Texas Women's University [infographic]

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The infographic outlines the success Texas Women's University has had deploying an IntelliResponse Virtual Agent.

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Texas Women's University [infographic]

  1. 1. IntelliResponse Success Story: The Power of “Instant Answers” for Higher Education TWU is the largest university primarily for women in the United States A Changing Landscape 1. Increasing student customer base with online classes 2. Increasing faculty/staff customer base for TWU specific applications and technology services. 3. Increasing need for “first contact” resolution Estimated annual cost savings of $97,074 in diverted phone inquiries SPONSORED BY: 46,200 QUESTIONS answered each month Because the staff no longer spends so much of their time answering routine calls, they can now have higher quality conversations that are more consultative in nature www.IntelliResponse.com

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