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Ocs 2007 R2 Overview Korean

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    Key message: persistent group chat provides the essential features required to organize cross-functional, ongoing discussions that persist over time. Unlike other forms of communications, group chat makes it easy for virtual teams to conduct ongoing real-time discussions that allow users to leave and re-enter the conversation efficiently and without succumbing to information overload.

    Description of the featureCommunicator Web Access is a browser based client used to access instant messaging, audio and desktop sharing capabilities of Office Communications Server 2007 R2.  Differentiation from past OCS 2007 and/or competitorsNew in OCS 2007 R2 in CWA – Support for Distribution groupsMulti-party desktop sharing.  Windows based PC can share.  Users on other operating systems can view.  Zero download required for viewing desktop sharingExternal users can join a desktop sharing session through CWA interfaceAdd audio to an existing conversation by having OCS dial out to a preferred deviceCustomizable menu optionsWho it benefits and howNew capability for end users who can now access OCS capabilities from a shared or locked down machine or machine using another operating system (cross platform support).How they get the featureCWA client requires deployment of CWA server.  The available features will depend on the underlying CAL.

    Description of the feature(Cross platform desktop sharing allows users to start sharing their desktops from either Office Communicator or Communicator Web Access. Note: non-IE browsers will operate as view-only participants.)Differentiation from past OCS 2007 and/or competitors(This functionality is similar to that provided via Netmeeting integration in Live Communications Server 2005. Our current solution is, however, more integrated and based on the RDP protocol to enable fast rendering.)Who it benefits and how(End users: simple 1-click method of sharing their desktopsITPros: easily take control of a user’s desktop to help them solve computer problems)How they get the feature(std cal for viewing, ent cal for sharing, no partner dependencies)

    Audio improvements §  AGC: Improvements to Voice Activity Detector, increased robustness to typing noise§  Echo: improved AEC (improved power to eliminate echoes, improved robustness against bad devices)o   Greater interoperability§  Implementation of Comfort Noise packet (CNP) according to RFC 3389 . The CNP does two things: tells the receiver when to switch to comfort noise generation (CNG) and gives the receiver an accurate measure of the background noise at the sender side. With OCS 2007 (Wave 12), the media stack did not have this, and at times would generate CN at too low a level. Overall the CNP is intended to address 4 audio complaints:·         Hearing a ‘wooshing’ sound after someone speaks·         Hearing a hissing/static sound during silence periods of a call·         Hearing nothing during silence and thinks a call is disconnected·         Hearing weird distortions after someone speaks or after promptso   Latency improvements§  Support for early media §  Achieves  < 150ms E2E latencyo   Video improvements§  Supports VGA (640x480) and HD (1280x720) @ up to 25 frames/sec  in P2P calls§  Video settings under control of UC Admin thru in-band provisioningo   Quality & Diagnostics§  Device-level enhancements to HW & SW.§  QoE Server includes Video, Gateway leg of the Mediation Server§  Ability to stitch different call legs and consolidate it to a single report§  In-call diagnostics to report on network impairments, network bandwidth limitations and bad devices§  Enhancements to reports to the QoE Monitoring Server§  Tools1.       OCS Media Traffic Analyzer Tool2.       PC4UC Health Check Tool3.       In-Call diagnostics extended일반적인 SIP 통화 시나리오 상에서 두 가지 문제가 발생하게 됩니다. Remote Ringback180 Ringing 메세지를 전달받은 엘리스의 전화기는 자체적으로 Ringback tone을 발생시킵니다. 그러나, 현실에서는 컬러링이나Remote 링백톤을 들을 수 있어야 하니다.  Media Clipping 보통 사람들은 수화기를 들면서 \"여보세요\"라고 말합니다. 위의 시나리오는 200 OK를 보내고 ACK를 받을 때까지의 이야기는 전달될수 없게 됩니다. 일반적으로 SIP Signaling은 몇개의 Proxy를 거쳐서 전달되지만, RTP는 전화기간에 바로 전달이 됩니다. 따라서 Media Clipping이 발생할 수 밖에 없어 밥의 \"여보세요\"가 엘리스에게는 \"세요\"라고 들릴 것입니다. 이러한 문제점은 SDP의 일반적인 Offer / Answer 절차 이전에 Media가 전송되어져야 한다는 것을 의미합니다. 즉, Early Media는 정규 Offer / Answer 절차 이전에 전송되는 RTP를 가리킵니다. 그렇다면, Early Media의 발생시점은 Invite의 생성에서 부터 ACK 신호까지입니다. ACK 이후에는 정상적인 Media가 전송됩니다.

    Description of the featureLCS Public Instant Messaging (IM) Connectivity provides organizations with the capability to connect their existing base of OfficeCommunications Server-enabled users to the top public IM service providers (MSN, AOL, and Yahoo!).Differentiation from past OCS 2007 and/or competitorsPIC was introduced in LCS SP1 release and continues to be called LCS PIC. Provides IM/P connectivity to MSN/Windows Live, AOL & Yahoo!Who it benefits and howPIC provides the following benefits – IM/P connectivity to leading public IM providers providing the ability More secure and controlled connections (IT can control without end users needing to download other applications on their desktop) - End users can talk to customers, partners, friends and familyHow they get the featurePIC requires a per user subscription license (over OCS Std CAL) and is available in the Enterprise, Select and Open Value Volume licensing programmes.

    Office Communications Server 2007 R2 provides the tools and capabilities you need to rapidly add software-powered VoIP and other Unified Communications capabilities to your environment. These capabilities are delivered on a familiar, software based infrastructure without the need for an expensive ‘forklift’ upgrade of your PBX and network infrastructure and use familiar management and monitoring tools.Reduce the costs of managing your communications infrastructureOffice Communications Server 2007 R2 reduces the cost of your conferencing solutions.Administrators can deploy an on-premise solution for audio, video and web conferencing that allows users to participate in the conference over a VoIP connection as well as over an audio bridgeDeploy on premise or leverage hosted web conferencing depending upon your needsAdministrators can plug their current on-premise communication solution directly into SIP trunks from an IP-PBX or the telephone company without additional hardware. Ensure Enterprise Class Compliance and Security for All Your CommunicationsOffice Communications Server 2007 R2 helps simplify compliance with internal and regulatory controls by allowing you to manage all forms of communications Provides a platform for supporting archiving and retention policies that can be set in partner compliance solutions, allowing you to adapt to rapidly changing communications requirements and regulationsHTTPS external access , certificate encrypted SIP and media encryption for more secure communications from all endpoints across managed and unmanaged networksBuilt-in archiving for IM textMeeting content archival for Web conferencesCall detail records stored for VoIP communicationsAbility to restrict user functions, link and document exchange, and external access according to corporate policyBuilt-in filtering and SPIM controlCommunications can be federated with other organizations using Office Communications Server and public services   Provide Professional Grade Reliability and ScaleOffice Communications Server 2007 R2 allows you to implement software-powered VoIP, Presence, IM, and Web/audio/video conferencing on a platform built for professional useBuilt on a platform with proven scale for enterprise communications on the PCProvides IT control over failover, redundancy, and scalability across your organizationAdaptive audio and video codecs (RTAudio, RTVideo) enable a superior quality of experience on LANs, WANs, and the Internet without requiring complete network overhauls Centralize Provisioning and Simplify ManagementOffice Communications Server 2007 enables more efficient deployment of innovative communications technologiesIT administrators can define configuration settings centrally for new clients (i.e., PC/IM clients, web clients, mobile phone IM clients, and hardware clients) that are automatically applied on first sign-on without user intervention. Enables provisioning of Presence, software-powered VoIP, audio, video and web conferencing, and IM from a single infrastructureBusiness groups can configure informal routing rules to send incoming calls to delegates and team members, with minimal involvement from IT, and IT can use templates to easily setup automatic call routing applications to let a caller reach the right person based on pre-determined rules and presence information managed and monitored with familiar IT tools like MMC and MOMFeatures can be added together or individual based on the needs and preferences of your users and organizationIT administrators can provide a user with a single number such that a caller trying to reach someone only needs to know this one number which automatically rings all the user’s devices (e.g. PC, Mobile phone and IP phone). Calls made to/from a user’s “single-number” are subject to the same organizational dialing policies, routing rules and call monitoring regardless of the actual device being used (mobile phone, OC, legacy phone etc.). Deliver VoIP, Conferencing, and IM Infrastructure on The Active Directory service Office Communications Server 2007 R2 is built on The Active Directory service, leveraging a single directory for communications managementMinimizes deployment and management costs by consolidating directory managementBuilt on a common Microsoft Windows infrastructure to leverage your organization’s existing investments and skillsFamiliar user interfaces and administration promote faster user adoption and IT rollout of new capabilitiesProvides a foundation for your organization’s communication strategy that integrates with your collaboration and productivity tool investmentsProvision Devices That Best Meet Your and Your Users’ NeedsWith Office Communications Server 2007 R2, you can provision your users with devices that meet their functionality and your price requirementsNo need to provide everyone with a standard desk phone – you can provision heavy computer users with headsets, mobile users with earpieces, and other users with devices tailored to their work styleSupport for devices from multiple vendors and at a range of price points gives you choice and flexibility in meeting your price requirementsDevices that bear the Optimized For Microsoft Office Communicator logo are plug-and-play and certified as compatible with Office Communicator 2007 R2, so you can provision devices for your users with the peace of mind that comes from knowing they will work well

