The Wall
Secrets of Housing Intranet
Success
About Me
Chris Peters-Bond
Internal Communications Officer
Grŵp Gwalia Cyf
About Gwalia
Established in
1973, Gwalia today is the
largest Housing
Association in Wales
Across Wales Gwalia has:
- Arou...
About Gwalia
Gwalia employs around
1500 staff
260 staff are based in the
Swansea Head Office.
Around 100 other
locations
About Gwalia
Gwalia is geographically diverse
& has a wide service offering
- Social Housing for rent
- Affordable homes f...
SharePoint
“SharePoint is a great development platform, but it needs
expensive customisation to make it work effectively”
...
Planning
Interact Intranet
• April 2011 Interact chosen
• Cheaper than getting SharePoint to
do what we wanted
• Internal ...
Planning
• Decided to not migrate existing
content
• Identify what we ACTUALLY need
• No Department Pages
• Card Sort with...
The Wall
News Articles
• Decentralised team of content
authors (Comms Champs)
• Content has ownership
• Keywords
• Recomme...
The Wall
Blogging
• Senior Management & Project Teams
• Raise profile of individuals
• Humanising effect
• Raise awareness...
The Wall
My Page
• Contact Details at a glance
• Facebook style collaboration
• Tag people & content
• Reduce reliance on ...
The Wall
Workflow & Forms
• Eliminate Paper Forms
• Save time and double handling data
• Reason to visit Intranet
• Workfl...
The Wall
Discussion Forums
• Easy to use
• Encourage debate
• Share Best Practice
• Practical work based discussions –
not...
The Wall
Wiki
• Share Best Practice
• Research Materials
• Sector Information
• ‘How To’ Guides
• Anyone can publish
The Wall
Redesign*
• Growing Organisation
• Consolidation of brands
• Promotion of Values
• Maintain Staff Engagement
• Re...
The Wall
Some Stats
• Over 80% readership
• 3.19 pages on average per visit
• 249 likes
• 18 new blogs entries
• 75 blog comments
•...
Future Plans
• Mobile working
• Integration with HR Systems
• Encourage further
collaboration
• Upgrade?
Live Tour of The Wall
The Wall - An Interact Intranet
The Wall - An Interact Intranet
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The Wall - An Interact Intranet

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Christoper Peters-Bond's presentation for 'The Secrets of Housing Intranet Success' seminar in London, August 2013 - an Interact event.

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  • SharePoint was a place where people stored stuff. We wanted an intranet where people could do stuff.
  • The Wall - An Interact Intranet

    1. 1. The Wall Secrets of Housing Intranet Success
    2. 2. About Me Chris Peters-Bond Internal Communications Officer Grŵp Gwalia Cyf
    3. 3. About Gwalia Established in 1973, Gwalia today is the largest Housing Association in Wales Across Wales Gwalia has: - Around 5500 houses and flats for social rent - Over 4000 student homes for rent - Over 150 Care & Support projects providing around 1200 units of support
    4. 4. About Gwalia Gwalia employs around 1500 staff 260 staff are based in the Swansea Head Office. Around 100 other locations
    5. 5. About Gwalia Gwalia is geographically diverse & has a wide service offering - Social Housing for rent - Affordable homes for sale - Student Housing - Supported Housing - Social Care - Floating Support - Home Care - Residential, Extra Care & Nursing Care Homes Operating in 16 of the 22 local authorities in Wales Gwalia provides:
    6. 6. SharePoint “SharePoint is a great development platform, but it needs expensive customisation to make it work effectively” • IT driven project & ‘Out of the Box’ implementation • Homepage news? Email John in IT! • Lots of versions of the same documents • Lack of governance & ownership • Ineffective search & difficult to use • Disengaged users – Trust in Intranet lost • Silo working
    7. 7. Planning Interact Intranet • April 2011 Interact chosen • Cheaper than getting SharePoint to do what we wanted • Internal Communications Officer recruited • 12 weeks to deliver • Engage staff • Encourage a more open and transparent working environment
    8. 8. Planning • Decided to not migrate existing content • Identify what we ACTUALLY need • No Department Pages • Card Sort with users to determine structure • Blog the project • Competition to name intranet
    9. 9. The Wall News Articles • Decentralised team of content authors (Comms Champs) • Content has ownership • Keywords • Recommended content • Two way conversation • Comment, Like and Share • Mandatory Reads • Targeted Information
    10. 10. The Wall Blogging • Senior Management & Project Teams • Raise profile of individuals • Humanising effect • Raise awareness & understanding of projects • Two way conversation • Comment, Like and Share • Less formal than a briefing In 2011 there was 1 blogger*. In 2013 there are 33…
    11. 11. The Wall My Page • Contact Details at a glance • Facebook style collaboration • Tag people & content • Reduce reliance on email • Activity timeline • Gamification • Share Skills & Interests
    12. 12. The Wall Workflow & Forms • Eliminate Paper Forms • Save time and double handling data • Reason to visit Intranet • Workflow • Reporting
    13. 13. The Wall Discussion Forums • Easy to use • Encourage debate • Share Best Practice • Practical work based discussions – not just Classified Ads! • Reinforces open and transparent working
    14. 14. The Wall Wiki • Share Best Practice • Research Materials • Sector Information • ‘How To’ Guides • Anyone can publish
    15. 15. The Wall Redesign* • Growing Organisation • Consolidation of brands • Promotion of Values • Maintain Staff Engagement • Revamp homepage • Utilise Intranet Best Practice * Laurence Llewellyn-Bowen was not involved with the redesign although we did pretend to be a bit like him when choosing wallpaper
    16. 16. The Wall
    17. 17. Some Stats • Over 80% readership • 3.19 pages on average per visit • 249 likes • 18 new blogs entries • 75 blog comments • 12 new discussion threads • ‘Policies’ most popular content area • ‘News’ 2nd most popular content area July 2013
    18. 18. Future Plans • Mobile working • Integration with HR Systems • Encourage further collaboration • Upgrade?
    19. 19. Live Tour of The Wall

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