United House
North Road
London
N7 9DP
+44 (0)207 354 4300

FT Confidentials
CRM Integration: Theory vs Reality
Presentatio...
Overview

The

Theory
Theory vs Reality
The Reality
Key Challenges
Lessons Learnt

2

Date: 25/04/2013
United House
North Road
London
N7 9DP
+44 (0)207 354 4300

The Theory…

3

www.kaliop.co.uk
Kick Off Meeting

4

14/11/2013

4
Date: 25/04/2013
Improve the Confidentials

5

14/11/2013

5
Date: 25/04/2013
Cast of Thousands

6

14/11/2013

6
Date: 25/04/2013
Current Manual Process

7

14/11/2013

7
Date: 25/04/2013
The Dream

8

14/11/2013

8
Date: 25/04/2013
The Parts of the Puzzle

9

14/11/2013

9
Date: 25/04/2013
CentralArchitecture

10

14/11/2013

10
Date: 25/04/2013
ExpertTeams

11

14/11/2013

11
Date: 25/04/2013
Work ing together

12

14/11/2013

12
Date: 25/04/2013
Scrum

13

14/11/2013

13
Date: 25/04/2013
Perfect Fit

14

14/11/2013

14
Date: 25/04/2013
In theory it would be a perfect world

15

14/11/2013

15
Date: 25/04/2013
Theory vs.
Reality
16

www.kaliop.co.uk
Quote

Computer Scientist:
Jan L. A. van de Snepscheut
17

14/11/2013

17
Date: 25/04/2013
According toTheory

18

14/11/2013

18
Date: 25/04/2013
Reality

19

14/11/2013

19
Date: 25/04/2013
Best Parts

20

14/11/2013

20
Date: 25/04/2013
Franken car

21

14/11/2013

21
Date: 25/04/2013
The Reality…

22

www.kaliop.co.uk
st
1

23

Challenge:
Teams
www.kaliop.co.uk
CMSTeam

24

14/11/2013

24
Date: 25/04/2013
Subscription ManagementTeam

25

14/11/2013

25
Date: 25/04/2013
eMarketingTeam

26

14/11/2013

26
Date: 25/04/2013
CRM IntegrationTeam ??

CRM Team
Integration Team
27

14/11/2013

27
Date: 25/04/2013
nd Challenge:
2

Geography
2
8

www.kaliop.co.uk
DistributedTeams

29

14/11/2013

29
Date: 25/04/2013
Virtual Meetings

30

14/11/2013

30
Date: 25/04/2013
rd Challenge:
3

Process
31

www.kaliop.co.uk
Scrum

32

14/11/2013

32
Date: 25/04/2013
User Stories & Sprints

33

14/11/2013

33
Date: 25/04/2013
Different Game

34

14/11/2013

34
Date: 25/04/2013
Gentle Persuasion

35

14/11/2013

35
Date: 25/04/2013
WorkingTogether

36

14/11/2013

36
Date: 25/04/2013
th Challenge:
4

Integration
37

www.kaliop.co.uk
Integration

38

14/11/2013

38
Date: 25/04/2013
Minor Gaps

39

14/11/2013

39
Date: 25/04/2013
th Challenge:
5

Testing
4
0

www.kaliop.co.uk
Many Paths

41

14/11/2013

41
Date: 25/04/2013
Set Paths

42

14/11/2013

42
Date: 25/04/2013
Final Challenge
43

www.kaliop.co.uk
Performance

44

14/11/2013

44
Date: 25/04/2013
Alternative Paths

45

14/11/2013

45
Date: 25/04/2013
New Solution

46

14/11/2013

46
Date: 25/04/2013
Happy

47

14/11/2013

47
Date: 25/04/2013
Lessons Learnt
4
8

www.kaliop.co.uk
Importance of Integration

The glue holding the bits together is the most

important part.

49

14/11/2013

49
Date: 25/0...
Lessons Learnt

Changing too many systems at the same time

causes a LOT of pain

50

14/11/2013

50
Date: 25/04/2013
Lessons Learnt

...if you work really really really hard!
51

14/11/2013

51
Date: 25/04/2013
Happy

52

14/11/2013

52
Date: 25/04/2013
United House
North Road
London
N7 9DP
+44 (0)207 354 4300

Questions?
53

www.kaliop.co.uk
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FT Confidentials CRM integration: Theory vs reality, Kaliop