    You should usually have this discussion on the title slide. Talk about why the customer is speaking with you about UC, ask why they are interested in it and the challenges they are trying to face. Almost always the challenges will fall into the 4 buckets on this slide. It makes for a nice transition into the presentation and ensures that you have a discussion around the customer’s specific challenges vs. just telling them what you think their challenges are. When discussing the 4 areas of challenges on the slide, cover the following:Communications OverloadThis is primarily an end user challenge. Highlight that while more communications modes have become the norm (from phone, to phone + email, to phone + email + conferencing, to phone + email + conferencing + IM), end users are struggling with which communications modes to use and how to control how and when they are reached. So it is a combination of controlling how they communicate out and how people communicate with them. Also, as we have moved to an “always connected” work life balance in many areas, being able to shut off communication in down time or just to focus on something is critical. Distractions consume as much as 28% of the average U.S. worker’s day, costing $650 billion per year (Business Week, May We Have Your Attention, Please?, June 2008, Maggie Jackson) and while some of these are people looking on the web, ala Facebook, much of it stems from communications distractions due to people not know when they should interrupt someone or not. Clearly users need a way to control all these tools and a streamlined experience.Distributed teams, partners, and customersAt the same time that communications tools proliferate and controlling communications is becoming more difficult, most employees are seeing increased needs to work with distributed team members, partners, and customers. Whether it is someone across the hall or across an ocean, people need to connect and share information to succeed in the workplace. Sharing information and working together top many CIO concerns. This trend will only continue as organizations become more global, people take advantage of flexible work times and telecommuting, and customers and partners increase their expectations on how closely they work with companies.Security and complianceThe other issue we are hearing is that there is an increasing risk in insecure communications and that the need for more transparency is driving increased compliance needs. While communications modes proliferate, so do the attack vectors that people wishing to cause harm. And the cost of securing disparate systems is extremely expensive. Across communications modes we need to move to a more uniform security model that doesn’t incur so much cost. The same is true with compliance. As companies struggle to manage communications within their new and evolving compliance policies, they are also seeing increased complexity and cost.High cost of communicationsThe increased modes of communications, increased requirements people have in working together, and the increased need to manage secure and compliant communications in a world of increasing transparency are leading to increased costs for companies. In many cases the costs of not communicating are far higher than the costs of communication, so people end up paying the price. But the many different tools and the disparate networks bring in cost not just from the solution acquisition costs, but also the costs of managing and maintaining the solutions. Not to mention the costs that end users incur trying to use the solutions and playing communications tag over phone, email, and IM. Our studies show that the cost of managing communications solutions far outweighs every other cost element, so streamlining that experience on the backend is critical.These challenges, and the opportunity to help solve them, is what drives our investment in Unified Communications.

    Description of the feature (Dial-in conferencing allows users to join an audio conference either via PSTN or voIP.)Differentiation from past OCS 2007 and/or competitors (Dial-in conferencing is a complete new feature in Office Communications Server 2007 R2. Please do no confuse this with dial-out conferencing available in Office Communications Server 2007.Compared to audio conferencing providers (ACPs): an on-premise solution provides cost savings as well as better control as the organization manages the solution themselves. Authentication happens against the organization’s Active Directory which may be viewed as more secure than the roles model utilized by ACPs.Compared to PBXs: Dial-in conferencing provides a seamless escalation process between audio conferencing and other communications modalities such as desktop sharing and video conferencing. Office Communications Server also improves the user experience by providing the Office Communicator interface for call management as opposed to asking end users to memorize DTMF codes.)Who it benefits and how(End users – time savings: 1-click join, only authenticate as much as you need (i.e. joining via Tanjay only requires the meeting ID)ITPros – money savings)How they get the feature (Dial-in conferencing is part of the ent cal, but users DO NOT have to be voice enabled to be able to use this functionality. There are no partner dependencies other than the connect to PSTN (via gateway or PBX).)

    Single Number Reach - means that employees use a single telephone number on their business card. With single number reach, desk phone/PC and mobile phone will ring when an incoming call arrives. Outbound calling also gives the same caller identity regardless of whether the person uses a desk phone or a mobile phone. Call forward setting can be done directly from the mobile device (available only one the Windows Mobile client). This scenario was the highest ranking mobile UC scenario among 1,173 mobile users (source: Windows Mobile research)Employee value: 1.Improve responsiveness and overall productivity. 2. Provide a way to set up boundaries between personal and work life. Example: sales person doesn’t need to give his personal cell number to customers that might call him when he is out on vacation.Employer value:When an employee leaves, taking his mobile phone with him, customers will continue to call the enterprise single number that was given to them. Thus, the enterprise relationship with customers is preserved and maintained, even if a key employee departs.How they get the featureOffice Communicator Mobile is provided at no extra cost to customers who have purchased Office Communications Server 2007 and Client Access Licenses (CAL):Std CAL: for IM/Presence functionality Ent CAL: for single number reach (OCS need to initiate voice calls in our to support this functionality) Scenario:Alex select Call via Work (signal goes trough the cellular network data channel)Alex and Ben both receive call back from OCS (signal goes through cellular network voice channel+ PSTN)

    An ITSP (Internet Telephony Service Provider) offers an Internet data service for making telephone calls using VoIP (Voice over IP) technology. Most ITSPs use SIP, H.323, or IAX (although H.323 use is declining)[1] for transmitting telephone calls as IP data packets. Customers may use traditional telephones with an analog telephony adapter (ATA) providing RJ11 to Ethernet connection.In the United States, net2Phone began offering consumer VoIP service in 1995.[2] Before 2003, many VoIP services required customers to make and receive phone calls through a personal computer.ITSPs are also known as VSP (Voice Service Provider) or simply VoIP Providers.A Session Border Controller is a device used in some VoIP networks to exert control over the signaling and usually also the media streams involved in setting up, conducting, and tearing down calls.Within the context of VoIP, the word Session in Session Border Controller refers to a call. Each call consists of one or more call signaling streams that control the call, and one or more call media streams which carry the call's audio, video, or other data along with information concerning how that data is flowing across the network. Together, these streams make up a session, and it is the job of a Session Border Controller to exert influence over the data streams that make up one or more sessions.The word Border in Session Border Controller refers to a point of demarcation between one part of a network and another. As a simple example, at the edge of a corporate network, a firewall demarcs the local network (inside the corporation) from the rest of the Internet (outside the corporation). A more complex example is that of a large corporation where different departments have security needs for each location and perhaps for each kind of data. In this case, filtering routers or other network elements are used to control the flow of data streams. It is the job of a Session Border Controller to assist policy administrators in managing the flow of session data across these borders.The word Controller in Session Border Controller refers to the influence that Session Border Controllers have on the data streams that comprise Sessions, as they traverse borders between one part of a network and another. Additionally, Session Border Controllers often provide measurement, access control, and data conversion facilities for the calls they control.A Session Border Controller(SBC) is a session-aware device that manages VoIP and MoIP calls at the borders of an IP Networks. VoIP 단말(갑)이 INVITE 메시지를 보내면 SBC가 이를 받아 SDP 내부의 사설 IP를 자신의 공인 IP로 바꾸어 소프트스위치에 포워딩한다. 수신 단말(을)은 SDP 정보안의IP 주소를 통해서 미디어 패킷을SBC에게 전송하고 SBC는 이를 다시 송신단말(갑)에게 전달함으로 NAT 통과를 지원한다. [출처]SBC(Session Border Controller)|작성자멋진종훈

