Program Manager Helping Midsized Businesses to Improve Marketing and Sales

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Errol S. van Engelen is an experienced, multilingual and results oriented professional with international experience. Until 2001 he has been operating at senior levels within IT and Telecom companies. Since 2001 he has carried out freelance projects as a Program Manager and Consultant in Business Development and Outsourcing. Since 2011 his focus moved to Content Marketing, Digital Marketing, Lead Generation and Social Media. At the moment he is available for a challenging assignment in the role of Program Manager or Management Consultant.

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Program Manager Helping Midsized Businesses to Improve Marketing and Sales

  1. 1. Errol Steve van Engelen Jan Meertensstraat 30 NL-3065 PB Rotterdam (M): +31 6 15890800 (E): errol.vanengelen@bizzmaxx.nl Profile Errol S. van Engelen is an experienced, multilingual and results oriented professional with international experience. Until 2001 he has been operating at senior levels within IT and Telecom companies. Since 2001 he has carried out freelance projects as a Program Manager and Consultant in Business Development and Outsourcing. Since 2011 his focus moved to Content Marketing, Digital Marketing, Lead Generation and Social Media. At the moment he is available for a challenging assignment in the role of Program Manager or Management Consultant. Summary       Core Skills: Program Management and Consulting in commercial areas o Marketing (Digital Marketing, Lead Management, Social Media) o Business Development (Business Planning, Business Strategy, Go to Market Strategy) o Sales (C-level Sales, New Business Sales, Sales Management) Industries: Retail, Document Services, Local Authorities, Healthcare, ICT, Central Government, Telecom/operators, Financial Institutions, Trading & Industry, Energy, Media and Transport Languages: Dutch (mother tongue), English and Spanish (fluent), German (moderate). Territories covered: Belgium, France, Germany, Italy, the Netherlands, Spain, Switzerland, the UK and the USA Groups and associations: Gerson Lehrman Group - Technology Council Member, Society of Industry Leaders – Member, Speakers Academy - Faculty Member My Social Networks on One Page Experience Freelance Program Management and Consulting projects  Owner/Director/Interim Professional at Bizzmaxx 6/2001 – present 7/2011 - present Bizzmaxx is a marketing service provider specialized in Digital Marketing and Social Media. Responsible for general management, marketing, business development, sales and consultancy. Highlights:  Internal development and execution of business plans, go to market plans, sales and marketing plans  External Program Management and Consultancy in the areas of Digital Marketing and Social Media  Working with international Content Providers for Content Marketing and Lead Generation solutions  Cooperation with synergetic businesses in Management Consulting and Marketing & Advertising  Positioning Bizzmaxx as the provider of choice for Digital Marketing and Social Media solutions  Interim Business Partner at Intraworld Outsourcing 4/2010 – 12/2010 Organizing guided Discovery Tours to India and China for European companies who are interested in outsourcing their ICT services. Market development projects for Tier-3 ICT offshore companies.  Interim Program Manager at Adnovate 6/2009 – 2/2010 Adnovate was expanding to new markets. Responsible for Program Management in the areas of business planning, online & social media, go to market, sales and marketing in the Retail, Consumer and Technology sector for Software as a Service (SaaS) solutions for Marketing Resource Management. Highlights:  Program Management for business planning, go to market, sales and marketing  Positioned Adnovate as the provider of choice for cloud-based Marketing Resource Management solutions in Retail CV-UK, page 1
  2. 2. Errol Steve van Engelen Jan Meertensstraat 30 NL-3065 PB Rotterdam (M): +31 6 15890800 (E): errol.vanengelen@bizzmaxx.nl  Interim Project Manager at Finace 2/2009 – 5/2009 Finace had broadened their service portfolio with BPO (Business Process Outsourcing) services. Responsible for Project management in the areas of business planning, online & social media, go to market and marketing for BPO services in the areas of Finance & Accounting. Highlights:  Project Management for business planning, go to market, sales and marketing  Positioned Finace as the provider of choice for BPO services in Finance & Accounting  Interim Program Manager at RR Donnelley GDS 10/2007- 9/2008 RR Donnelley had broadened its European document process outsourcing platform following a $ 425M outsourcing agreement with ING. Responsible for Program Management in the areas of business planning, online & social media, go to market, sales and marketing in the Benelux and broadening RRD's presence across mainland Europe. End of 2009 the contract was dissolved and employees were taken back by ING. Highlights:  Program Management for business planning, go to market, sales and marketing  Optimized Marketing, Business Development and Sales activities through Lead Management  Support for winning multi-year out-tasking contracts: Air France, Ministry of Agriculture, Readers Digest, Sociale VerzekeringsBank with a total contract value of € 8M  Support for developing a BPO sales funnel in Finance and Telecom of € 50M  Interim Consultant IT at City of Rotterdam 4/2007 – 6/2007 Design, optimization and implementation of the Change Management process. Goal was to centralize the Change Management process.  