Intervate - Social Business
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Intervate - Social Business

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Using Social Technology to Enhance Organisational Effectiveness

Using Social Technology to Enhance Organisational Effectiveness

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  • ECM wheel and components (8 minutes)Looking at ECM from 2 perspectives:Content lifecycleContent services and capabilities
  • Magic Quadrant (4 minutes)Key trends on buying ECMECM for content-driven processesECM for SocialECM for WebECM as a platformVendor landscape in ECM – changes over the years

Intervate - Social Business Presentation Transcript

  • 1. Social Business
    Using Social Technology to Enhance Organisational Effectiveness
    Roy Hobson
    Practise Manager: Information Worker Solutions, Intervate
  • 2. What is Social Business?
  • 3. What exactly is ECM?
    “ECM, defined as a strategy,can help enterprises take control of their content and, in so doing, boost productivity, encourage collaboration and make information easier to share.
    ECM, defined as software,consists of a set of capabilities and/or applications for content life cycle management that interoperate, but that can also be sold and used separately.” - Gartner
    “Gartner sees the market splitting into four main areas of buyer focus and vendor influence: transactional content management, social content management, online channel optimization and content management as infrastructure.” - Gartner: Magic Quadrant for ECM
    November 2010
  • 4. The Content Lifecycle
    Source: AIIM International – ECM Roadmap 2008
  • 5. Collaboration is a trending Driver…
    AIIM, State of the ECM Industry 2011
  • 6. Business Drivers for Social tools
    AIIM, State of the ECM Industry 2011
  • 7. …and Social is a trending Risk!
    AIIM, State of the ECM Industry 2011
  • 8. What kinds of ‘social’ are being done?
    AIIM, State of the ECM Industry 2011
  • 9. Emerging Trends
  • 10. Consumerization
  • 11. Idea Management
    "None of us is as smart as all of us."
    – Ken Blanchard
  • 12. Social Analytics
  • 13. Gamification
    “By 2015, more than 50 percent of organizations that manage innovation processes will gamify those processes.
    Gamification describes the broad trend of employing game mechanics to non-game environments such as innovation, marketing, training, employee performance, health and social change.” - Gartner
  • 14. The ECM Landscape
    “Understanding the "four worlds" of ECM can help put enterprises on the path to success. Very few vendors have market-leading emphasis and ability in all four.” - Gartner – ECM MQ 2010
    Source: Gartner
  • 15. The Social Enterprise Landscape
  • 16. A precondition of social business is a culture of Empowerment:
    Transparency
    Trust
    Technology
    Develop a Social Business strategy – and get started!
    Develop pro-active Governance
    Stages of Evolution
    1. The community will sell the tools and culture to one another
    2. Information will become decentralised
    3. Knowledge hoarding will discontinue
    Where do you start?
  • 17. Get Social with Intervate!