    Description of the featureNew features include:64-bit, SQL Server 2008 support - Windows Server 2003 x64 SP2 , Windows Server 2008 x64 - New in R2 – enables consolidated deployments with fewer servers – available in Enterprise EditionVirtualization support (post RTM) - Hyper-V on Windows Server 2008 - New in R2 - Hyper-V virtualization for non-media roles. Reduce # of servers required for deployment  and manage workloads easily. – found in Enterprise Edition, RTM + 90 days (current plan)Deployment Planning Tool - Improved in R2 - Improved tool now includes bandwidth calculations. - Wizard driven tool asks questions about # of users and features and outputs OCS topology diagrams (multiple sites) with an inventory of required hardware. – received through Resource toolkit (Additional software)Consolidated Edge - Edge Access, Edge A/V, Edge Web conf - all in one box. Load balance for scale/high availability - New in R2 - Simplifies install and configuration of edge features (External access, PIC, federation) onto one server. – found in Enterprise EditionCentralized Configuration management (via MMC) - Unique to OCS - Manage OCS configuration through a centralized, validated repository. Chances of misconfiguration are vastly reduced available in Standard or Enterprise EditionArchiving scale improvements - Improved in R2 - Archiving database separated from Call Detail Records (CDR) allowing archiving to scale to thousands of users. Simplifies deployment, increases scale, some improvements for archiving federated communications - Found in Enterprise EditionMonitoring Server (new reports to monitor activity) - Monitoring server - Improved in R2 - New reports tailored for end-to-end scenarios for monitoring voice, video and IM conversations in your network. Rich data warehouse for historical analysis/trending. Found in Enterprise EditionSystem Center Operations Manager 2007 supportDifferentiation from past OCS 2007 and/or competitorsA lot of enhancements over 2007.Who it benefits and howITPros will see the most benefits in better management.How they get the featureVaries, see above

    Areas of synergy with Exchange:Active Directory - Our main source of integration will be Active Directory where we share information between our two products through AD.  This includes information about the user (what Exchange UM server does the user connect to),  the servers (OCS looks like a gateway to ExUM),  and of course identity/authentication.  MMC - Because we both have MMC snap-ins, you can administer both systems from the same administrative console

    Synergy with Exchange: System Center Operations Manager - We both support SCOM (nee MOM) for health monitoring.  This gives the admin one place to look for the health of their UC deployment. 

    Description of the featureNew reports tailored for end-to-end scenarios for monitoring voice, video and IM conversations in your network. Rich data warehouse for historical analysis/trending. New activity reports - Peer-to-peer voice & video, IM, Conferencing activity; Media quality reports - UC to UC, PSTN, Conferencing; Performance reports - Mediation server, A/V, conferencing server etc; Device quality reports - Per-user reportsDifferentiation from past OCS 2007 and/or competitorsThese reports work across communications modes, which simplifies management and tracking and lets you see the users’ overall communications experience vs. having to cobble together multiple reports from various disconnected communications systems. This feature is improved in R2 over OCS 2007.Who it benefits and howITPros benefit through a more complete view of what is going on and lower monitoring costs.How they get the featureYou get this in the enterprise edition of the server.I have no idea but your question piqued my interest, so I looked up MOS:(Mean Opinion Score) The quality of a digitized voice line. It is asubjective measurement that is derived entirely by people listening to thecalls and scoring the results from 1 to 5, with a 5 meaning that speechquality is perfect. The MOS is an average of the numbers for a particularcodec. Because MOS testing requires carefully prepared and controlled testconditions, the best way to get an MOS test done is to have it outsourced.

    One of the key things to address with customers right up front, is what products are we talking about when we say Unified Communications. There is actually a long list, from Exchange, to Office Communications Server, to Live Meeting service, to Roundtable, etc. but it is could to simplify the message on the two key cornerstones, Exchange and Office Communications Server.Exchange Server is really the cornerstone in our Unified Communications solution. It has had tremendous success with customers, and Outlook, the desktop experience for Exchange, is where many users spend their time every day and the spot through which they manage their communications and their time. It is the launch-point for many real time interactions. It consists primarily of Email, Calendaring, and Unified Messaging (voicemail). Office Communications Server is primarily responsible for the real time interactions between users and it starts with Instant Messaging and presence, and then brings in unified conferencing and enterprise voice which some customers think of as telephony. This is the primary focus area of this deck.You can also expand this discussion beyond UC to UC & C, with collaboration being brought in. In this case you want to talk about SharePoint and Office. This is where the platform really shines from an end-to-end scenario perspective.

    Our software-powered communications system provides enterprise voice, IM/Presence, and conferencing that organizations can easily create communications enabled business processes from while providing a future-ready foundation for tomorrow. Office Communications Server 2007 R2 provides a software-based infrastructure to delivery these capabilities rapidly without an expensive, long rollout of network and IP-PBX ‘forklift’ implementations.Extend Your Existing Telephony and Conferencing Infrastructure with Software-powered VOIPOffice Communications Server 2007 R2 uses standards and published interfaces to interoperate and integrate with your existing telephony infrastructurePublished and supported interfaces enable software-powered VoIP to be implemented alongside your existing PBX infrastructureEnables software-powered VoIP capabilities to communicate with users on PBX, PSTN, and mobile endpointsCall Management capabilities (forwarding, simultaneous ring, etc.) can be used with PBX/PSTN/mobile endpointsA solution that allows a PC-based conference user to directly connect to a conference room with Polycom and Tandberg equipment. Implement an Extensible Infrastructure built around software-powered VOIPOffice Communications Server 2007 R2 provides anextensible infrastructure for integrating with business process and user needs of today and tomorrowPublished and supported developer interfaces for extensibility and interoperability enable integration into existing applications and business processesBroad device support enabled by published protocols enabling customer choice, value and optimal end user experienceSoftware driven innovation enables high value capabilities today and ensures greater innovation and flexibility for future extensibility   Build communications into your business processesOffice Communications Server 2007 R2 allows you to build business process solutions that bring together structured activities and information with your communications tools.The ability to embed presence and communication tools into existing business applications (like CRM or ERP solutions) allows end users to communicate from within the application in context of work they are doing.Software developers can build IM and email workflows like those often found in phone trees (using touch tone) using familiar development tools.

    Talking Points:Microsoft’s software approach to UC also allows deep integration into server side business processes.Whenever a workflow requires someone to take a decision the software can now be embedded into the workflow to find such person at the right time and reach out via Communicator clients, custom clients or the phone, leveraging the security features and scalable architecture OCS provides.Think about the following features:High volume outbound notifications and alertsVia e-mailVia the IM clientVia the phoneOutbound Automated Agents via chat or the phoneOutbound form filling requests via chat or the phoneRole AgentsConnect to people based on Presence information, Skills defined as enhanced presence attributes, etc. Team Call/Astana is a great example of such a role agent.

    Talking Points:Any developer can build communications into desktop applications, for exampleBuild “Enhanced Presence” into any applicationEnable the context sensitive contact listsEmbed real-time availability status informationPower up “Click to Communicate” Enable the use of Enhanced Presence to determine the best way to communicateDisplay communications context in LOB applicationsProvide context within the conversationDisplay PIM information from Exchange directly inside your applicationBuild Calendaring solutions based on ExchangeThe sample shown in the screenshot is the Agent Control Panel for Dynamics CRM 4.0, a product that is part of OCS 2007 R2.This is a screenshot of the Dynamics CRM agent control panel showing a view of the agents screen and the agent has just received a call from a customer. In order to answer the query, the agent needs to consult with an expert, so he searches for an expert from within the dashboard. Once the expert is located, the agent can IM with the expert or have a voice conversation to better address the customer’s needs.

