Lane Community College [infographic]

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The infographic outlines the success Lane Community College has had with an IntelliResponse Virtual Agent.

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Lane Community College [infographic]

  1. 1. IntelliResponse Success Story: Web Self-Service in Times of Budget Uncertainty Why Web Self-Service? Open Admission Students needed that have different needs after-hour support Increased Enrollment and reduced staff Lane was already leading with web-based self-service, but a piece was missing Ask Lane has answered over 500,000 QUESTIONS With diverse students Before IntelliResponse 100’s of Direct Contacts per day with College Staff IMPLEMENTATION Lane Team Formed Scope defined and Initial list of questions Question variations identified Responses Written and Focus Groups Look and Feel/placement on site defined LAUNCH All department email is channeled through Ask Lane Follow up training/suppot AskLane is used internally, helping staff help students COST EFFECTIVE & LOW MAINTENANCE SPONSORED BY: www.IntelliResponse.com

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