China?
1. Do your homework on ethnographic
research
How to design UX for China?
Do your homework on ethnographic research
How to design UX for China?
Mega-cities Cities Countryside
Do your homework on ethnographic research
How to design UX for China?
Do your homework on ethnographic research
How to design UX for China?
Cultural gaps between generations are often large
Social identity plays a big role in the Chinese society
Use local facili...
2. Cultural differences should be taken
into account
How to design UX for China?
Marriage is considered to be very important in Chinese
people, especially the older generation’s mind
Cultural differences...
The elderly are highly involved in their children’s lives
Their habit, the activities they do with their
grandchildren are...
Most dating website verify their users and require
them to use their real names
Many provide personal blogs and online for...
“Trust” has also affected the design of online
shopping websites
Cultural differences should be taken into account
How to ...
Bright and cheerful colours represent happiness and
prosperity
Cultural differences should be taken into account
How to de...
Colour and floral pattern are common design language
for domestic appliance
Cultural differences should be taken into accou...
How to work with Chinese people?
How to work with Chinese people?
1. Spend time and effort building
personal relationships
How to work with Chinese people?
Meal and massage places are common places
for business
Spend time and effort building personal relationships
How to work w...
Gifts to clients and customers
Spend time and effort building personal relationships
How to work with Chinese people?
Take time to get to know people at depth-interviews
Spend time and effort building personal relationships
How to work with...
2. Respect seniors
− both age and position
How to work with Chinese people?
Picture source: http://www.cttbusa.org
Respect seniors
How to work with Chinese people?
Expect interruption from other family members,
especially the seniors in the household
Respect seniors
How to work with Ch...
More hierarchy in the workplace
Good relationship with the officials will help
Respect seniors
How to work with Chinese peo...
3. Learn some Mandarin
How to work with Chinese people?
Chinese people are proud of their nation and culture
Language will help build rapport
They want to modernise but not Weste...
How to design UX for China?
How to work with Chinese people?
− Do your homework on ethnographic research

− Cultural differ...
A case study
One day’s promotion was more than twice of all US
e-commerce sites did on “Cyber-Monday”
- source: Business Insider
Twice ...
Products cannot simply be “translated”
into Chinese!
What the west can learn from Chinese UX?
Developed many features favoured by Chinese customers
Over 600 million users worldwide
Regarded as the Chinese “Shanzhai” ...
source: Jonathan Li (interaction design China)
What the west can learn from Chinese UX so far?
What the west can learn from Chinese UX so far?
What the west can learn from Chinese UX so far?
Moving away from the “copy cat” image
Collaborate with other technology and
product companies
Features to meet the needs o...
What the west can learn from Chinese UX so far?
What the west can learn from Chinese UX so far?
謝
謝
christina@ii-worldwide.com

!
Find out more about UX Tour of China, Oct. 2014
Christina Li - Journey to the Middle East (From Business to Buttons 2014)
Christina Li - Journey to the Middle East (From Business to Buttons 2014)
Christina Li - Journey to the Middle East (From Business to Buttons 2014)
Christina Li - Journey to the Middle East (From Business to Buttons 2014)
Christina Li - Journey to the Middle East (From Business to Buttons 2014)
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Christina Li - Journey to the Middle East (From Business to Buttons 2014)

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Christina Li will take you on a journey through China to discover its UX scene, and how it's different from the west. She will also discuss how to reach success in the creative market.

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Christina Li - Journey to the Middle East (From Business to Buttons 2014)

  1. 1. Journey to the Far East ! Christina Li
  2. 2. How to design UX for China? How to work with Chinese people? What the west can learn from Chinese UX so far?
  3. 3. How to design UX for China?
  4. 4. 1. Do your homework on ethnographic research How to design UX for China?
  5. 5. Do your homework on ethnographic research How to design UX for China?
  6. 6. Mega-cities Cities Countryside Do your homework on ethnographic research How to design UX for China?
  7. 7. Do your homework on ethnographic research How to design UX for China?
  8. 8. Cultural gaps between generations are often large Social identity plays a big role in the Chinese society Use local facilitator, from the same “group” if possible Strong notion of “ingroup” and “outgroup” Do your homework on ethnographic research How to design UX for China?
  9. 9. 2. Cultural differences should be taken into account How to design UX for China?
  10. 10. Marriage is considered to be very important in Chinese people, especially the older generation’s mind Cultural differences should be taken into account How to design UX for China? Find out the hidden users of your products
  11. 11. The elderly are highly involved in their children’s lives Their habit, the activities they do with their grandchildren are important considerations for children’s products market Cultural differences should be taken into account How to design UX for China?
  12. 12. Most dating website verify their users and require them to use their real names Many provide personal blogs and online forum functions Cultural differences should be taken into account How to design UX for China?
  13. 13. “Trust” has also affected the design of online shopping websites Cultural differences should be taken into account How to design UX for China?
  14. 14. Bright and cheerful colours represent happiness and prosperity Cultural differences should be taken into account How to design UX for China?
  15. 15. Colour and floral pattern are common design language for domestic appliance Cultural differences should be taken into account How to design UX for China?
  16. 16. How to work with Chinese people?
  17. 17. How to work with Chinese people?
  18. 18. 1. Spend time and effort building personal relationships How to work with Chinese people?
  19. 19. Meal and massage places are common places for business Spend time and effort building personal relationships How to work with Chinese people?
  20. 20. Gifts to clients and customers Spend time and effort building personal relationships How to work with Chinese people?
  21. 21. Take time to get to know people at depth-interviews Spend time and effort building personal relationships How to work with Chinese people?
  22. 22. 2. Respect seniors − both age and position How to work with Chinese people?
  23. 23. Picture source: http://www.cttbusa.org Respect seniors How to work with Chinese people?
  24. 24. Expect interruption from other family members, especially the seniors in the household Respect seniors How to work with Chinese people?
  25. 25. More hierarchy in the workplace Good relationship with the officials will help Respect seniors How to work with Chinese people?
  26. 26. 3. Learn some Mandarin How to work with Chinese people?
  27. 27. Chinese people are proud of their nation and culture Language will help build rapport They want to modernise but not Westernise Learn some Mandarin How to work with Chinese people?
  28. 28. How to design UX for China? How to work with Chinese people? − Do your homework on ethnographic research − Cultural differences should be taken into account − Spend time and effort building personal relationships − Respect seniors, both age and position − Learn some Mandarin
  29. 29. A case study
  30. 30. One day’s promotion was more than twice of all US e-commerce sites did on “Cyber-Monday” - source: Business Insider Twice the size of amazon and eBay combined A case study
  31. 31. Products cannot simply be “translated” into Chinese!
  32. 32. What the west can learn from Chinese UX?
  33. 33. Developed many features favoured by Chinese customers Over 600 million users worldwide Regarded as the Chinese “Shanzhai” version of WhatsApp initially A combination of Facebook, Twitter, WhatsApp, Skype and Paypal, etc. What the west can learn from Chinese UX so far?
  34. 34. source: Jonathan Li (interaction design China) What the west can learn from Chinese UX so far?
  35. 35. What the west can learn from Chinese UX so far?
  36. 36. What the west can learn from Chinese UX so far?
  37. 37. Moving away from the “copy cat” image Collaborate with other technology and product companies Features to meet the needs of Chinese users What the west can learn from Chinese UX so far?
  38. 38. What the west can learn from Chinese UX so far?
  39. 39. What the west can learn from Chinese UX so far?
  40. 40. 謝 謝 christina@ii-worldwide.com ! Find out more about UX Tour of China, Oct. 2014
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