    TFS Spy demonstrates how the Unified Communications Platform increases the productivity of a development team by adding communication features to the software development tools the team uses every day.  The demo scenario is built around a team of developers that use VS 2008 and TFS to write software and manage their project lifecycle.  Understandably, members of the team spend a large portion of their day writing code for their product, but they also spend a great deal of effort making the team work together effectively, including:Collaborating – Much of the day is spent discussing design changes or reviewing code between peers.  Often one developer will call another to discuss a check-in or a code change.Managing Processes – The team is very interested in various events that happen as part of their project lifecycle including build completion, build status (success or failure) and often need to take some action before the process can move forward (for example, checking in a fix to a broken build).  Getting Information - Members of the team will sometimes need information when they are away from the office without access to their network, SharePoint sites, reports, etc.TFS Spy uses communication features built using the Unified Communications Platform to add value to these everyday scenarios.

    Kapsch is Microsoft partner for Unified Communications launch: The company is already successfully implementing the new UC solutionAs one of the first domestic companies, KapschBusinessCom AG is already implementing the new Microsoft Unified Communications solutions in regular operations. Through the integration of Microsoft Office Communications Server 2007, Microsoft Office Communicator 2007, Microsoft Office Live Meeting and Exchange Server 2007 as well as other telephony applications, the company is providing an innovative communications solution that is both powerful and cost-effective. Based on existing TC and IP network infrastructures, all communication channels such as instant messaging, voice and video conferencing are all integrated via one complete platform.Microsoft is presenting its VoIP-based Unified Communications solutions for the first time in Austria on 24 October 2007. KapschBusinessCom is able to present its initial references right at the launch due to its close partnership with Microsoft. The company is one of the first in the country to use this new technology for its own internal communications. Approximately 600 Kapsch employees throughout Austria as well as Prague, Bratislava, Budapest, Warsaw and Zagreb are already working with Microsoft Office Communications Server and are profiting from the advantages of real-time communication. The entire telephony and IT environment has been integrated based on the IP network with 9 VoIP telephone systems from Ericsson, Nortel and Cisco. This opens up many new opportunities regarding modern communications options for Kapsch employees. Due to the close cooperation with Microsoft, employees of both companies are linked via a so-called “federation” and can profit from functionalities such as presence information and instant messaging when working together.“Our Unified Communications product line focuses on the efficient utilisation of the existing company infrastructure and the use of multimedia, mobile options such as presence information and video/web conferencing,” explains HaiderShnawa, Product Manager at Microsoft Business Division for Microsoft Austria. “Kapsch is the perfect reference for us in this regard. Kapsch is also a great partner for system integration due to its service experience and competence throughout Austria regarding IT and data networks, as well as TC solutions.”Microsoft Office Communications Server 2007Microsoft Office Communications Server 2007 is the platform for new real-time communications solutions: it is based on the Session Initiation Protocol (SIP) standard. This enables Microsoft Office Communications Server 2007 to implement dynamic VoIP call management based on the presence information of the users. The system indicates whether or not the employee is currently in a meeting, on a business trip, on holiday or at their desk, thus determining the best way to reach them. This enables employee contact to be targeted via telephone, mobile, IM or e-mail. Additional functions include easy-to-use audio, video and web conferencing, for example. It also enables instant messaging within existing software applications, services and devices as well as with business partners and public instant messaging services.Unified Messaging with Microsoft Exchange Server 2007Unified Messaging with Exchange Server 2007 is more than just a single solution for processing and managing e-mails: Using this system, voice messages (voice mails) can be sent directly to the e-mail inbox of the respective employee who can then listen to it as a sound file. Incoming faxes are automatically converted to a graphics file and then forwarded to the recipient’s in-box. Using voice recognition, users can access their in-box and calendar from any phone.Using telephone applications with Microsoft OfficeThe advantages of all system components are combined in the best possible way due to the seamless integration of all Microsoft Office applications with existing telephone systems such as those from Nortel, Ericsson and Cisco. For the end user, this means an easy to use system with optimal interaction between telephones at the office, mobile devices, business applications as well as e-mail. Special attention has also been placed on the use of existing IT and TC investments, and insuring cost-effective administration through the use of the company's standard software and user management systems.Kapsch Integrating Telephones, IP Networks with Business SoftwareThe basic requirement for a successful Unified Communications solution is the harmonious integration of the telephony infrastructure with the voice over IP-capable data network and all IT company applications. KapschBusinessCom, as a Microsoft Gold Certified Partner, is Austria’s largest provider of company data networks, and with more than 10,000 telephony customers, it has all core competencies required for a successful Unified Communications system integration. KapschBusinessCom provides products and services Austria-wide ranging from the analysis and design of IT system environments, smart customisation services, complete system integration to support and operation (outsourcing) of the complete solution. The Kapschsmart.Switchboard, for example, is a switching solution for hybrid environments in which Microsoft OCS 2007 is used combined with telephone systems from Cisco, Ericsson and Nortel. Kapsch has already trained over 100 Microsoft Certified professionals. Microsoft appreciates this leading position and has selected Kapsch for the “National System Integrator – Voice Partner” programme. Throughout Europe, there are only 15 Unified Communications Microsoft partners of this type who are profiting as an “early-adopter” from the latest technical information and training as well as the close cooperation with Microsoft in the area of sales & marketing.Kapsch together with Microsoft, Nortel, Ericsson and other partners have developed some interesting start-up packages specially for the launch of the Unified Communications solution. For more information, please go to www.kapsch.net/Echtzeit to see what all the buzz is about.KapschBusinessCom AG - a Kapsch Group company - has more than 800 employees, a turnover of more than EUR 160 million and is Austria's leading provider of state-of-the-art communications, network and IT solutions. As a customer-oriented company, KapschBusinessCom is divided into four strategic business areas: Real Time Communication Solutions, Marketing Process Solutions, Outtasking Solutions and Business Protection Solutions. With a local presence and around 340 employees in the Czech Republic, Slovakia, Hungary, Croatia, Slovenia, Bulgaria, Ukraine and Poland, KapschBusinessCom is also a leading provider and reliable partner for its customers in their expansion activities in Central and Eastern Europe. For more information, please contact:Dkfm. JuttaHanleCompany communicationKapschBusinessCom AGWienerbergstraße 53, 1121 ViennaTel.: +43 (0)50 811 5787E-Mail: mailto:jutta.hanle@kapsch.netwww.kapschbussiness.comhttp://www.kapsch.net/BusinessCom/de/echtzeit.htm

    OCS 2007 R2 is the only software-powered solution that brings together instant messaging, audio, web, and video conferencing, and enterprise voice onto a single platform. This means taking experience from separate, disparate communications modes and unifying them. What does unified mean? It means for end users, a single, streamline interface that allows seamless transition between experiences and simple controls for letting people know when and how they can reach you. For ITPros, this means a unified management and reporting experience, dramatically reducing the total cost of ownership. For developers it means a unified interface and tools like Visual Studio that work across the communications modes vs. separate interfaces for each mode.Unified experience. Unified Management. Unified Development.

    GE, global leader in medical imaging needed collaboration in their Radiology portal. The medical imaging industry made a huge shift to electronic records in recent historyCollaboration is a next big improvement to this environmentUSE SCENARIOSituation: During a radiology appointments the CT technician is evaluating patient and their medical images. Within the GE RIS (radiology information system) portal, MS UC presence is available for all radiologists and specialists who have been associated with patient images. Solution: Instant collaboration (IM, VoIP, Medical Image sharing) are possible between techs, radiologists while the patient is being evaluated. Benefits: Time savings, expedited care and potentially reducing scheduled appointments.GE evaluated the UC landscape & built a proof of concept that integrates MS UC (IM, VoIP, Presence and Medical image sharing)(Dassault Systemes is another great example of UC embedded collaboration)This provides a DRAMATIC new collaboration capabilities never imagined for the physiciansThis was integration was done with the open and free tools available on the MS UC platformNext phase is taking this into beta in live radiology environmentsGreat example of how leading application ISVs are embracing UC platform

    Talking Points:Development of communications enabled business process applications used to be extremely hard. Microsoft innovated by leveraging the Visual Studio environment and integrating Windows Workflow based UC activities into the overall Workflow Foundation.Simple drag and drop development now is possible to build sophisticated applications like Automated Agents (a.k.a. as query Response Bots) or IVR applications using speech technology built into the UC Managed API of OCS 2007 R2.Think about the following applications:Build inbound Query-Response BotsBuild chat self-service applicationsUses any Communicator client or custom built UC clientBuild Interactive Voice Response applications for telephone accessBuild Voice PortalsBuild touch tone or speech driven information or self-service IVR applications

