D14 RETAIL SESSION SPEAKER

1. Alex Sbardella
Redant

2. Preparing for Retail Innovation
Alex Sbardella – Product Strategy Director, Red Ant

3. Agenda
• What is driving change in retail?
• What does this change look like?
• What can businesses do to prepare?
• What does this mean for suppliers?

4. What is driving retail
change?

5. Customers
can move
much
faster than
businesses

7. Employe
es are
consume
rs too!

8. What does innovation
look like?

9. Most
“innovation” is
just being
behaving how
customers
expect

10. Year 1
•Vision
•Technology Audit
•Supplier
Reduction
•APIs and
Middleware
•Replatforming
Year 2-4
•Single Customer
View
•Universal Stock
•BYOD Support
•In-Store
Technology
•Personalisation
Year 5+
•Next Device Shift?
•In-Store
Experiential
•Ubiquitous
Location
•Smart Inventory

11. What’s stopping
retailers?

12. Innovation is more
complicated than it has
ever been

13. The old way

14. Modern solutions involve every
department

15. Established businesses come with baggage
Departmental
Conflict
Departmental
Conflict Multiple ProvidersMultiple Providers Technology Lock-InTechnology Lock-In
Lack of IntegrationLack of Integration
“Systems” projects
are big, expensive,
and slow
“Systems” projects
are big, expensive,
and slow
No room for
“Failure”
No room for
“Failure”

16. So what to do?

17. Simple Steps to Future Retail
Departmental
Conflict
Departmental
Conflict Multiple ProvidersMultiple Providers Technology Lock-InTechnology Lock-In
Lack of IntegrationLack of Integration
“Systems” projects
are big, expensive,
and slow
“Systems” projects
are big, expensive,
and slow
No room for
“Failure”
No room for
“Failure”
“Special Projects”
Team
“Special Projects”
Team
Don’t change
everything
overnight
Don’t change
everything
overnight
Use MiddlewareUse Middleware
Link up systems
pragmatically
Link up systems
pragmaticallyBuild, Pilot, LearnBuild, Pilot, Learn
Set expectations,
aim small, stay
nimble
Set expectations,
aim small, stay
nimble

18. What does this mean for
suppliers?

19. Be a Partner, not a
Supplier

20. 5 Golden Rules
1. Always ask: Why shouldn’t they take this
in-house?

21. 5 Golden Rules
2. Support transparency, use standards, and open
data – lock in is a short term strategy

22. 5 Golden Rules
3. Consider what is a product and
what is a service

23. 5 Golden Rules
4. Build the business case for them – make it
simple to buy, and simple to integrate

24. 5 Golden Rules
5. Find the real
customer, and
make sure it
works for them

25. Visit:
redant.com
Thanks!
alexs@redant.com