The Wall - An Interact Intranet
 

The Wall - An Interact Intranet

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Christoper Peters-Bond's presentation for 'The Secrets of Housing Intranet Success' seminar in London, August 2013 - an Interact event.

Christoper Peters-Bond's presentation for 'The Secrets of Housing Intranet Success' seminar in London, August 2013 - an Interact event.

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  • SharePoint was a place where people stored stuff. We wanted an intranet where people could do stuff.

The Wall - An Interact Intranet The Wall - An Interact Intranet Presentation Transcript

  • The Wall Secrets of Housing Intranet Success
  • About Me Chris Peters-Bond Internal Communications Officer Grŵp Gwalia Cyf
  • About Gwalia Established in 1973, Gwalia today is the largest Housing Association in Wales Across Wales Gwalia has: - Around 5500 houses and flats for social rent - Over 4000 student homes for rent - Over 150 Care & Support projects providing around 1200 units of support
  • About Gwalia Gwalia employs around 1500 staff 260 staff are based in the Swansea Head Office. Around 100 other locations
  • About Gwalia Gwalia is geographically diverse & has a wide service offering - Social Housing for rent - Affordable homes for sale - Student Housing - Supported Housing - Social Care - Floating Support - Home Care - Residential, Extra Care & Nursing Care Homes Operating in 16 of the 22 local authorities in Wales Gwalia provides:
  • SharePoint “SharePoint is a great development platform, but it needs expensive customisation to make it work effectively” • IT driven project & ‘Out of the Box’ implementation • Homepage news? Email John in IT! • Lots of versions of the same documents • Lack of governance & ownership • Ineffective search & difficult to use • Disengaged users – Trust in Intranet lost • Silo working
  • Planning Interact Intranet • April 2011 Interact chosen • Cheaper than getting SharePoint to do what we wanted • Internal Communications Officer recruited • 12 weeks to deliver • Engage staff • Encourage a more open and transparent working environment
  • Planning • Decided to not migrate existing content • Identify what we ACTUALLY need • No Department Pages • Card Sort with users to determine structure • Blog the project • Competition to name intranet
  • The Wall News Articles • Decentralised team of content authors (Comms Champs) • Content has ownership • Keywords • Recommended content • Two way conversation • Comment, Like and Share • Mandatory Reads • Targeted Information
  • The Wall Blogging • Senior Management & Project Teams • Raise profile of individuals • Humanising effect • Raise awareness & understanding of projects • Two way conversation • Comment, Like and Share • Less formal than a briefing In 2011 there was 1 blogger*. In 2013 there are 33…
  • The Wall My Page • Contact Details at a glance • Facebook style collaboration • Tag people & content • Reduce reliance on email • Activity timeline • Gamification • Share Skills & Interests
  • The Wall Workflow & Forms • Eliminate Paper Forms • Save time and double handling data • Reason to visit Intranet • Workflow • Reporting
  • The Wall Discussion Forums • Easy to use • Encourage debate • Share Best Practice • Practical work based discussions – not just Classified Ads! • Reinforces open and transparent working
  • The Wall Wiki • Share Best Practice • Research Materials • Sector Information • ‘How To’ Guides • Anyone can publish
  • The Wall Redesign* • Growing Organisation • Consolidation of brands • Promotion of Values • Maintain Staff Engagement • Revamp homepage • Utilise Intranet Best Practice * Laurence Llewellyn-Bowen was not involved with the redesign although we did pretend to be a bit like him when choosing wallpaper
  • The Wall
  • Some Stats • Over 80% readership • 3.19 pages on average per visit • 249 likes • 18 new blogs entries • 75 blog comments • 12 new discussion threads • ‘Policies’ most popular content area • ‘News’ 2nd most popular content area July 2013
  • Future Plans • Mobile working • Integration with HR Systems • Encourage further collaboration • Upgrade?
  • Live Tour of The Wall