    POSTcti Live-PA Intelligent Call RecorderLivePA has been developed and extensively tested by our own software engineers and as a fully Microsoft integrated product it represents the best of breed solution to any call recording, scheduling and compliance needs.  For more information please contact our dedicated sales team on 0870 1266633 or via e-mail solutions@postcti.comLive-PA is an easy way for Microsoft Office Communications Server 2007, (OCS 2007), to record calls and archive them in a straightforward searchable way.  It does this by running an automated group of virtual assistants that appear as available or busy, and when invited into a call one will record the conversation and save the compressed file along with potential identification data for later retrieval.  Recruiting a virtual assistant is done simply by dragging and dropping icons and the GUI appears very similar to OCS 2007 itself making it simple to use with minimal training.  Immediate access is then available via your desktop computer, just like a Microsoft Word document.Features include:Easy call-recording with ID tagging for retrieval and voice tagging for call points of interestDigitally signed, secure files including call times, participants and entry / leave timesConference scheduling via Outlook calendar - participants automatically invited into callsIntelligent reminders by the assistant to tag calls correctly to enable efficient user retrievalSystem architecture ensures recordings cannot be lost or accidentally deletedIM conversation history can be recorded along with voiceDefinable privilege levels mean full control over what call files individual users can accessThese features translate into real life benefits as your organisation implements changes that enable Gershon efficiencies, the Transformational Government agenda and the Freedom of Information Act.  In today�s operating environment organisations are increasingly being challenged with security and compliance and Live-PA ensures conformity with regulations from bodies such as FSA, DMA, ICSTIS, PCI and OFCOM.For increased information management options, Live-PA can be implemented in two ways.  Hosted requires no recording hardware or software installing at a users site and instead uses our hosted solution, whilst Enterprise requires servers and software to be installed at a clients premises.Recruit a POSTcti Live-PA to manage your information recording.Create. Retain. Review. Archive. Dispose.LivePA has been developed and extensively tested by our own software engineers and as a fully Microsoft integrated product it represents the best of breed solution to any call recording, scheduling and compliance needs.  For more information please contact our dedicated sales team on 0870 1266633 or via e-mail solutions@postcti.com

    First, light up your Microsoft Office and Exchange investments with Presence and Instant Messaging for your entire organziationStrategy: Demonstrate the high value of ubiquitous presence from within Microsoft Office applications and Outlook alongside an Exchange Server messaging infrastructure With Office Communications Server 2007 R2, end users get streamlined communications that enable them to contact the right person, the first time, directly from within applications like Office Outlook, regardless of their location. Office Communications Server 2007 R2 provides a software-based, future-ready communications infrastructure for your organization that works with the infrastructure you have today.Office Communications Server 2007 R2 enables operational efficiency through familiar management and monitoring tools, built from a common directory (AD) of your mission critical messaging system (Exchange Server). Then implement broad audio conferencing rollouts that lead people to software powered VoIP and web conferencing.Strategy: Demonstrate the high ROI from on premise audio conferencing to drive broad user enablement.Office Communications Server 2007 R2 delivers a familiar audio conferencing experience with impressive cost savings.Users with computer access can take advantage of the intuitive Office Communicator interface to manage their audio conferences without the need to resort to clunky touchtone commands.Office Communications Server 2007 R2’s conferencing workload not only introduces productivity gains, it lays down the infrastructure required for the next level of cost savings – OCS voice. Finally Implement high visibility VoIP pilots that lead to broad rollouts with mobile and light-phone-use workers.Strategy: Demonstrate the deep user value of streamlined communications with incremental IT investment and the high value proposition of software powered voip for mobile workersOffice Communications Server 2007 R2 delivers software-powered VoIP and Web/audio/video conferencing capabilities that work with your existing messaging and telephony infrastructure.Mobile users, who are using laptops and mobile phones and rely heavily on business software, like the Microsoft Office applications, are likely to see the greatest, most immediate, and most visible benefit from the software-powered VoIP capabilities of Office Communications Server.For targeted populations you can take a load off your PBX while at the same time providing more streamlined, flexible communications.Gaining the benefits of these new technologies does not require expensive “forklift” infrastructure replacements and network upgrades.Many of the benefits sought with IP Telephony implementation can be achieved more rapidly and for a lower cost by implementing Office Communications Server 2007 R2.

    Office Communicator 2007 provides streamlined communications across VoIP, telephony, rich presence, IM, and conferencing from within the applications you use most — like Office Outlook. These capabilities can be accessed on a wide range of devices, from your PC to the Web to mobile devices, and can be accessed on any network.With Office Communications Server 2007 R2 you can deliver software-powered VoIP to your users today.Big improvements in R2 that enable people to make calls and connect with people more easilyProvides high quality VoIP right from within Microsoft Office applications so users can communicate with a single click from their PCEnables rich communications with other Communicator 2007 users by enhancing a phone call with IM, video and a subject and other information Call management capabilities like call forwarding, , team calling, dynamic routing, and simultaneous ringing on all commonly used phones are easily configured by usersMore efficiently manage your calls by enabling delegates and team members to take your calls when appropriate or when you are not availableFind and communicate with the Right People, Right NowWith Office Communications Server 2007 R2, users can find the right person, right now – According to a Sage Research Report – January 2006, 32 minutes are saved each day by knowing the best way to contact someoneAllows for immediate, visual representation of Rich Presence, a detailed, configurable view of a person’s availability and best means of contact Saves time and improves productivity by ensuring you can reach the right person, right now using the optimal method of communicationPresence status can be controlled directly by the user or automatically based on Outlook calendar, login status, or other sources of informationReceptionists, team admins and assistants can manage multiple conversations, quickly handle calls and find the right person based on the directory and presenceManage communications on behalf of one or more executives all from within a single application.Geographically distributed teams within large organizations can participate in numerous topic-based, multi-party discussions that persist over time and which allow users to dip in and out of a conversation and at the same time allow them to see conversations that have happened while they were not there.Users can individualize access levels for different contactsQuickly and easily share your desktop with colleagues through new ad hoc desktop sharing from within Office Communicator and Office Communicator Web Access Click to Communicate within Microsoft Office Outlook and the Applications You Use MostOffice Communications Server 2007 R2 helps improve your users’ productivity by enabling streamlined communications from within the applications they use mostWhether making a phone call right from Outlook or identifying the availability of a business document’s author, users can find who they need and communicate using the best method Context and content can be shared right from within the communications experienceLOB applications can also be extended to access the streamlined, rich communications capabilities for your users Work Together in Real-Time in the Office and on the RoadOffice Communications Server 2007 R2 improves your users’ ability to communicate when you need it from multiple devices. Allows for security enhanced VoIP, IM, and Conferencing on any network without requiring a secure tunnel (VPN connection) into the corporate network Provides access to rich presence and communications capabilities from various devices, whether your PC, Mac, a Windows Mobile device, J2ME Device or via a Web browser.Mobile workers can share their desktop, applications and audio with others regardless of which operating system or browser is being usedCreate a conference with colleagues and have the call be placed on your preferred device or number regardless of location (i.e. wherever you have an internet connection) through Communicator Web AccessMobile workers using mobile Windows Mobile and J2ME devices can now place outbound calls using their work identity number. This helps increase call completion, gives workers more flexibility and helps them be more productive Deliver Advanced Web/Audio/Video ConferencingWith Office Communications Server 2007 R2, users get rich Web based conferencing with integrated audio and videoProvides a rich experience for ad-hoc collaboration and meetings, including, new in R2, the ability to use HD video for video conferencesEnables the real-time sharing of documents, applications, and media with integrated voice and audioMeetings easily initiated from within Outlook and Communicator – right from an active conversation or a meeting requestEnables external participant accessUses the same client as the Office Live Meeting Service for a consistent experience Use Communications Devices That Are Best Suited For Your Individual WorkstyleWith Office Communications Server 2007 R2, you can communicate using devices that are tailored to the way you workInstead of needing to use a standard desk telephone, you can communicate using a headset if you need both hands free to type, or a portable earpiece if you are highly mobile – you can choose communications devices that suit your individual workstyleDevices are offered at multiple price points and from multiple vendors, so you have choice in purchasing devicesDevices are certified as Optimized For Microsoft Office Communicator, so you are assured of a high-quality user experience

