Pennsylvania State University [infographic]

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The infographic answers the question 'why web self-service?' and uses Pennsylvania State University as an example.

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Pennsylvania State University [infographic]

  1. 1. IntelliResponse Success Story: Approximately 16,000 fulltime faculty and staff at 24 campus locations 81,000 STUDENTS Why web self-service? The right answer to the right question at the right time Faster more efficient service to employees and students Estimated annual cost savings of $97,074 in diverted phone inquiries High employee satisfaction rating SPONSORED BY: Reduce phone and email volume Optimize use of support staff Many users now prefer online/interactive solutions ANSWERING 46,200 QUESTIONS on average each month www.IntelliResponse.com

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