Saving Time and Money in Warehouse Operations

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interlinkONE's VP of Sales Karen DeWolfe provides an overview of strategies, technologies, and tools that companies can use to improve everything from inventory receiving to order fulfillment. …

interlinkONE's VP of Sales Karen DeWolfe provides an overview of strategies, technologies, and tools that companies can use to improve everything from inventory receiving to order fulfillment.

Karen covers items such as:
- Effectively Building and Launching an Online Ordering Portal

- Integrating Print-on-Demand Items into Your Process

- Utilizing Automatic Replenishment Logic Instead of Static Reorder Points

- Providing Access to Electronic Fulfillment Options

- Key Customer Service Strategies and Notifications

- Utilizing Mobile Technology

- And more!

More in: Business , Technology
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  • People are more comfortable than ever ordering all sorts of items, products, and services online.As ownership of mobile devices increases, so will the demand to be able to order what they want, when they want it, and how they want it.BENEFITS: Provides 24-7 access to inventory and other itemsReduces need for manual intervention in the order-taking processAllows companies to expose additional items and other services
  • One way to solve those types of problems is to provide an online ordering portal where your reps can order electronic fulfillment items (and hardcopy!) whenever they want, whenever they need it.
  • No matter how well designed your picking system WAS, changing customer requirements will undermine its original excellence. Your pickers and supervisors are your first line of defense against "creeping obsolescence." An investment in productivity and accuracy improvement (Total Quality), and management supported quality circles that meet regularly to identify problems and propose solutions, will pay big dividends in continuous improvement of even an already excellent system.