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    Ocs 2007 R2 Overview Korean - Presentation Transcript

    1. Office Communications Server 2007 R2 Overview 기업고객사업부 한국마이크로소프트
    2. 커뮤니케이션의 어려움 너무 많은 커뮤니케이션 수단 보안 / 컴플라이언스 이슈 여러 지역에 위치한 높은 유지 관리 비용 팀, 협력 업체, 고객
    3. Microsoft Unified Communications 비동기 메시징 Identity & 실시간 커뮤니케이션 • 이메일 presence • 인스턴트 메시징 • 일정 • 컨퍼런싱 • 통합 메시징 • 음성 통화
    4. Software Approach Enables Unification 사내 전화망 능률적인 커뮤니케이션 개별 관리 & 단절된 사용자 경험 효율적인 통합 관리 이메일 & 인스턴트 메시징 인스턴트 메시징 통합 메시징 사내 전화망 컨퍼런싱 이메일 & 음성 컨퍼런스 영상 컨퍼런스 웹 컨퍼런스 단일 플랫폼 음성 메시지
    5. 능률적인 커뮤니케이션 유연하고 확장 가능한 통제 가능한 커뮤니케이션 운영 환경 플랫폼
    6. 능률적인 커뮤니케이션 커뮤니케이션 수단을 관리하는 직관적인 인터페이스 • 소프트웨어 기반의 음성 통화 제공 • 빠른 대화 상대 검색을 통한 커뮤니케이션 효율화 • 다양한 기능을 제공하는 통합된 컨퍼런싱 솔루션 • 업무 어플리케이션 상에서 Click-to-communicate • 다양한 디바이스 지원
    7. Office Communicator 2007 R2 개선된 상태 정보, 다양한 통화 관리 옵션 주요 기능  다양한 기본 상태 정보  사용자 정의 상태 설정  사용자 정보 보안 수준 설정  Ink 대화  다자간 대화  타이핑 상태 알림  대화 상대 상세 정보  현재 위치 표시  대화 주제 표시  대화 중 OneNote 연동
    8. 커뮤니케이터 어텐던트 비서를 위한 음성 통화 관리 어플리케이션 비서 혹은 로비에서 음성 전화를 관리하는 사용자가 상태 정보를 보면서 전화 연 결을 관리할 수 있어 거는 사람/받는 사람 모두에게 효율적입니다. 주요 기능  다수의 통화를 한 창에서 처리하는 UI  사용자 목록 관리, 그룹 관리  향상된 상태 정보 연동  동시에 전화가 걸려와도 처리 가능  다양한 통화 전달 방식 제공  문의 후 연결, 직접 연결  통화 내역, 그룹 템플릿, 노트 통합  통화 홀드시 클라이언트에서 음악 제공  발신자 알림 반복
    9. 위임 비서가 임원을 대신하여 임원 전화 관리 비서는 임원 대신 전화를 걸고 받고, 오디오 컨퍼런싱을 주최하고, 참석하고, 통화 를 전달할 수 있습니다. 주요 기능  다중 위임 지원  예비 위임자 지정  위임자가 처리하는 통화에 대해 알림창과 이메일로 알림
    10. 그룹 챗 계속 보존되는 주제별 대화방 그룹챗을 통해 특정 주제에 대한, 다자간의 시간의 제약을 받지 않는 토론을 할 수 있는 환경을 제공합니다. 팀 내 정보 공유의 개선된 방법입니다. 주요 기능  그룹 챗 전용 클라이언트  Office Communicator를 통한 상태 정보 연동  “탐색기” 스타일의 사용하기 쉬운 클라이언트  다양한 컨텐츠 타입 지원  메시지 브로드캐스팅  다양한 조건에 대한 알림 설정  사용자 정의 필터  전체 챗 룸 검색  Federated 그룹 챗
    11. 커뮤니케이터 웹 액세스 HTML 기반 IM, 상태 정보, 데스크톱 공유 웹 기반의 Office Communicator를 이용해 동료를 찾고, 상태 정보를 보고, 대 화를 나누고, 데스크톱을 공유하고, 오디오 컨퍼런싱을 시작할 수 있습니다. 주요 기능  동일한 인터페이스, 교육 필요 없음  외부 사용자 초대 가능  다른 플랫폼 지원, 설치 없이 사용  다자간 인스턴트 메시징  웹 기반 데스크톱 공유  IM 대화 중 OCS가 사용자에게 전화를 걸어 오디오 컨퍼런싱으로 전환 가능
    12. 다른 플랫폼 사용자와 데스크톱 공유 커뮤니케이터 기반의 데스크톱 프로그램 공유 협업 중인 사용자는 다른 플랫폼을 사용하더라도 데스크톱 프로그램을 공유할 수 있습니다. 주요 기능  Office Communicator와 CWA*에서 버튼 클릭으로 공유 시작  다른 플랫폼 사용자는 CWA*를 이용해 사용  상대방 데스크톱 조정  빠른 화면 렌더링 속도 * Communicator Web Access
    13. 커뮤니케이터 모바일 IM/상태 정보를 제공하는 모바일 클라이언트 직원들은 휴대 전화를 업무용으로 사용할 수 있고, 상태 정보와 IM을 활용해 다른 직원과 협업할 수 있습니다. 주요 기능*  Windows Mobile이 탑재된 스마트폰  JME 지원  Nokia S40, Motorola RAZR*  단일 번호 사용(Single number reach)  동시에 여러 IM 대화 가능  전사 연락처 검색 * Communicator Mobile for Java available with OCS 2007 R2 * Communicator Mobile for Symbian (Nokia S60) projected for 6 months after OCS 2007 R2
    14. HD급 고품질 영상 고화질 영상 컨퍼런싱 협업이 필요한 사용자는 웹캠을 이용해 쉽게 영상 대화에 참석할 수 있습니다. 주요 기능  VGA, 720p HD 화질 지원  카메라 성능 및 PC 성능에 따라 화질 자동 설정  Polycom, Tandberg 화상 회의 장비와 연동  서버나 사용자 단에서 해상도 설정 가능 VGA Video HD Video  640 x 480  1280 x 720 (720p)  최대 25 fps  최대 25 fps  최대 600 kbps 대역폭  최대 1.5 Mbps 대역폭 (음성 제외) (음성 제외)  두 PC 모두 듀얼 코어  두 PC 모두 쿼드 코어 이상 필요 (한 쪽만 이상 필요 (한 쪽만 영상을 송출하더라도) 영상을 송출하더라도)  1:1 대화만 지원  1:1 대화만 지원
    15. 음성/영상 품질 향상 음성 통화 및 다자간 회의에서 전체적인 성능 향상  OCS 서버와의 일시적 네트워크 장애시에도 통화 지속  향상된 음성 품질  키보드 타이핑 잡음 제거  미세 잡음(Comfort Noise) 생성 (RFC 3389) 품질 향상  오디오 볼륨 미세 조절  반향 검출 능력 향상을 통해 통화 시작시 반향 줄임  HD, VGA 영상 지원  Early Media 지원  최신 STUN/TURN 프로토콜 구현 (ICE v19)
    16. OCS 공용 메신저 연동 주요 공용 메신저 네트워크와 연동 OCS 사용자를 공용 IM 네트워크와 연결하여 대화를 주고 받을 수 있습니다. 주요 기능 • MSN/Windows Live, AOL, Yahoo!와 IM/상태 정보 연동 • 관리되고 보안이 강화된 네트워크를 통해 고 객, 파트너와 대화 • OCS Standard CAL/LCS PIC 라이선스 필요
    17. 커뮤니케이션 장비 신규 장비 발표 예정 기존 사용하던 전화기와 유사한 장비를 사용하여 PC 기반의 전화를 도입할 때 나타날 수 있는 사용자의 불편한 점을 보완합니다. 주요 기능  Office Communicator에 최적화된 USB 연결용 장비, LAN 연결용 장비  R2의 새로운 점:  넓어진 장비의 선택 폭  저가형 장비 출시 (권장소비자가 $44.95부터)  PC와 Office Communicator와 Office Communicator Phone Edition IP 전화기가 연동하여 작동
    18. 원격 회의 적은 비용으로 쉽고 빠르게 원격 회의 개최 Live Meeting을 이용한 웹 컨퍼런싱을 활용하여 출장 비용을 절감할 수 있습니다. 주요 기능  회의 일정을 잡기 위한 Outlook Add-in  Office Communicator에서 바로 원격 회의 시작  새로운 사용자 인터페이스  VoIP나 PSTN 중 선택 가능  주석 도구가 추가된 화이트보드  회의 진행 중 항상 유지되는 공유 노트
    19. 다양한 미디어 통합 대면 회의 느낌의 원격 회의 멀티미디어 자료를 활용하여 대면 회의보다 더 생동감 넘치는 원격 회의를 진행할 수 있습니다. 주요 기능  플래시, 동영상을 포함한 멀티미디어  웹캠 및 파노라마 영상 지원  원본 문서의 공유  고품질 영상 녹화  어플리케이션, 데스크톱 공유  다자간 양방향 VoIP 음성  다자간 영상  Active Speaker 영상 전환  다양한 기능의 화이트보드  실시간 설문 조사 및 참가자 상태 알림
