On October 23rd, 2014, we updated our
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SHOW THAT WE careBE RESPONSIVE.NO MATTER WHAT.•Respond to Tweets•Respond to Facebook•Respond to e-mails•Respond to blog posts•Respond to Pinterest pins•Respond to press writeups•Respond to Google+ shares•Respond to Yelp reviewsBE PROACTIVE.NO MATTER WHAT.•Proactive customer care•Proactive shout-outs•Proactive follow-up calls•Proactive “we messed up!”•Proactive crowdsourcing•Proactive sharing others’ news•Proactive gratitude•Proactive genuine complimentsMake it about them.
SALES, YEAR 1
PARTIAL CLIENT LIST, YEAR 1
The staff is attentive andmakes you feel like you’vebeen friends since highschool cheerleading tryouts!-VERONICA P., MCDONALD’SCORPORATEI attended Foiled Cupcakes’ anniversaryparty and I just can’t get over thecompany culture – they truly careabout their customers.Fantastic!- PAMELA V., NATIONAL ASSOCIATION OFREALTORSFoiled’s service wassecond to nonefrom start to finish, and I willorder again based on that.- NORA D., CHICAGO CUBS