SlideShare a Scribd company logo
1 of 1
Download to read offline
IntelliResponse Success Story:
Budget Truck Rental

Budget Truck Rental, a leader in the U.S. consumer and commercial
markets, uses IntelliResponse as a web self-service tool to provide
instant answers to customer questions.

ROI

28%
reduction in

telephone

achieved inquiries
within 2 months

24

HOUR

Cost savings and

SERVICE

online revenue gains of

$875,000
in the first 7 months of operation

35% Increase in online bookings
Instantly handles

98.5%
of all online questions

74% reduction in email
SPONSORED BY:

volume

www.IntelliResponse.com

More Related Content

Viewers also liked

White Paper: Virtual Assistant Technology And The Contact Center
White Paper: Virtual Assistant Technology And The Contact CenterWhite Paper: Virtual Assistant Technology And The Contact Center
White Paper: Virtual Assistant Technology And The Contact CenterIntelliResponse Systems Inc.
 
Web Self-Service in Times of Budget Uncertainty: A Case Study with Lane Commu...
Web Self-Service in Times of Budget Uncertainty: A Case Study with Lane Commu...Web Self-Service in Times of Budget Uncertainty: A Case Study with Lane Commu...
Web Self-Service in Times of Budget Uncertainty: A Case Study with Lane Commu...IntelliResponse Systems Inc.
 
Fight the Paradox of Growth: Virtual Assistant Technology & the Contact Center
Fight the Paradox of Growth: Virtual Assistant Technology & the Contact Center Fight the Paradox of Growth: Virtual Assistant Technology & the Contact Center
Fight the Paradox of Growth: Virtual Assistant Technology & the Contact Center IntelliResponse Systems Inc.
 
6 Reasons Why Web Self-Service Makes a Leaner, More Responsive Institution
6 Reasons Why Web Self-Service Makes a Leaner, More Responsive Institution6 Reasons Why Web Self-Service Makes a Leaner, More Responsive Institution
6 Reasons Why Web Self-Service Makes a Leaner, More Responsive InstitutionIntelliResponse Systems Inc.
 

Viewers also liked (6)

White Paper: Virtual Assistant Technology And The Contact Center
White Paper: Virtual Assistant Technology And The Contact CenterWhite Paper: Virtual Assistant Technology And The Contact Center
White Paper: Virtual Assistant Technology And The Contact Center
 
Web Self-Service in Times of Budget Uncertainty: A Case Study with Lane Commu...
Web Self-Service in Times of Budget Uncertainty: A Case Study with Lane Commu...Web Self-Service in Times of Budget Uncertainty: A Case Study with Lane Commu...
Web Self-Service in Times of Budget Uncertainty: A Case Study with Lane Commu...
 
Fight the Paradox of Growth: Virtual Assistant Technology & the Contact Center
Fight the Paradox of Growth: Virtual Assistant Technology & the Contact Center Fight the Paradox of Growth: Virtual Assistant Technology & the Contact Center
Fight the Paradox of Growth: Virtual Assistant Technology & the Contact Center
 
Foothill College [infographic]
Foothill College [infographic]Foothill College [infographic]
Foothill College [infographic]
 
The Rise of the Virtual Agent
The Rise of the Virtual AgentThe Rise of the Virtual Agent
The Rise of the Virtual Agent
 
6 Reasons Why Web Self-Service Makes a Leaner, More Responsive Institution
6 Reasons Why Web Self-Service Makes a Leaner, More Responsive Institution6 Reasons Why Web Self-Service Makes a Leaner, More Responsive Institution
6 Reasons Why Web Self-Service Makes a Leaner, More Responsive Institution
 

More from IntelliResponse Systems Inc.

Customer Uprising! 8 Signs You're Headed For A Customer Rebellion
Customer Uprising! 8 Signs You're Headed For A Customer RebellionCustomer Uprising! 8 Signs You're Headed For A Customer Rebellion
Customer Uprising! 8 Signs You're Headed For A Customer RebellionIntelliResponse Systems Inc.
 