    20. RoundTable 파노라마 영상 효율적인 회의실간 회의 시스템 구현 LiveMeeting에서 사용할 수 있는 전용 RoundTable을 이용하여 회의실간 원격 회의 시스템을 효율적으로 구현할 수 있습니다. 주요 기능  360도 전방향 파노라마 비디오  Active Speaker 영상 전환  차별화된 원격 회의 환경  설치 및 사용 용이  공중전화 망을 통한 스피커폰  Live Meeting 클라이언트에 완전 통합
    21. 능률적인 커뮤니케이션 – 해외 사례 커뮤니케이션하는 데 걸리는 시간을 줄이고, 단절되는 시간을 최소화합니다 “Office Communicator를 이용하면, 나이지리아에 있는 직원이 시베리 아나 네덜란드에 있는 동료들의 상태를 바로 알 수 있고, 어떤 커뮤니 케이션 수단으로 연락을 취해야 할 지 결정할 수 있습니다. 이 시스템 은 사용자에게는 통일되고 사용하기 쉬운 환경을 제공합니다.” — Johan Krebbers, Group IT Architect “예컨대, 일본에서 새로운 사업을 시작한다고 합시다. 이메일만 사용하 면, 며칠이 걸릴 지 모를 의사 결정도 실시간 대화를 통해 15분 만에 할 수 있습니다. 누가 대화 가능하고 어떻게 그 사람에게 연락할 수 있는 지를 알 수 있게 하는 것, 그것이 Office Communications Server 2007 의 가장 큰 이점입니다.” — Michael Johnson, CIO
    22. 유연하고 통제 가능한 운영 환경 통제 가능한 환경에서 사용자가 원하는 통신 수단을 제공합니다. • 통신 수단을 추가할 때 드는 비용 절감 • 컴플라이언스와 보안 관련 이슈 해결 • 중앙화된 프로비저닝 • 간편한 관리 • 사용자 요구 사항에 맞는 장비
    23. 전화벨 동시 울림 설정 (Team Call) 다른 사람에게 걸려 온 전화를 당겨 받기 자신에게 온 전화를 다른 팀원이 대신 받을 수 있도록 전화벨이 동시에 울리도록 설정합니다. 주요 기능  팀원간 전화를 당겨 받을 수 있는 기능 제공  동시에 울릴 팀원을 선택하거나 지연 시간을 선택할 수 있어 다양한 시나리오에 적용 가능  전화/IT 부서의 도움 없이 개인이 설정 가능  여러 사람에게 동시에 전화벨이 울리도록 설정 가능  전화를 받지 않으면 원래 전화 받는 대상의 음성 메시지로 연결
    24. 다이얼-인 컨퍼런싱 오디오 컨퍼런싱 시스템 사내 구축 고비용의 오디오 컨퍼런싱 시스템을 사내에 구축하여 오디오 컨퍼런싱 관련 비용을 획기적으로 줄일 수 있습니다. 주요 기능  VoIP와 PSTN 다이얼-인 사용자 동시 참여  Outlook을 이용해 일정을 예약하거나 예약 없이 바로 컨퍼런싱 시작 옵션 제공  컨퍼런싱 안내 시스템 다국어 지원  Active Directory를 이용한 사용자 인증을 통해 보안 강화
    25. 응답 그룹 (Response Group) 사용자가 설정할 수 있는 통화 처리, 대기, 라우팅 팀(혹은 부서)에 걸려 오는 전화에 대해 어떻게 처리할 지 설정하고, 차례로 가능 한 사용자에게 전달된 대기 순서를 정할 수 있습니다. 주요 기능  IVR , 음성 인식, Text-to-Speech 통화 처리  사용자가 설정한 라우팅 규칙  순차적, 병렬적, 최근 전화 받은 사람 & round robin 라우팅  통화 대기 중 음악 제공  에이전트 상태 정보 통합  걸려 오는 전화의 정보 제공
    26. 단일 번호 사용(Single Number Reach) 사용자의 위치나 디바이스에 상관 없이 한 번호 사용 IT 관리자는 회사 전화 기록과 휴대 전화 기록을 컴플라이언스와 비용 청구 목적으로 통합할 수 있습니다. 주요 기능  회사 번호를 휴대폰에서도 사용  통화 자동 연결 설정  휴대 전화 통화기록도 모니터링 서버에 기록 (CDR)
    27. SIP 직접 연동 (SIP Trunking) SIP를 이용해 PSTN과 직접 연결 별도의 Gateway 없이 SIP를 이용해 PSTN에 직접 연결하여 비용을 절감하 고 관리를 간소화할 수 있습니다. Office Communicator 주요 기능  Mediation 서버와 ITSP: Access to ITSP(또는 IP-PBX) 간의 PSTN and Mobile Phone SIP 직접 연결 Networks Mediation OCS 2007 R2 Server  Session Border Controller 필요 없음  Microsoft는 SIPConnect working group의 회원사 SIP IM, Presence, Audio Video, Conferencing
    28. 관리/운영 환경 개선 서버 성능과 서버 관리성 개선 OCS 2007 R2에서 개선된 관리/운영 환경을 통해 인프라를 간소화시키고, 관리 능력을 증대시키며, 여러 신기술을 활용할 수 있습니다. 주요 기능  64-bit, SQL 2008 지원  가상화 지원  배포 계획 툴  통합된 Edge 서버 역할  중앙 집중형 설정 관리 시스템(MMC)  아카이빙 용량 증가  모니터링 서버 개선  System Center Operations Manager 2007 지원
    29. MMC 인터페이스를 이용한 OCS 관리
    30. System Center Operations Manager를 이용한 OCS 모니터링
    31. 모니터링 서버 개선 통화 기록 및 음성/영상 품질에 관한 모니터링 IT 관리자는 컴플라이언스 관련 이슈 또는 서비스 품질을 모니터링하기 위해 통 화에 관한 로그를 관리할 수 있습니다. (예: 음성/영상에 대한 MOS 점수) 주요 기능  모니터링 전용 서버 역할  즉시 통화 데이터에 접근  사용 패턴 보고서/ROI 분석  과금, 컴플라이언스, 자산 관리 시스템으로 내보내기
    32. SQL 보고서를 이용한 커뮤니케이션 품질 관리
    33. 유연하고 통제 가능한 운영 환경 – 해외 사례 IT 자원을 최대한 활용하여 비용을 절감합니다 “Office Communications Server 2007을 도입하여 오디오 컨퍼런싱 을 사용하는 비용 $50,000를 매년 절감할 수 있을 것으로 기대합니 다. 게다가 사내에 구축된 영상, 웹 컨퍼런싱 시스템도 갖추게 되어 WebEx 같은 서비스를 사용하지 않아도 되어 관련 비용을 줄일 수 있 을 것입니다.” —Robert Fort Chief Information Officer “Office Communications Server 2007 기반의 통합 커뮤니케이션 솔루션을 통해 전화를 걸고, 각자의 컴퓨터에서 회의를 진행할 수 있어 매년 약 $400,000를 절감하고 있습니다.” —Zakaria Elnaggar, IT Manager
    34. 확장 가능한 커뮤니케이션 플랫폼 현재 사용중인 어플리케이션과 연동되는 UC 플랫폼 • 현재 사용 중인 사내 전화 시스템 확장 • 모든 업무용 솔루션에 커뮤니케이션 통합 • 많이 사용되는 툴을 이용해 솔루션 개발 시간 단축 • 안전한 커뮤니케이션 솔루션 제공
    35. OCS 2007 R2 API 업데이트 업무 프로세스 커뮤니케이션 과정에서 사람으로 인한 지연 시간 감소 개선된 UC Managed API를 이용해 서버 기반의 통합 커뮤니케이션 어플리 케이션을 쉽게 개발할 수 있습니다. 주요 기능 • 다수에게 알림창 띄우기 • 채팅 혹은 전화를 이용한 자동화된 에이전트 개발 • 역할 에이전트
    36. R2 Unified Communications Platform Contextual Collaboration Business Process Anywhere Communication Information Access Client Middle-tier Your Application Your Application Your Application Presence Controls Your Application Your Application Windows Workflow Communicator UC Workflow Activities Your Application Your Application Your Application & Automation API Activities AJAX code samples VoiceXML / SALT Exchange Office Communicator Unified Unified 2007 Communications Communications Speech Server Web Services UC Workflow API AJAX AJAX Managed API Managed API Your Extensions Service Service Exchange Unified Communications Client API Unified Communications Managed API 2.0 Web Services Exchange 2007 Office Communications OCS 2007 R2 Windows Windows OCS 2007 Client Access Server 2007 R2 Communicator Web Access Server Server Speech Server Server Server
