Interspire Knowledge Manager Presentation

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Learn how to reduce customer support, share company documents and files, and reduce staff training time with Interspire Knowledge Manager.

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Interspire Knowledge Manager Presentation

  1. 1. Click the play arrow below to watch a short presentation about Interspire Knowledge Manager
  2. 2. Interspire Knowledge Manager (Formerly Interspire ActiveKB)
  3. 3. World’s #1 Best Selling FAQ & Knowledge Base Software
  4. 4. Problem <ul><li>Small companies spend over 20% of total revenue on customer service and technical support -- “ Technical support cost ratios” a publication by the Association of Support Professionals </li></ul>
  5. 5. Technical Support and Customer Service <ul><li>Technical support is tedious, especially in high tech industries such as software, web hosting and hardware consumer goods. </li></ul><ul><li>Routine customer service questions take up valuable staff time. </li></ul><ul><li>Customers want solutions to their problems now. They are frustrated and will often take it out on your staff. </li></ul>
  6. 6. The Solution: Self-service Customer Support
  7. 7. Reduce Customer Support <ul><li>Reduce email volume by up to 60%. </li></ul><ul><li>Reduce phone calls to your support line. </li></ul><ul><li>Handle common questions freeing up customer service staff to handle more complicated issues. </li></ul><ul><li>Help customers find information and answers to questions quickly and easily. </li></ul><ul><li>Provide 24/7 assistance even when your business is closed. </li></ul><ul><li>Serve as a resource for customer service staff as they provide support over the counter or over the phone. </li></ul>
  8. 8. Answer Common Questions Quickly
  9. 9. Additional Problem: Training Staff <ul><li>Training new staff takes weeks and can often take up to 6 months before new employees and their trainers are at 100% productivity </li></ul>
  10. 10. Staff Training <ul><li>Staff training takes weeks and sometimes months before staff become 100% productive. </li></ul><ul><li>Existing employees often need to train staff so they too are running way below 100% productivity. </li></ul><ul><li>Office documentation, policies and procedures are often stored in multiple locations and extremely hard to find. </li></ul>
  11. 11. The Solution: Internal Staff Knowledge Base
  12. 12. Reduce Staff Training Time <ul><li>Reduce staff training time by weeks </li></ul><ul><li>Reduce the need for additional staff trainers </li></ul><ul><li>Improve employee productivity </li></ul><ul><li>Standardize procedures and documentation </li></ul><ul><li>Provide a centralized knowledge share </li></ul>
  13. 13. Share Office Documents <ul><li>Office policies and procedures </li></ul><ul><li>Training manuals and best practices </li></ul><ul><li>Technical documentation and user guides </li></ul><ul><li>Attach employee forms and worksheets </li></ul><ul><li>External resources and websites </li></ul>
  14. 14. Your Options <ul><li>Build your own custom solution </li></ul><ul><ul><li>Too costly + time consuming </li></ul></ul><ul><li>Use HTML documents </li></ul><ul><ul><li>Hard to maintain </li></ul></ul><ul><ul><li>No customer feedback or reporting </li></ul></ul><ul><ul><li>End users can’t search to locate documents quickly </li></ul></ul><ul><li>Use PDF’s and Microsoft Word Documents </li></ul><ul><ul><li>Time consuming to create, update and upload </li></ul></ul><ul><ul><li>No feedback or reporting </li></ul></ul><ul><ul><li>End users can’t search to locate documents quickly </li></ul></ul>
  15. 15. You Need Interspire Knowledge Manager <ul><li>Web based software application that makes sharing and finding knowledge a breeze. </li></ul><ul><li>Easy to use. No training time necessary. </li></ul><ul><li>Web based. Easy access from multiple locations. </li></ul><ul><li>Staff enjoy adding new knowledge base entries and FAQ’s. </li></ul><ul><li>Supports multiple logins, unlimited articles and WYSIWYG Editing. </li></ul>
  16. 16. Interspire Knowledge Manager Makes Adding Knowledge a Breeze Using a secure web based login, employees can add knowledge to your self-service FAQ’s or internal knowledge base in minutes.
  17. 17. Find Knowledge Easily By browsing or searching using their web browser, your customers and staff can find answers to their questions instantly.
  18. 18. The Smart Choice Features Completely Web Based  WYSIWYG Editor  1 Step Knowledge Creation  Customer Feedback Mechanisms  Insightful Statistics and Reporting  1 Step Website Integration  Pre-designed Website Themes  Flexible User Permissions System 
  19. 19. We Eat Our Own Dog Food Interspire Knowledge Manager is an invaluable application used on our very own interspire.com to reduce email technical support by up to 30%.
  20. 20. ...And To Train Our Staff Our intranet runs solely on Interspire Knowledge Manager where staff share knowledge, document procedures and attach product documentation. It’s reduced our new staff training time by 40%.
  21. 21. Integrates Into Your Website Design In Minutes
  22. 22. Your Customer Service with Interspire Knowledge Manager
  23. 23. Your Staff Productivity with Interspire Knowledge Manager
  24. 24. Your Business with Interspire Knowledge Manager <ul><li>Your email and call volume reduced by up to 60% </li></ul><ul><li>More satisfied customers who can find answers to their questions instantly </li></ul><ul><li>Faster staff training time in your business </li></ul><ul><li>More productive employees with readily available access to knowledge they need </li></ul>
  25. 25. Pricing Interspire Knowledge Manager Leading SaaS Solution Leading Open source Alternative Modifiable Source Code    Product Support    Cross Browser Support    Integration in under 1 hour    Statistics and Reporting    Cost $329 $10,000 + $0
  26. 26. What Our Customers Are Saying...
  27. 27. So…What’s Holding You Back? <ul><li>When do you want to reduce your support cost? </li></ul><ul><li>When do you want to reduce internal training cost? </li></ul><ul><li>What’s stopping you from enjoying these benefits right now? </li></ul>
  28. 28. Try the Demo! <ul><li>Try the live online demo of Interspire Knowledge Manager at: </li></ul><ul><li>http://www.interspire.com/knowledgemanager/demo.php </li></ul><ul><li>Purchase and download your copy of Interspire Knowledge Manager at: </li></ul><ul><li>http://www.interspire.com/buy/knowledgemanager </li></ul><ul><li>If you’d like to speak to an Interspire sales representative, please call: </li></ul><ul><li>1800 939 5570 (US/Worldwide) </li></ul><ul><li>(02) 9555-5570 (Australia) </li></ul>

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