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Budget customer service success story
Budget customer service success story
Budget customer service success story
Budget customer service success story
Budget customer service success story
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Budget customer service success story

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Online Self-Service Solution from IntelliResponse Helped Budget Truck Rental deliver exceptional customer experience by reducing customer effort

Online Self-Service Solution from IntelliResponse Helped Budget Truck Rental deliver exceptional customer experience by reducing customer effort

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  • 1. ©2012 IntelliResponse Systems Inc. All rights reserved
  • 2. Budget Truck Rental, a leader in the U.S. consumer andcommercial markets, uses IntelliResponse as a web self-service tool to provide instant answers to customer questions. THE CHALLENGE: Improve service, reduce costs and increase revenue ©2012 IntelliResponse Systems Inc. All rights reserved
  • 3. OBJECTIVES ©2012 IntelliResponse Systems Inc. All rights reserved
  • 4. THE SOLUTION: IntelliResponse Enterprise Virtual Agents28% THE RESULTS 74% reduction in email volume ROI achievedreduction in within 2 monthstelephone Cost savings and online revenue gains of 24inquiries $875,000 in the first 7 months of operation HOUR SERVICEInstantly handles98.5%of all online questions ©2012 IntelliResponse Systems Inc. All rights reserved
  • 5. About IntelliResponseIntelliResponse is the world’s leading provider of virtualagent technology solutions for the enterprise.Our Enterprise Virtual Agent (EVA) solutions give consumer-facing organizations the critical missing ingredient tocreating profitable online customer experiences; namely, a custom-branded virtual agent interface that engagescustomers in intelligent, profitable conversations. No other virtual agent software vendor can match IntelliResponse’s track record in terms of number of enterprise deployments, number of customer conversations, and breadth of industries served. To Learn More Visit http://www.intelliresponse.com ©2012 IntelliResponse Systems Inc. All rights reserved

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