    37. UC 플랫폼 기반의 협업 도구 개발 데스크톱 어플리케이션에 커뮤니케이션 수단 통합 개발자는 Microsoft UC 플랫폼이 제공하는 다양한 상태 정보를 미리 만들어 진 Presence Control을 사용하거나 코드 샘플을 참고해 개발할 수 있습니다. 주요 기능 • “다양한 상태 정보”를 어플리케이션 개발 플랫폼에 상관 없이 사용 • 어떤 업무용 프로그램을 사용하더라도 “Click to Communicate” • 기간계 어플리케이션에 커뮤니케이션 채널 통합
    38. Outlook 2007
    39. Outlook 2007 커뮤니케이터 Add-In
    40. Windows Vista Gadget Gadget Voice Mail Notification Setup
    41. Microsoft Dynamics CRM
    42. Kapsch smart.Switchboard Reason code Queue Who is calling? Monitor Custom Greeting Search in the Meta Directory Employee database OCS Presence Phone Status*) Details about Exchange Calendar The employees of the employee *) MS OCS07, Nortel CS1000, Cisco CM, Ericsson/Aastra MX-One & BusinessPhone
    43. 무전기 시스템과 연동 twistedpair solutions Audio Device Selection Alert channel Channel Volume Radio channel Channel Panning Channel activity Radio channel selection Push to Talk Button Radio power selection Current person talking Audio activity Audio alert selection Alert button Audio properties User status Hot key mapping User name
    44. GE Healthcare UC 솔루션 PARTNER PROFILE • GE Healthcare, 의료 이미징 분야의 세계적 기업 • 여러 협업 플랫폼을 검토한 후, Microsoft UC 플랫폼 선정 • GE와 Microsoft 임원의 Keynote 데모 (VoiceCon March ‟08) • 베타 테스트 중 TECHNICAL SYNERGY • GE 방사선 의학 정보 시스템/사진 저장 • 방사선 학자를 위한 협업 솔루션 • Microsoft UC와 통합: • 상태 정보 • IM • VoIP • 이미지 공유 • 관련 업무 시간 감소
    45. 사진 저장 및 열람 시스템
    46. 상황에 맞는 연락처 표시
    47. Click to Communicate
    48. IM 대화를 통해 업무 인계
    49. VoIP 전화 연동
    50. 데이터 공유 기능/컨퍼런싱 통합
    51. Visual Studio를 이용한 개발 다양한 UC 어플리케이션을 통해 Anywhere Information Access Visual Studio 2008 기반의 GUI 툴을 이용하여 커뮤니케이션 수단이 통합된 업 무 프로세스 개발이 쉬워집니다. 주요 기능 • 질문에 답하는 메신저 봇 개발 • 사용자가 전화로 정보를 요청했을 때 음성으로 대답해 주는 어플리케이션 • Visual Studio 플러그인을 이용해 UC 어플리케이션을 쉽게 개발
    52. 개발 생산성 향상
    53. 자동화된 에이전트 개발
    54. .NET 기반의 메신저 봇 개발
    55. SharePoint Workflow 알림
    56. 웹 페이지에 대화 시작 버튼 추가
    57. 탭 개발 – 위치 정보 연동 Personnel / Asset Trackin g with Location Technolog y
    58. OACCAC ACASCO Ontario Association of Community Care Access Centers Notification / Alerts bot deli vers critical information to users via IM notifications. Interactive bot used to collect an d display information about serv ers, helpdesk tickets, and gener TAB application that shows al IT health. In/Out status of a team bas ed on AD Groups
    59. Wonderware UC 솔루션 About Wonderware: • 제조업 관련 Microsoft 기반 솔루션의 리더 • 100,000+ 현장에 배포 (전 세계 공장의 1/3) • UC 솔루션: 사용자 인터페이스에 실시간 협업 기능 통합 • Business Value: 사고에 대한 대응 시간 단축, 상태 정보와 자 동화된 알림을 이용해 빨리 사용자 검색
    60. 통화 녹음 서비스 Add Live-PA Control Live-PA Assistant Initiate Call
    61. 확장 가능한 커뮤니케이션 플랫폼 – 해외 사례 원활한 커뮤니케이션이 업무 프로세스를 개선시킵니다 “…다른 사람에게 말하는 대신, „신기술이 있습니다. 이 기술은 당신이 당신 의 문제를 해결하는 데 어떻게 그것을 사용하느냐에 대한 것입니다,‟ 우리는 그들에게 설명했습니다, „이것은 당신이 파악한 업무 프로세스입니다. 여기 에 우리가 어떻게 그 업무 프로세스를 어떻게 개선할 수 있는 지가 있습니 다.‟ 별개의 이슈로 보거나 한 제품이 문제를 해결하는 것이 아닙니다. 조직 전체에 걸쳐 있는 시스템적인 생산성 문제를 해결합니다..” — Stephen Mulligan, Web and Mobile Technology Manager “이 협업 도구를 통해 지원 센터 근무자는 실시간으로 엔지니어와 문제를 분 석하기 위해 협업합니다…Office Communications Server 2007을 이용해 상 태 정보를 안다는 것과 인스턴트 메시징을 한다는 것의 조합은 빠른 결정이 필 요한 일을 할 때 진가를 발휘합니다.” — Matthieu Willm, IT Project Team Leader
    62. Microsoft UC Vision Yesterday Today Tomorrow Telephony Active Dir OCS 2007 Directory ectory CS1000, AD OCS 2007 R2 Business CS2100/ 2000 Exchange UM Processe App Suite Office Suite s OCS + Feature Server s Exchange+ Media Gatewa Office System y AD Telephony System Applications Live Legacy IP Office Meeting Mobile Desk Mobile Phone Phones Communicator Client Client UC Clients Phone IM Conferencing Email Phone Segmented Integrated Transformed
    63. 다음 버전 미리 보기
    64. 추가 정보 전체적인 관점에서 커뮤니케이션 관련 투자를 검토하십시오.  메시징, 전화, IM, 음성/영상/웹 컨퍼런싱  모든 커뮤니케이션 수단에 동일한 계정을 사용하는 지  계정을 관리하는 디렉토리가 있는 지  사용자 관점에서 검토하십시오. Microsoft UC 플랫폼을 검토하십시오. – Microsoft Office Communications Server http://www.microsoft.com/communicationsserver – Office Communication Server Trial http://www.microsoft.com/uc/products/ocs2007.mspx – Full trial Exchange download http://www.microsoft.com/technet/prodtechnol/eval/exchange/default.mspx – Hosted demo https://signmeup.exchange2007demo.com – Pre-installed Exchange virtual machines http://www.microsoft.com/vhd http://www.microsoft.com/korea/uc

    + Subeom LeeSubeom Lee, 6 months ago

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