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New Brunswick Power [infographic]

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The infographic outlines IntelliResponse's success at meeting New Brunswick Power's goals: providing more self-service options, consistent information across all channels, reduce the number of …

The infographic outlines IntelliResponse's success at meeting New Brunswick Power's goals: providing more self-service options, consistent information across all channels, reduce the number of interactions on the higher cost channels and evolve the CSR role.

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  • 1. IntelliResponse Success Story: NB Power is a Crown corporation serving over 370,000 customers NB Power’s Goals Provide more self-serve options 90% Consistent information across all channels Reduce the number of interactions on the higher cost channels Evolve the CSR Role Correct Answer Estimate 15,712 QUESTIONS Even with 38% increase in web usage, NB power has been able to reduce the number of customer service reps by 20 agents answered in the first 5 months 2011 E-Source WebsiteWinner SPONSORED BY: www.IntelliResponse.com