• Share
  • Email
  • Embed
  • Like
  • Save
  • Private Content
Crossing the Divide: Intranets for Remote, Mobile and Home Workers
 

Crossing the Divide: Intranets for Remote, Mobile and Home Workers

on

  • 676 views

Nigel Williams, Community Manager and Matt McCourty, Enterprise Sales Director from Interact, explore the various types of remote workers and their unique challenges and present some invaluable advice ...

Nigel Williams, Community Manager and Matt McCourty, Enterprise Sales Director from Interact, explore the various types of remote workers and their unique challenges and present some invaluable advice regarding how to successfully engage these different types of workers using your intranet.

Statistics

Views

Total Views
676
Views on SlideShare
629
Embed Views
47

Actions

Likes
2
Downloads
3
Comments
0

3 Embeds 47

http://localhost 43
http://www.interact-intranet.com 2
http://iv4productionsr 2

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment

    Crossing the Divide: Intranets for Remote, Mobile and Home Workers Crossing the Divide: Intranets for Remote, Mobile and Home Workers Presentation Transcript

    • Welcome to the webinar:Crossing the DivideIntranets for Remote, Mobile and Homeworkerswith: Nigel Williams Matt McCourty Community Manager Enterprise Sales Director @footshort82 @mmccourty @intranetexperts #iRemoteWork
    • Crossing the DivideHow to ask questions... Please ask questions using the Questions Interface in your GoToWebinar toolbar. @intranetexperts #iRemoteWork
    • Crossing the DivideHow to ask questions... Ask questions on Twitter: #iRemoteWork Follow us: @intranetexperts @intranetexperts #iRemoteWork
    • @intranetexperts#iRemoteWork
    • @intranetexperts#iRemoteWork
    • The “Modern” Remote Workforce15% of the EU workforce described as “mobile workers” (>10 hrs) [IIC] 38% of Enterprise Senior Executives have been issued with a tablet Of IT Managers have seen personal 57% devices used at work, regardless of policy @intranetexperts #iRemoteWork
    • The “Traditional” RemoteWorkforce @intranetexperts #iRemoteWork
    • Working from Home 17% Regularly work from home [IPSOS] of companies seeing 71% increase in home working [BPM Forum] @intranetexperts #iRemoteWork
    • What’s the problem? • Hard to locate people and expertise • Hard to find answers to questions • Low profile in organisation/weak social network • Less visibility of internal marketing and promotions • Perception gaps flourish • May feel intranet is irrelevant to them “I don’t know why we’re here, this isn’t for us” - Thrive Homes Housing Association maintenance workers at an intranet workshop @intranetexperts #iRemoteWork
    • Cuts both ways ? Subject Matter Expert @intranetexperts #iRemoteWork
    • Solutions Engagement & Culture Design Technical @intranetexperts #iRemoteWork
    • Understand the profile of your audience @intranetexperts #iRemoteWork
    • Type 1 – Mobile Executive• Office based but mobile• Often work from home as well• Notebooks, Smartphones, Tablets• Increased BYOD @intranetexperts #iRemoteWork
    • Type 2 – Head Office Staff• Majority of time working at desktop computer• Work at HQ or major office• Typical Intranet Users @intranetexperts #iRemoteWork
    • Type 3 – Remote Office Staff• Majority of time working at desktop computer• Work at home, or from a small satellite office• Typical Intranet Users aside from location• “Them and Us” / Not included• Out of sight, out of mind @intranetexperts #iRemoteWork
    • Type 4 – Mobile Workforce• Work from wherever they are• Connect to network via GPRS/3G/WiFi• PDA/Toughbook• Task-driven intranet usage @intranetexperts #iRemoteWork
    • Type 5 – Disconnected Staff• Working day does not involve a computer• May have to access intranet via shared computer or from home• Very atypical intranet users @intranetexperts #iRemoteWork
    • The Five Worker Profiles Type 1 – Mobile Executives Type 2 – Head Office Staff Type 3 – Remote Office Staff Type 4 – Mobile Workforce Type 5 – Disconnected Staff @intranetexperts #iRemoteWork
    • @intranetexperts#iRemoteWork
    • @intranetexperts#iRemoteWork
    • @intranetexperts#iRemoteWork
    • Using the findingsHigh in Type 1 Focus on external availability and cross-platform, cross-browserHigh in Type 3 and/or Type 4 Educate authors in streamlining contentHigh in Type 5 Create access points for staff Build value proposition – “what’s in it for me?” @intranetexperts #iRemoteWork
    • Driving EngagementIdentify key influencerswho can convert peopleto using your IntranetMight not be the linemanager! @intranetexperts #iRemoteWork
    • Communities of InterestCreate team spaces tofoster closer working andbetter collaboration @intranetexperts #iRemoteWork
    • Republic – Brain Candy @intranetexperts #iRemoteWork
    • @intranetexperts#iRemoteWork
    • @intranetexperts#iRemoteWork
    • Answering QuestionsResponses within hours ratherthan weeksWider variety of inputs andfeedbackStaff feel more informed &important @intranetexperts #iRemoteWork
    • Direct ConversationsAllow customer facing staff to add knowledge to theintranetAccount Manager is alerted and can join the conversationor take action @intranetexperts #iRemoteWork
    • DesignDesign your intranet to be optimised for speed if you knowyou have lots of people on slow connection (Types 1,3,4)Consider a low-bandwidth stylesheet• User preference - toggle on/off• Delivered by default to unknown IP’s @intranetexperts #iRemoteWork
    • @intranetexperts#iRemoteWork
    • Optimized for speed @intranetexperts #iRemoteWork
    • @intranetexperts#iRemoteWork
    • @intranetexperts#iRemoteWork
    • Mobile DevicesVery task-centricDesign for search, notfor browsing @intranetexperts #iRemoteWork
    • @intranetexperts#iRemoteWork
    • Content DesignDesign also encompasseshow content is presentedto those with poorconnectivity @intranetexperts #iRemoteWork
    • @intranetexperts#iRemoteWork
    • Technical Considerations Virtual Private Network Direct Access Mobile Access @intranetexperts #iRemoteWork
    • VPN Access @intranetexperts #iRemoteWork
    • Direct Access @intranetexperts #iRemoteWork
    • Mobile Access @intranetexperts #iRemoteWork
    • 5 Tips to Take Away• Profile your audience – one size does not fit all• Engage with key influencers and get them to cascade intranet enthusiasm• Design homepages to suit user needs• Consider specialist stylesheets for certain groups• Think ‘Smash and Grab’ @intranetexperts #iRemoteWork
    • We didn’t have time toconsider…• Type 5 Unionised workers – what can you ask them to do?• Multiple countries, languages, timezones• Impact of LTE/4G networks @intranetexperts #iRemoteWork
    • @intranetexperts#iRemoteWork
    • Question Time @intranetexperts #iRemoteWork
    • www.interact-intranet.com @intranetexperts #iRemoteWork