Transcript

  • 1. Webinar Saving Time and Money in May 24th, 2012 Warehouse OperationsSaving Time and Money in Warehouse Operations Karen DeWolfeKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 2. Intro: Karen DeWolfe► interlinkONE – Software (SaaS) ► Enterprise Marketing Management Software ► Online Ordering, Inventory Management, Fulfillment► Grow Socially, Inc. – Support Services ► Online Marketing/Social Media ► Plan, Manage, Execute and MeasureSaving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 3. Today’s Overview► Challenges in the Supply Chain► Finding Success with: ► Online Ordering Portals ► Inventory Management ► Automation & Customer Service► Questions and AnswersSaving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 4. CHALLENGES IN THE SUPPLY CHAINSaving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 5. Supply Chain Data • Report published by the CMO Council • “A Straight Line to the Front Line”Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 6. Why Will We Show You These Charts?• Because if you can provide solutions to these problems in YOUR warehouse operations and services, you can earn more business!Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 7. Inventory and Warehouse Space WasteSaving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 8. Marketing Content: It’s Value to SalesSaving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 9. Improving the ProcessSaving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 10. Why The Supply Chain Must Be Optimized How Important Are These Materials to Sales Process?Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 11. How You Can Succeed: Starts with the WMS! Areas Where Improvement Can Often Be Found: – Online Ordering Portals – Inventory Management – Automation & Customer ServiceSaving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 12. Best Practices for: Online Ordering PortalsSaving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 13. Why have an Online Ordering Portal?• People are comfortable ordering online.• It can reduce data- transfer time.• Integrating it with your Warehouse Management System is key! Streamline Order process.Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 14. People Like the Amazon.com Model: Make it Easy!Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 15. Be Ready for the Mobile AudienceSaving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 16. Utilize Print-On-DemandSaving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 17. POD & Variable Data: Increasing Need for Users Name Interest Status $$ Spent Yearly John Smith Food Silver 5K Michelle Jones Card Games Gold 20K Frank Stafford Shows Platinum 50KSaving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 18. Before the Launch of an Online Ordering Portal• Test online ordering portal in multiple browsers – Help poll sales reps to find out what they use• Keep the mobile audience in mind – Mobile-optimized portal might not be needed just yet, but watch the growth in numbers!Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 19. After the Launch of an Online Ordering Portal• Provide access to Training videos inside of the ordering portal• Make it easy for people to ask for help• Train CSRs how to debug common issues: – Can’t login – Don’t know my password – How do I find a specific item?Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 20. Best Practices for: Inventory Management & Print on DemandSaving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 21. What is Print-on-DemandThe definition:“ A printing technology andbusiness process in which newcopies of a book or some otherdocument are not printed untilan order has been received” http://en.wikipedia.org/wiki/Print_on_demandSaving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 22. Benefits of Print On Demand• Reduce Costs: Storage, Handling, and Inventory Accounting• Supports Growing Demand for Shorter Runs• There is little or no waste from unsold products.Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 23. Inventory Management: Automate Cycle CountSaving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 24. Handling Reorder Points: Options• Static Reorder Point at Product Level OR…• Automatic Replenishment CalculationsSaving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 25. Option: Automatic Reorder Point Notification• Fluctuating Reorder Point based on usage over time, amount needed to satisfy orders in months to come.• Helps to forecast increased demand at different points in the year as well.Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 26. Benefits of Automatic Replenishment Options• It puts your data to use!• Monitors spikes or dips in activity, order history, inventory amounts, etc.• Keeps in mind unusual seasons and events: Trade Shows, Yearly Meetings, etc.Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 27. Constantly Analyze Your Pick-Ticket Process!• Is the most popular inventory easily accessible?• Are the Pick Tickets properly sending your staff in the right path?• Invest in training and quality circles• Reward useful feedback from the “pickers”!Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 28. Wireless-Enabled Barcode Scanners• Inventory Receiving• Checking & Adjusting Inventory Levels• And more!Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 29. Smartphone Access to Key Warehouse Reports• With a mobile-optimized solution, key warehouse personnel could easily check on inventory levels, order status, backorders, and more from their smartphones.Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 30. Best Practices for: Automation & Customer ServiceSaving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 31. Built-In Help Request FormsSaving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 32. Live Chat OptionSaving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 33. Track “Open Carts”• Eliminate the calls and complaints related to users that were unable to complete their orders the first time through• Make it possible for them to track what they’ve ordered• Also, be able to see why items with stock “on hand” are unavailableSaving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 34. Review All Customer Touch-Points• Pick Tickets• Packing Slips• Order Confirmation Emails• Shipping Notification EmailsDo those items increase your manual work-load or dothey help to streamline it?Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 35. Saving Time and Money is easy. Where you will see immediate resultsSaving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 36. Saving Time and Money• Ordering Portals that will allow you to: – Get orders in faster and more conveniently – An opportunity to cross sell – Open New Revenue Stream – Save sales time in order and quote taking• Print On Demand will allow you to: – Use less physical space and resources – Less waste – Faster to market contentSaving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 37. Saving Time and Money• Reorder Automation that will allow you to: – Move beyond ordering a set amount and into predictable usage – System driven to save CSRs and Product Manger time – Less wasted material in overage• Electronic Fulfillment will allow you to: – Use less physical space and resources – Less waste – Faster to market content – Less time and material costSaving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 38. Saving Time and Money• Efficient Automation and Customer Service will allow you to: – Have users self service – Have answers to questions quickly – Spend less time on support – Save money in resource allocationSaving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 39. Final Thoughts• Saving Time in Warehouse Operations often involves streamlining processes from end-to-end --- from order entry to the shipment of the order.• Be committed to measuring and analyzing all areas of your operation consistently!Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 40. See you at the MFSA Annual Conference! CHANGING PERSPECTIVES to Create a Brighter FutureSaving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 41. Contact Karen DeWolfe• Email: KarenD@interlinkONE.com• Phone: 978-694-9992Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 42. Request a Demo of our Software• Would you like to see our Order and Warehouse Management software in action? Register for a free demo today! http://ilnk.me/fc67Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 43. The Book  Strategies, Plans, Case Studies Campaign Ideas, and More.  A guide to help you grow your mailing and fulfillment business! NewPathToProfit.comSaving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 44. Thank you! Any questions?Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012
  • 45. ! THANK YOU!Saving Time and Money in Warehouse OperationsKaren DeWolfe| interlinkONE, Inc. Copyright 2012