This Sketchnote Guide has sketchnotes of all the talks presented at Adaptive Path's Service Experience Conference 2013.
The design of services, products and experiences that bridge channels and touchpoints is complex and fascinating. In these talks, experts in the field (Jamin Hegeman, Diane Magers, Dave Gray, Kerry Bodine, Peter Merholtz and more!) share their insights, learnings and leanings.
It's an awesome conference. You should go.