Interim Consultant Outsourcing at Osira Amstelring Group 1/2007 – 3/2007 Design of a Shared Services Center (SSC) for ICT, HRM, Financial Services and Facility Management. Goal was to offer cooperation and scale size to other healthcare organizations through an SSC.  Interim Consultant Business Development at IT offshoring companies 8/2005 – 10/2006 Market development on behalf of ICT service providers from the emerging markets. Goal was to generate market opportunities for ICT service providers from India and East Europe.  Interim Consultant Business Development at Semantica 1/2005 – 5/2005 Structured and managed re-launch of document management services in broader market within various verticals. Goal was to become less dependent from one big client and to spread turnover.  Interim Consultant Outsourcing and Market at Ministry of Transport Engaged in outsourcing and traffic management projects. Highlights:  Delivery of process roadmaps for Outsourcing of ICT systems and Insourcing of services  Design and implementation of sourcing strategy, vendor selection and vendor management  Support on negotiation of ICT outsourcing contracts up to € 15M  Delivery of a roadmap for Relationship management processes  Market Research and vendor visits for traffic management systems to suppliers in the USA CV-UK, page 2 6/2001 – 9/2004
  3. 3. Errol Steve van Engelen Jan Meertensstraat 30 NL-3065 PB Rotterdam (M): +31 6 15890800 (E): errol.vanengelen@bizzmaxx.nl Corporate Sales Manager at Energis NV, now Vodafone 1/2000 – 5/2001 Dutch Enertel had been acquired by UK based Energis in November 1999. Target responsibility for business development including business planning, go-to-market, sales and marketing. New business (60%) and key account management (40%) in the areas of Managed Services in the corporate business. The company became part of Cable & Wireless on 11 November 2005 and the Energis brand was phased out almost immediately. Cable & Wireless had been acquired by Vodafone on 27 July 2012. Highlights:  Increased corporate group sales by 15% in poor market conditions  Optimized Sales and Marketing through Lead Management and Sales & Marketing alignment  Large business accounts won and retained: Arthur Andersen, AT&T, Cap Gemini Ernst & Young, IBM, ING Bank, Interpolis and Police Southern Netherlands Business Development & Sales Manager at Parity 1995 - 1999 Parity was an IT services provider headquartered in the UK and introduced in the Netherlands in 1994. Their services included projects and contracting. Target responsibility for business planning, go-to-market, sales and marketing. New business (70%) and key account management (30%) in the areas of Recruitment Process Outsourcing in verticals such as Finance, Trading, Systems Integrators and Telecom in the Benelux. Highlights:  Increased group sales by 600% between 1995 and 1999 after strategic repositioning  Optimized Sales & Marketing through Lead Management and Sales & Marketing Alignment  Large business accounts won and retained: ABN AMRO, AC Nielsen (now VNU), Albert Heijn, AT&T, Bell Sygma, EDS, European Commission and Parliament, Fortis Bank, IBM Netherlands, ING Barings, International Post Corp., Interpay, Intrum Justitia, ITT World Directories (now VNU), Libertel (now Vodafone), Mees Pierson, Nokia, Oracle, Rabobank, Robeco (affiliated to Rabobank), Shell SSI Interim IT Consultant & Project Manager   1991 – 1995 IT projects on behalf of Volmac (now Capgemini) and KPMG New business development and account management in Application Management services for Sterling Software (now Computer Associates) Key Account Manager at MID (IT Services Provider) 1990 – 1991 Responsible for go-to-market and sales. New business development and key account management in the Publishing and Energy market. Large business accounts won and retained: Wolters Kluwer and Shell Nederland Various IT & Project Management positions at BSO, now Atos 1979 – 1990 Carried out engagements on behalf of BSO. Highlights:  International projects in Belgium, France, Germany, Italy, Spain, Switzerland and the UK  Business Developer at Britech (Rotterdam and Barcelona) in 1990  Large business account engagements: Shell Nederland Chemie, Deutsche Shell Chemie, Shell Nederland Verkoop Marketing (downstream), European Vinyls Corporation (now INEOS ChlorVinyls), Proost & Brandt, Bekouw Mendes (now AON), Nuts Ziektekosten Verzekering, Sociale Verzekerings Bank, Siemens and CVI (now part of HP) CV-UK, page 3
  4. 4. Errol Steve van Engelen Jan Meertensstraat 30 NL-3065 PB Rotterdam (M): +31 6 15890800 (E): errol.vanengelen@bizzmaxx.nl Education & Training      HBS-A Evening Studies in NIMA (Marketing) and Business Administration at HBO (BSc) level Continuing Education in Transport Knowledge, Telecommunication, Communication, Sales & Marketing, Project Management, Consultancy, Information Analysis and Development Various seminars, workshops and other networking events Certification: Social Media Strategist (2013) Publications      E-Book: ’12 Smart Practices to Improve Marketing and Sales’ (November 2013) Blog: bizzmaxx2012 Paperback ‘Outsourcing, lokaal kostenbeheer – globale levering’, ISBN 90-430-1004-9, Pearson Education Benelux (2005), written in Dutch Articles and columns (in Dutch, 2005 - present) in Zorgvisie, F.Inc, Emerce, Managementsite, Speakers Academy eMagazine, Computable, Business Nationaal and ControllersMagazine My Social Networks on One Page CV-UK, page 4

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