Dynamic Houston
INTERNATIONAL DIVISIONINTERNATIONAL DIVISION
The Houston Region is now the most
ethnically and culturally diverse large
metropolitan area in the country.
Houston region is an influential global market
leader with impact worldwide.
The Houston region has:
• More than 90 consul...
Houston’s Population by
Age & Ethnicity
Communication
Communication
• Words account for only 7% of the meaning conveyed in
a message.
• 93% is our tone of voice and non-verbal ...
Communication
• The difference in communication style makes a
difference in how someone is perceived.
Race & Cultures
“Low” Vs. “High”
High Context Low Context
Prevalent in:
Asia
Russia
Middle East
Latin America
Southern Europe
Prevalent in...
80% to 90% of a culture is reflected in nonverbal messages.
• Eye movement
• Facial gestures
• Hand, leg, and body gesture...
Trust
• All else being equal (i.e., if they have not had previous negative
experience or heard of others’ negative experie...
Hispanic Culture
Social, Children, and Family
Latino culture place a profound emphasis on the subjective experience and
quality of the pers...
Protocol - Greetings
• Hispanics/Latinos generally stand
closer together during conversations
- be prepared for that “plus...
Protocol - Greetings
This is okay….
This is CREEPY!
Orientation to the Asian CultureOrientation to the Asian Culture
Valid Generalizations
Every group or society in Asia has its
indigenous culture, and cultural influences
which may vary gr...
Communication
Similarity to other Asian cultures
• “Yes” doesn’t mean “Yes”
• “Maybe” means “No”
• You will rarely hear “N...
Protocol - Greetings
TITLES ARE VERY IMPORTANT!
Address individuals by Mr., Mrs. Miss, Dr.,
Professor, Counselor, etc..
Me...
Orientation to theOrientation to the
Asian-Indian CultureAsian-Indian Culture
Valid Generalizations
• Decisions must be in harmony with the
family, group, and social structure.
• Marriages are still a...
Greetings
• Men shake hands with men and women
with women. Only Westernized
Hindus will shake hands with the
opposite sex....
Taboos
• The head is considered the “seat of the
soul”. Never touch someone’s head
or pat a child on the head.
• Personal ...
Orientation toOrientation to
Middle Eastern CultureMiddle Eastern Culture
Valid Generalizations
• Strong Islamic state.
• Decisions are in harmony with the
family, tribe, or collective.
• Males ar...
Greetings
• Men shake hands with men. Women are
rarely involved in business.
• Traditional greeting among Arab men:
Handsh...
Taboos
• The left hand is considered unclean.
Always use the right hand when
eating or gesturing.
• It is okay to point bu...
Multicultural groups are known for:
• Close space perception
• High context communication
• More oriented towards “being” ...
UnderstandingUnderstanding
the Generationsthe Generations
Six Living Generations
Generational Differences
BOOMERSBOOMERS
•Stiff
•Don't have technical know-how
GEN YGEN Y
•Emphasize team-building
•Seek co...
Generational Differences
GENERATION XGENERATION X
•Rewards come from hard
work & applying themselves
•Practical & pragmati...
Dynamic Houston
INTERNATIONAL DIVISIONINTERNATIONAL DIVISION
Dynamic Demographics in Houston May 2014
Dynamic Demographics in Houston May 2014
Dynamic Demographics in Houston May 2014
Dynamic Demographics in Houston May 2014
Dynamic Demographics in Houston May 2014
Dynamic Demographics in Houston May 2014
Dynamic Demographics in Houston May 2014
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Dynamic Demographics in Houston May 2014

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Updated Houston Area Survey demographics from the Kinder Institute at Rice University.

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  • This session begins with a recap and revisiting the previous session’s discussion.
    Learners in the Academy identified their temperament and leadership style, discussed topics surrounding moving from good to great, learned the elements of the “Hedgehog Concept”, and discussed the circles of the HC as they apply to Gary Greene.
  • Demonstrate to students a body language example (i.e., crossed arms, hands on hips, pursed lips, rolling of eyes) to set the tone for the discussion.
     
    Give example:
     
    In Los Angeles, there are often problems between Korean businessmen and African-Americans.
     
    Koreans do not use direct eye contact as a sign of respect.
     
    African-Americans believe direct eye contact is a sign of respect.
  • This session begins with a recap and revisiting the previous session’s discussion.
    Learners in the Academy identified their temperament and leadership style, discussed topics surrounding moving from good to great, learned the elements of the “Hedgehog Concept”, and discussed the circles of the HC as they apply to Gary Greene.
  • Dynamic Demographics in Houston May 2014

