Kobo [infographic]

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An infographic outlining the Kobo's challenge: to deliver the one right answer to customer questions.

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Kobo [infographic]

  1. 1. IntelliResponse Success Story: One of the fastest growing ereader companies with more than 2.5 million books, newspapers, and magazines THE CHALLENGE: Deliver the One Right Answer to customer questions 700% Increase in Web Traffic ONLY 4% INCREASE in call volume On-device technology THE SOLUTION: The Virtual Agents for the Enterprise meets Kobo’s criteria for delivering enhanced web self-service OVER 90% of IntelliResponse users didn’t need to escalate to the contact centre for mobile customers SPONSORED BY: www.IntelliResponse.com

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