Your SlideShare is downloading. ×
Kobo [infographic]
Upcoming SlideShare
Loading in...5
×

Thanks for flagging this SlideShare!

Oops! An error has occurred.

×
Saving this for later? Get the SlideShare app to save on your phone or tablet. Read anywhere, anytime – even offline.
Text the download link to your phone
Standard text messaging rates apply

Kobo [infographic]

68

Published on

An infographic outlining the Kobo's challenge: to deliver the one right answer to customer questions.

An infographic outlining the Kobo's challenge: to deliver the one right answer to customer questions.

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total Views
68
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

Report content
Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
No notes for slide

Transcript

  • 1. IntelliResponse Success Story: One of the fastest growing ereader companies with more than 2.5 million books, newspapers, and magazines THE CHALLENGE: Deliver the One Right Answer to customer questions 700% Increase in Web Traffic ONLY 4% INCREASE in call volume On-device technology THE SOLUTION: The Virtual Agents for the Enterprise meets Kobo’s criteria for delivering enhanced web self-service OVER 90% of IntelliResponse users didn’t need to escalate to the contact centre for mobile customers SPONSORED BY: www.IntelliResponse.com

×