Search

Ocs 2007 R2 New Features Korean

Loading...

Flash Player 9 (or above) is needed to view presentations.
We have detected that you do not have it on your computer. To install it, go here.

0 comments

Post a comment

    Post a comment
    Embed Video
    Edit your comment Cancel

    Notes on slide 1

    Description of the featureCommunicator Web Access is a browser based client used to access instant messaging, audio and desktop sharing capabilities of Office Communications Server 2007 R2.  Differentiation from past OCS 2007 and/or competitorsNew in OCS 2007 R2 in CWA – Support for Distribution groupsMulti-party desktop sharing.  Windows based PC can share.  Users on other operating systems can view.  Zero download required for viewing desktop sharingExternal users can join a desktop sharing session through CWA interfaceAdd audio to an existing conversation by having OCS dial out to a preferred deviceCustomizable menu optionsWho it benefits and howNew capability for end users who can now access OCS capabilities from a shared or locked down machine or machine using another operating system (cross platform support).How they get the featureCWA client requires deployment of CWA server.  The available features will depend on the underlying CAL.

    Description of the feature(Cross platform desktop sharing allows users to start sharing their desktops from either Office Communicator or Communicator Web Access. Note: non-IE browsers will operate as view-only participants.)Differentiation from past OCS 2007 and/or competitors(This functionality is similar to that provided via Netmeeting integration in Live Communications Server 2005. Our current solution is, however, more integrated and based on the RDP protocol to enable fast rendering.)Who it benefits and how(End users: simple 1-click method of sharing their desktopsITPros: easily take control of a user’s desktop to help them solve computer problems)How they get the feature(std cal for viewing, ent cal for sharing, no partner dependencies)

    Audio improvements §  AGC: Improvements to Voice Activity Detector, increased robustness to typing noise§  Echo: improved AEC (improved power to eliminate echoes, improved robustness against bad devices)o   Greater interoperability§  Implementation of Comfort Noise packet (CNP) according to RFC 3389 . The CNP does two things: tells the receiver when to switch to comfort noise generation (CNG) and gives the receiver an accurate measure of the background noise at the sender side. With OCS 2007 (Wave 12), the media stack did not have this, and at times would generate CN at too low a level. Overall the CNP is intended to address 4 audio complaints:·         Hearing a ‘wooshing’ sound after someone speaks·         Hearing a hissing/static sound during silence periods of a call·         Hearing nothing during silence and thinks a call is disconnected·         Hearing weird distortions after someone speaks or after promptso   Latency improvements§  Support for early media §  Achieves  < 150ms E2E latencyo   Video improvements§  Supports VGA (640x480) and HD (1280x720) @ up to 25 frames/sec  in P2P calls§  Video settings under control of UC Admin thru in-band provisioningo   Quality & Diagnostics§  Device-level enhancements to HW & SW.§  QoE Server includes Video, Gateway leg of the Mediation Server§  Ability to stitch different call legs and consolidate it to a single report§  In-call diagnostics to report on network impairments, network bandwidth limitations and bad devices§  Enhancements to reports to the QoE Monitoring Server§  Tools1.       OCS Media Traffic Analyzer Tool2.       PC4UC Health Check Tool3.       In-Call diagnostics extended일반적인 SIP 통화 시나리오 상에서 두 가지 문제가 발생하게 됩니다. Remote Ringback180 Ringing 메세지를 전달받은 엘리스의 전화기는 자체적으로 Ringback tone을 발생시킵니다. 그러나, 현실에서는 컬러링이나Remote 링백톤을 들을 수 있어야 하니다.  Media Clipping 보통 사람들은 수화기를 들면서 \"여보세요\"라고 말합니다. 위의 시나리오는 200 OK를 보내고 ACK를 받을 때까지의 이야기는 전달될수 없게 됩니다. 일반적으로 SIP Signaling은 몇개의 Proxy를 거쳐서 전달되지만, RTP는 전화기간에 바로 전달이 됩니다. 따라서 Media Clipping이 발생할 수 밖에 없어 밥의 \"여보세요\"가 엘리스에게는 \"세요\"라고 들릴 것입니다. 이러한 문제점은 SDP의 일반적인 Offer / Answer 절차 이전에 Media가 전송되어져야 한다는 것을 의미합니다. 즉, Early Media는 정규 Offer / Answer 절차 이전에 전송되는 RTP를 가리킵니다. 그렇다면, Early Media의 발생시점은 Invite의 생성에서 부터 ACK 신호까지입니다. ACK 이후에는 정상적인 Media가 전송됩니다.

