HP ServiceONE: A Mission Critical Partnership for Business

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Every year the mission-critical elements of any business evolve as customer demands change and as available technology improves. For instance, mobile computing is becoming an increasingly essential tool, not just as a way of increasing worker productivity, but also as a more direct means of generating income, such as the way omnichannel retail is revolutionizing the shopping arena. Data sets are also becoming still more massive and complex, requiring larger and larger computing capabilities to analyze. IT infrastructure is being virtualized and converged, while cloud services are tapped either to compensate for deficiencies or to add flexibility to a business. This is only the tip of the iceberg in recent IT changes, and this evolutionary process only seems to accelerate with each year.

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HP ServiceONE: A Mission Critical Partnership for Business

  1. 1. HP ServiceONE: A MISSION-CRITICAL PARTNERSHIP FOR YOUR BUSINESS THE AVERAGE COMPANY SPENDS 70% OR MORE OF ITS IT BUDGET SOLELY ON OPERATING COSTS. IIS AND HP ServiceONE CAN HELP YOU SAVE. Every year the mission-critical elements of any business evolve as customer demands change and as available technology improves. For instance, mobile computing is becoming an increasingly essential tool, not just as a way of increasing worker productivity, but also as a more direct means of generating income, such as the way omnichannel retail is revolutionizing the shopping arena. Data sets are also becoming still more massive and complex, requiring larger and larger computing capabilities to analyze. IT infrastructure is being virtualized and converged, while cloud services are tapped either to compensate for deficiencies or to add flexibility to a business. This is only the tip of the iceberg in recent IT changes, and this evolutionary process only seems to accelerate with each year. It is no longer enough for IT service partners simply to get the customer up and running. It is equally important to help them stay “always on” throughout the lifecycle of the customer’s unique solution. On top of that, IT service providers need to be able to evolve along with their customers, offering dynamic support that can be modified or scaled as customer necessity dictates, allowing them consistently to stay ahead of the curve. In essence, this is the character of International Integrated Solutions, Ltd.’s services as an HP ServiceONE Specialist partner. IIS provides its customers with a streamlined, personalized and incredibly proactive approach that leads to greater technological efficiency, higher productivity, expanded flexibility and an overall higher return on IT investment. IT IS NO LONGER ENOUGH FOR IT SERVICE PARTNERS SIMPLY TO GET THE CUSTOMER UP AND RUNNING.
  2. 2. FROM THE DRAWING BOARD As an HP ServiceONE partner, IIS can bring in a full spectrum of HP services to help the customer get off the ground quickly. These services include discovery programs aimed at how best to configure the solution, and training programs that prepare key personnel for the solution’s implementation. IIS can also configure support packages designed to suit the customer’s anticipated needs early on. IIS enjoys exclusive access to HP Intellectual Property so that they can provide their customers with the best solution possible. Thus, support begins not after the implementation of IT infrastructure, but in the earliest stages of strategic planning. The mission-critical components of a customer’s IT infrastructure and services are to be pinpointed early, in close collaboration with the people who will be using the systems. By consulting directly with their customers, IIS can proactively identify failure points and put preventative solutions in place. They can also map out monitoring solutions that constantly evaluate the effectiveness of the IT infrastructure. How closely and regularly monitoring occurs can be scaled to suit the changing individual needs of the client. HP CONVERGED INFRASTRUCTURE AND CUTTING-EDGE PROLIANT BLADE SERVERS CAN BE CONFIGURED INTO AN OPTIMAL SOLUTION For instance, the decision concerning which cloud type to adapt – private, hybrid or public – can become more fluid through HP Cloud Discovery. IIS will determine the extent of sensitive information and security needs, choosing the cloud configuration that provides optimum security without sacrificing agility. If the customer’s data center requires a vertical upgrade to accommodate future needs, IIS can integrate these changes into the maintenance cycle by increasing the capacity of a designated floor space and then upgrading gradually over a period of several years. HP Converged Infrastructure and cutting-edge ProLiant blade servers can be configured into an optimal solution for this vertical move. This is just one of many possible solutions that may be configured to fit each client’s situation and requirements, in a way that is cost-effective and able to adapt to changing needs – a smart move for any company looking to stay ahead of evolving IT trends and rigorous performance expectations. SUPPORT BEGINS NOT AFTER THE IMPLEMENTATION OF IT INFRASTRUCTURE, BUT IN THE EARLIEST STAGES OF STRATEGIC PLANNING.
  3. 3. FULL LIFECYCLE SUPPORT During the lifecycle of the solution, IIS can provide their customers with remote monitoring tools in the form of HP Insight Remote Support. Such monitoring will make possible points of failure easier to identify and circumvent. Combined with other services such as HP Care Pack Services for commercial products, HP Contractual Services and HP Professional Services, this will provide the logistics to ensure that everything missioncritical stays available. IIS’ expertise and HP-certified engineers ensures that turnaround time from identification of the problem to launching of the solution is quick and effective. This offers companies a security blanket that minimizes down-time risk and greatly increases return on investment. The complexity of today’s IT systems means that making all of the various components function seamlessly and continuously can be a daunting challenge. IIS can provide complete solutions that encompass the width and breadth of the problem. They understand that changing IT needs have resulted in many companies scrambling to keep up with a growing mountain of various servers, storage, workstations, printers and other equipment, and they address this overwhelming IT sprawl by standardizing and streamlining traditional technology into adaptive models that offer greater efficiency and flexibility. Everything from system installation, testing, diagnosis, management tools deployment, and advanced support services are available through HP ServiceONE Specialists. IIS can thus focus all of this into an custom-made solution that spans the lifecycle of the application. MINIMIZES DOWN-TIME RISK AND GREATLY INCREASES RETURN ON INVESTMENT.
  4. 4. A CLOSE RELATIONSHIP WITH EACH CUSTOMER IS VITAL TO ENSURE THAT EVERY IT SOLUTION IS TAILOR-MADE FOR THEIR INDIVIDUAL NEEDS. A RESPONSIVE AND CLOSE RELATIONSHIP The ServiceONE Specialist Partner is not just another reseller. IIS can provide a single point of contact throughout the implementation of all the resources HP Technology Services offers. The company also helps HP develop innovative solutions to suit the customers it serves. The customer therefore does not have to deal with myriad unfamiliar people who need to be acquainted with their business before developing a solution. With IIS, there is no such thing as a one-size-fits-all solution. They understand that a close relationship with each customer is vital to ensure that every IT solution is tailor-made for their individual needs. What makes IIS the best choice as a partner in keeping mission-critical infrastructure and services “always on” is the relationship that develops between them and their customers. IIS becomes so intimately acquainted with the customer’s business that new changes in IT trends can be perfectly matched with the appropriate solutions. The customer can thus take advantage of these changes and turn them into opportunities for growth. IIS considers the success of its customers top priority. They pride themselves on their long history of providing top-notch solutions for evolving IT needs. 10 EFFI

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