    1. 1. Dynamic Houston INTERNATIONAL DIVISIONINTERNATIONAL DIVISION
    2. 2. The Houston Region is now the most ethnically and culturally diverse large metropolitan area in the country.
    3. 3. Houston region is an influential global market leader with impact worldwide. The Houston region has: • More than 90 consulate offices; • 20 foreign banks, representing 9 nations; • 765 foreign-owned firms; • 395 companies with branches in 143 other nations; and • More than 3,300 firms, foreign government offices, & nonprofits conducting international business.
    4. 4. Houston’s Population by Age & Ethnicity
    5. 5. Communication
    6. 6. Communication • Words account for only 7% of the meaning conveyed in a message. • 93% is our tone of voice and non-verbal behavior.
    7. 7. Communication • The difference in communication style makes a difference in how someone is perceived.
    8. 8. Race & Cultures
    9. 9. “Low” Vs. “High” High Context Low Context Prevalent in: Asia Russia Middle East Latin America Southern Europe Prevalent in: United States Canada Northern Europe Nonverbal communication is important. Precise verbal agreements are important. A contract is the basis of a relationship. A contract is binding and exists apart from a personal relationship. Time is fluid, and schedules tend to be flexible. Time is treated as a commodity, and schedules are carefully observed. Formality, face-saving communication, and relationships are valued. A slower pace is needed to build relationships. There is a preference for informality and direct communication. Results are valued. Accustomed to a fast pace of doing business. Observe punctuality.
    10. 10. 80% to 90% of a culture is reflected in nonverbal messages. • Eye movement • Facial gestures • Hand, leg, and body gestures as well as body orientation and posture • Use of distance and touching • Tone of voice • Cultural context There are universal signs of body language but they are generally very subtle. Reading Non-Verbal Signs
    11. 11. Trust • All else being equal (i.e., if they have not had previous negative experience or heard of others’ negative experiences), they will approach an unknown type of business relationship with a trusting attitude. • However, if that trust is violated, it is not easy to win it back.
    12. 12. Hispanic Culture
    13. 13. Social, Children, and Family Latino culture place a profound emphasis on the subjective experience and quality of the person-to-person interaction. The definition of the family conveys more of a sense of inclusion. Children are an integral part of the family and are involved in decision making. Valid Hispanic Generalizations
    14. 14. Protocol - Greetings • Hispanics/Latinos generally stand closer together during conversations - be prepared for that “plus” casual touching. • It is not unusual to have a male colleague hold your elbow while conversing. • The “abrazo” or hug, is among friends and colleagues.
    15. 15. Protocol - Greetings This is okay…. This is CREEPY!
    16. 16. Orientation to the Asian CultureOrientation to the Asian Culture
    17. 17. Valid Generalizations Every group or society in Asia has its indigenous culture, and cultural influences which may vary greatly from country to country, or even neighborhood to neighborhood. For example: White is usually associated with death in many Asian cultures; Red is good luck.
    18. 18. Communication Similarity to other Asian cultures • “Yes” doesn’t mean “Yes” • “Maybe” means “No” • You will rarely hear “No” • Avoid embarrassing self and others
    19. 19. Protocol - Greetings TITLES ARE VERY IMPORTANT! Address individuals by Mr., Mrs. Miss, Dr., Professor, Counselor, etc.. Men will initiate hands shakes when greeting. – Men: Wait for a woman to extend her hand. A head bow or nod of acknowledgment is all you may get. Follow their lead on firmness of handshake and duration.
    20. 20. Orientation to theOrientation to the Asian-Indian CultureAsian-Indian Culture
    21. 21. Valid Generalizations • Decisions must be in harmony with the family, group, and social structure. • Marriages are still arranged. • Women do not always have equal standing or privileges.
    22. 22. Greetings • Men shake hands with men and women with women. Only Westernized Hindus will shake hands with the opposite sex. • Western women should not initiate handshaking with Indian men. • Traditional greeting is “Namaste” (pressing the palms of your hands together as if praying below the chin, near the heart, with a slight bow or nod).
    23. 23. Taboos • The head is considered the “seat of the soul”. Never touch someone’s head or pat a child on the head. • Personal space of 3 feet is appropriate, but varies per culture.
    24. 24. Orientation toOrientation to Middle Eastern CultureMiddle Eastern Culture
    25. 25. Valid Generalizations • Strong Islamic state. • Decisions are in harmony with the family, tribe, or collective. • Males are the decision makers. • Men and Women are seen as qualitatively different in emotion and intellect. BUT that is changing.
    26. 26. Greetings • Men shake hands with men. Women are rarely involved in business. • Traditional greeting among Arab men: Handshake, exchanging kisses on each cheek, and nose kissing. • Western women should not initiate a handshake with an Arab man. • A veiled Arab woman accompanied by an Arab man is traditionally not introduced.
    27. 27. Taboos • The left hand is considered unclean. Always use the right hand when eating or gesturing. • It is okay to point but not at an individual. • Conversation is held at a much closer distance between the same gender than in the U.S. Avoid backing away.
    28. 28. Multicultural groups are known for: • Close space perception • High context communication • More oriented towards “being” in relationships than “becoming” one • Flexible about time vs. rigidity • Likely to place a premium on flexibility in relationships • More comfortable with close personal contact than Western cultures • Avoidant of direct eye contact in certain situations • Freer with physical expression
    29. 29. UnderstandingUnderstanding the Generationsthe Generations
    30. 30. Six Living Generations
    31. 31. Generational Differences BOOMERSBOOMERS •Stiff •Don't have technical know-how GEN YGEN Y •Emphasize team-building •Seek collaborative, group decision making •Avoid conflict
    32. 32. Generational Differences GENERATION XGENERATION X •Rewards come from hard work & applying themselves •Practical & pragmatic •Mistrust institutions & reject rules •Casual, flexible, friendly work environment GENERATION YGENERATION Y •Want rewards now •Optimistic and realistic •Rewrite the rules •Structured, interactive, supportive work environment
    33. 33. Dynamic Houston INTERNATIONAL DIVISIONINTERNATIONAL DIVISION
    1. ¿Le ha llamado la atención una diapositiva en particular?

      Recortar diapositivas es una manera útil de recopilar información importante para consultarla más tarde.

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