Allison Mnookin
Drivers of Cloud Adoption
The business users view
Vice President & General Manager
Intuit QuickBase
Account Professionals Division
45M
users
$4B
in
revenue
64%
of revenue
from
connected
services
2011: A Connected Services Company
What is QuickBase?
4
A cloud-based workspace that empowers
employees to create their own business apps
Connecting people &...
Speed of Change Outpaces IT Resources
Now what?
Fueling Solutions
InnovationNeeds &
Pain
Belief I can find a way
=
Analysts Name a Growing Trend
“HEROs - Highly Empowered
and Resourceful Operatives”
Forrester
“Citizen Developer”Gartner
Forrester HERO Research
In 2009- 33% Take Actions on Their Own
20%13%
34%34%
Rogue Employees HERO Employees
Disenfranchise...
Intuit Market Study
50% Take Actions on Their Own
Modeled after Forrester Research:
Intuit QuickBase survey of 903 informa...
• 28% of all employees would consider moving jobs for a
more technologically free work environment.
•  With Rogues, that p...
Custom App Development:
How Long Does DIY Take vs. IT?
0% 5% 10% 15% 20% 25% 30% 35% 40%
Less than 1 day
Less than 1 week
...
Heroism feels great!
For the CIO… IT Wins too
Affinity Health
15
We Build
“Our corporate QuickBase account
gives our user base a simple but
pow...
Mobile for the Enterprise
Can I go Mobile?
17
53% of respondents said they would build their own mobile
app to help manage day-to-day tasks if they ...
Why Not Do-it-yourself Today?
18
10%
10%
11%
11%
12%
12%
31%
31%
36%
40%
Difficulty publishing app
Nowhere to host app
Dif...
Or… mobile for the enterprise
Slide	
  inspired	
  by	
  Byron	
  Deeter	
  –	
  Bessemer	
  Venture	
  Partners	
  
But	
  the	
  Cloud	
  can	
  bring...
I want my data
•  And users tell us…
“I need to
leverage data
stored in my
other
systems”
Should I take this
order… or is their
bill past due?
BYO- Integration emerges…
Top requested feature: More Triggers
23
What are triggers?
24
What can you express with this simple statement?
Some event occurs Do something in any
other SaaS se...
If This Then That
BYO- Integration emerges…
Others players emerge too…
32 pages!
Conclusion
26
Competitive need to move fast is growing
Cloud technologies enable employees to self-serve
… acting faster
C...
Go Create Some Heros!
Contact me at Allison@QuickBase.com
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Intuit QuickBase at MassTLC Cloud Summit - Drivers of Cloud Adoption with Allison Mnookin

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Intuit QuickBase VP and General Manager, Allison Mnookin, presented at the MassTLC #cloudsummit where she also debated the future of PaaS with other cloud leaders.

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Intuit QuickBase at MassTLC Cloud Summit - Drivers of Cloud Adoption with Allison Mnookin

  1. 1. Allison Mnookin Drivers of Cloud Adoption The business users view Vice President & General Manager Intuit QuickBase
  2. 2. Account Professionals Division
  3. 3. 45M users $4B in revenue 64% of revenue from connected services 2011: A Connected Services Company
  4. 4. What is QuickBase? 4 A cloud-based workspace that empowers employees to create their own business apps Connecting people & data, automating routine tasks & workflows One platform solves jobs across the enterprise. Project Management, IT helpdesk, CRM, Field service, Healthcare delivery, etc. Easily customized to meet unique business needs. No code required. Right for each team member… even over time. They’ve done it 3 million times using QuickBase. 4000 teams change their QuickBase application 1x/month. 100s of templates available
  5. 5. Speed of Change Outpaces IT Resources
  6. 6. Now what?
  7. 7. Fueling Solutions InnovationNeeds & Pain Belief I can find a way
  8. 8. =
  9. 9. Analysts Name a Growing Trend “HEROs - Highly Empowered and Resourceful Operatives” Forrester “Citizen Developer”Gartner
  10. 10. Forrester HERO Research In 2009- 33% Take Actions on Their Own 20%13% 34%34% Rogue Employees HERO Employees Disenfranchised Locked-Down Do I feel empowered? Do I act resourcefully? 33%
  11. 11. Intuit Market Study 50% Take Actions on Their Own Modeled after Forrester Research: Intuit QuickBase survey of 903 information workers in firms over 100 employees. Rogue Employees HERO Employees Disenfranchised Locked-Down Do I feel empowered? Do I act resourcefully? 50% 17% 33% 32%18%
  12. 12. • 28% of all employees would consider moving jobs for a more technologically free work environment. •  With Rogues, that percentage nearly doubles (50%). 72% No 28% Yes Total 50% No 50% Yes Rogue Freedom to Develop Influences Job Satisfaction Base: 454 US Information workers at companies greater than 100 employees who use unauthorized applications at vs.   Would you consider switching jobs in order to have a more technologically free environment to work in?
  13. 13. Custom App Development: How Long Does DIY Take vs. IT? 0% 5% 10% 15% 20% 25% 30% 35% 40% Less than 1 day Less than 1 week 1-2 weeks 2-4 weeks More than 1 month More than 6 months IT DIY DIY: 68% < 1wk IT: 72% > 1mo Base: 172 respondents who have customized an app and 307 respondents who had internal How long did it take you to customize the software application or web app? If you had an internal development team build an application, how long did it take to develop?
  14. 14. Heroism feels great!
  15. 15. For the CIO… IT Wins too Affinity Health 15 We Build “Our corporate QuickBase account gives our user base a simple but powerful way to meet many of their needs for databases and basic workflow... This is why our employees have created over 7,000 applications. This is 7,000 times that employees were able to meet their own needs instead of requesting software and services from IT.” - Will Wieder, CIO
  16. 16. Mobile for the Enterprise
  17. 17. Can I go Mobile? 17 53% of respondents said they would build their own mobile app to help manage day-to-day tasks if they could easily build it. 0% 2% 4% 6% 8% 10% 12% 14% 16% What functionality would the mobile app be used for?
  18. 18. Why Not Do-it-yourself Today? 18 10% 10% 11% 11% 12% 12% 31% 31% 36% 40% Difficulty publishing app Nowhere to host app Difficulty customizing for device sizes Other I can't find anyone to do it for me Difficulty customizing for device OSs Too costly Too time consuming IT approval Don't know how to write code What would stop you from developing a mobile app for work?
  19. 19. Or… mobile for the enterprise
  20. 20. Slide  inspired  by  Byron  Deeter  –  Bessemer  Venture  Partners   But  the  Cloud  can  bring  Complexity   Every  SaaS  company  provides   a  unique,  proprietary  way  to  access  its  data  
  21. 21. I want my data •  And users tell us… “I need to leverage data stored in my other systems”
  22. 22. Should I take this order… or is their bill past due? BYO- Integration emerges…
  23. 23. Top requested feature: More Triggers 23
  24. 24. What are triggers? 24 What can you express with this simple statement? Some event occurs Do something in any other SaaS service
  25. 25. If This Then That BYO- Integration emerges… Others players emerge too… 32 pages!
  26. 26. Conclusion 26 Competitive need to move fast is growing Cloud technologies enable employees to self-serve … acting faster Cloud ease is emerging into mobile and integration Employees will act with or without IT
  27. 27. Go Create Some Heros! Contact me at Allison@QuickBase.com
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