  1. 1. United House North Road London N7 9DP +44 (0)207 354 4300 FT Confidentials CRM Integration: Theory vs Reality PresentationByMartin Bauer London 25/04/2013 1 www.kaliop.co.uk
  2. 2. Overview The Theory Theory vs Reality The Reality Key Challenges Lessons Learnt 2 Date: 25/04/2013
  3. 3. United House North Road London N7 9DP +44 (0)207 354 4300 The Theory… 3 www.kaliop.co.uk
  4. 4. Kick Off Meeting 4 14/11/2013 4 Date: 25/04/2013
  5. 5. Improve the Confidentials 5 14/11/2013 5 Date: 25/04/2013
  6. 6. Cast of Thousands 6 14/11/2013 6 Date: 25/04/2013
  7. 7. Current Manual Process 7 14/11/2013 7 Date: 25/04/2013
  8. 8. The Dream 8 14/11/2013 8 Date: 25/04/2013
  9. 9. The Parts of the Puzzle 9 14/11/2013 9 Date: 25/04/2013
  10. 10. CentralArchitecture 10 14/11/2013 10 Date: 25/04/2013
  11. 11. ExpertTeams 11 14/11/2013 11 Date: 25/04/2013
  12. 12. Work ing together 12 14/11/2013 12 Date: 25/04/2013
  13. 13. Scrum 13 14/11/2013 13 Date: 25/04/2013
  14. 14. Perfect Fit 14 14/11/2013 14 Date: 25/04/2013
  15. 15. In theory it would be a perfect world 15 14/11/2013 15 Date: 25/04/2013
  16. 16. Theory vs. Reality 16 www.kaliop.co.uk
  17. 17. Quote Computer Scientist: Jan L. A. van de Snepscheut 17 14/11/2013 17 Date: 25/04/2013
  18. 18. According toTheory 18 14/11/2013 18 Date: 25/04/2013
  19. 19. Reality 19 14/11/2013 19 Date: 25/04/2013
  20. 20. Best Parts 20 14/11/2013 20 Date: 25/04/2013
  21. 21. Franken car 21 14/11/2013 21 Date: 25/04/2013
  22. 22. The Reality… 22 www.kaliop.co.uk
  23. 23. st 1 23 Challenge: Teams www.kaliop.co.uk
  24. 24. CMSTeam 24 14/11/2013 24 Date: 25/04/2013
  25. 25. Subscription ManagementTeam 25 14/11/2013 25 Date: 25/04/2013
  26. 26. eMarketingTeam 26 14/11/2013 26 Date: 25/04/2013
  27. 27. CRM IntegrationTeam ?? CRM Team Integration Team 27 14/11/2013 27 Date: 25/04/2013
  28. 28. nd Challenge: 2 Geography 2 8 www.kaliop.co.uk
  29. 29. DistributedTeams 29 14/11/2013 29 Date: 25/04/2013
  30. 30. Virtual Meetings 30 14/11/2013 30 Date: 25/04/2013
  31. 31. rd Challenge: 3 Process 31 www.kaliop.co.uk
  32. 32. Scrum 32 14/11/2013 32 Date: 25/04/2013
  33. 33. User Stories & Sprints 33 14/11/2013 33 Date: 25/04/2013
  34. 34. Different Game 34 14/11/2013 34 Date: 25/04/2013
  35. 35. Gentle Persuasion 35 14/11/2013 35 Date: 25/04/2013
  36. 36. WorkingTogether 36 14/11/2013 36 Date: 25/04/2013
  37. 37. th Challenge: 4 Integration 37 www.kaliop.co.uk
  38. 38. Integration 38 14/11/2013 38 Date: 25/04/2013
  39. 39. Minor Gaps 39 14/11/2013 39 Date: 25/04/2013
  40. 40. th Challenge: 5 Testing 4 0 www.kaliop.co.uk
  41. 41. Many Paths 41 14/11/2013 41 Date: 25/04/2013
  42. 42. Set Paths 42 14/11/2013 42 Date: 25/04/2013
  43. 43. Final Challenge 43 www.kaliop.co.uk
  44. 44. Performance 44 14/11/2013 44 Date: 25/04/2013
  45. 45. Alternative Paths 45 14/11/2013 45 Date: 25/04/2013
  46. 46. New Solution 46 14/11/2013 46 Date: 25/04/2013
  47. 47. Happy 47 14/11/2013 47 Date: 25/04/2013
  48. 48. Lessons Learnt 4 8 www.kaliop.co.uk
  49. 49. Importance of Integration The glue holding the bits together is the most important part. 49 14/11/2013 49 Date: 25/04/2013
  50. 50. Lessons Learnt Changing too many systems at the same time causes a LOT of pain 50 14/11/2013 50 Date: 25/04/2013
  51. 51. Lessons Learnt ...if you work really really really hard! 51 14/11/2013 51 Date: 25/04/2013
  52. 52. Happy 52 14/11/2013 52 Date: 25/04/2013
  53. 53. United House North Road London N7 9DP +44 (0)207 354 4300 Questions? 53 www.kaliop.co.uk
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