Higher Education: Is Web Self-Service Right for You
Higher Education: Is Web Self-Service Right for YouHigher Education: Is Web Self-Service Right for You
Higher Education: Is Web Self-Service Right for YouIntelliResponse Systems Inc.
 
The Case for Multi-Channel Self-Service - Webinar with CIBC Bank
The Case for Multi-Channel Self-Service - Webinar with CIBC BankThe Case for Multi-Channel Self-Service - Webinar with CIBC Bank
The Case for Multi-Channel Self-Service - Webinar with CIBC BankIntelliResponse Systems Inc.
 
Customer Experience Mega Trends For Financial Services
Customer Experience Mega Trends For Financial ServicesCustomer Experience Mega Trends For Financial Services
Customer Experience Mega Trends For Financial ServicesIntelliResponse Systems Inc.
 
White Paper: Customer Experience And Web Self Service For The Insurance Indus...
White Paper: Customer Experience And Web Self Service For The Insurance Indus...White Paper: Customer Experience And Web Self Service For The Insurance Indus...
White Paper: Customer Experience And Web Self Service For The Insurance Indus...IntelliResponse Systems Inc.
 

More from IntelliResponse Systems Inc. (12)

Customer Uprising! 8 Signs You're Headed For A Customer Rebellion
Customer Uprising! 8 Signs You're Headed For A Customer RebellionCustomer Uprising! 8 Signs You're Headed For A Customer Rebellion
Customer Uprising! 8 Signs You're Headed For A Customer Rebellion
 
Optus Customer Case Study Infographic
Optus Customer Case Study InfographicOptus Customer Case Study Infographic
Optus Customer Case Study Infographic
 
Texas Women's University [infographic]
Texas Women's University [infographic]Texas Women's University [infographic]
Texas Women's University [infographic]
 
Temple University [infographic]
Temple University [infographic]Temple University [infographic]
Temple University [infographic]
 
Athabasca University [infographic]
Athabasca University [infographic]Athabasca University [infographic]
Athabasca University [infographic]
 
University of Miami [infographic]
University of Miami [infographic]University of Miami [infographic]
University of Miami [infographic]
 
Front Range Community College [infographic]
Front Range Community College [infographic]Front Range Community College [infographic]
Front Range Community College [infographic]
 
Is Web Self-Service Right for Your Organization
Is Web Self-Service Right for Your OrganizationIs Web Self-Service Right for Your Organization
Is Web Self-Service Right for Your Organization
 
Higher Education: Is Web Self-Service Right for You
Higher Education: Is Web Self-Service Right for YouHigher Education: Is Web Self-Service Right for You
Higher Education: Is Web Self-Service Right for You
 
The Case for Multi-Channel Self-Service - Webinar with CIBC Bank
The Case for Multi-Channel Self-Service - Webinar with CIBC BankThe Case for Multi-Channel Self-Service - Webinar with CIBC Bank
The Case for Multi-Channel Self-Service - Webinar with CIBC Bank
 
Customer Experience Mega Trends For Financial Services
Customer Experience Mega Trends For Financial ServicesCustomer Experience Mega Trends For Financial Services
Customer Experience Mega Trends For Financial Services
 
White Paper: Customer Experience And Web Self Service For The Insurance Indus...
White Paper: Customer Experience And Web Self Service For The Insurance Indus...White Paper: Customer Experience And Web Self Service For The Insurance Indus...
White Paper: Customer Experience And Web Self Service For The Insurance Indus...
 

Budget Truck Rental [infographic]

  • 1. IntelliResponse Success Story: Budget Truck Rental Budget Truck Rental, a leader in the U.S. consumer and commercial markets, uses IntelliResponse as a web self-service tool to provide instant answers to customer questions. ROI 28% reduction in telephone achieved inquiries within 2 months 24 HOUR Cost savings and SERVICE online revenue gains of $875,000 in the first 7 months of operation 35% Increase in online bookings Instantly handles 98.5% of all online questions 74% reduction in email SPONSORED BY: volume www.IntelliResponse.com