    Description of the feature (Dial-in conferencing allows users to join an audio conference either via PSTN or voIP.)Differentiation from past OCS 2007 and/or competitors (Dial-in conferencing is a complete new feature in Office Communications Server 2007 R2. Please do no confuse this with dial-out conferencing available in Office Communications Server 2007.Compared to audio conferencing providers (ACPs): an on-premise solution provides cost savings as well as better control as the organization manages the solution themselves. Authentication happens against the organization’s Active Directory which may be viewed as more secure than the roles model utilized by ACPs.Compared to PBXs: Dial-in conferencing provides a seamless escalation process between audio conferencing and other communications modalities such as desktop sharing and video conferencing. Office Communications Server also improves the user experience by providing the Office Communicator interface for call management as opposed to asking end users to memorize DTMF codes.)Who it benefits and how(End users – time savings: 1-click join, only authenticate as much as you need (i.e. joining via Tanjay only requires the meeting ID)ITPros – money savings)How they get the feature (Dial-in conferencing is part of the ent cal, but users DO NOT have to be voice enabled to be able to use this functionality. There are no partner dependencies other than the connect to PSTN (via gateway or PBX).)

    Single Number Reach - means that employees use a single telephone number on their business card. With single number reach, desk phone/PC and mobile phone will ring when an incoming call arrives. Outbound calling also gives the same caller identity regardless of whether the person uses a desk phone or a mobile phone. Call forward setting can be done directly from the mobile device (available only one the Windows Mobile client). This scenario was the highest ranking mobile UC scenario among 1,173 mobile users (source: Windows Mobile research)Employee value: 1.Improve responsiveness and overall productivity. 2. Provide a way to set up boundaries between personal and work life. Example: sales person doesn’t need to give his personal cell number to customers that might call him when he is out on vacation.Employer value:When an employee leaves, taking his mobile phone with him, customers will continue to call the enterprise single number that was given to them. Thus, the enterprise relationship with customers is preserved and maintained, even if a key employee departs.How they get the featureOffice Communicator Mobile is provided at no extra cost to customers who have purchased Office Communications Server 2007 and Client Access Licenses (CAL):Std CAL: for IM/Presence functionality Ent CAL: for single number reach (OCS need to initiate voice calls in our to support this functionality) Scenario:Alex select Call via Work (signal goes trough the cellular network data channel)Alex and Ben both receive call back from OCS (signal goes through cellular network voice channel+ PSTN)

    You should usually have this discussion on the title slide. Talk about why the customer is speaking with you about UC, ask why they are interested in it and the challenges they are trying to face. Almost always the challenges will fall into the 4 buckets on this slide. It makes for a nice transition into the presentation and ensures that you have a discussion around the customer’s specific challenges vs. just telling them what you think their challenges are. When discussing the 4 areas of challenges on the slide, cover the following:Communications OverloadThis is primarily an end user challenge. Highlight that while more communications modes have become the norm (from phone, to phone + email, to phone + email + conferencing, to phone + email + conferencing + IM), end users are struggling with which communications modes to use and how to control how and when they are reached. So it is a combination of controlling how they communicate out and how people communicate with them. Also, as we have moved to an “always connected” work life balance in many areas, being able to shut off communication in down time or just to focus on something is critical. Distractions consume as much as 28% of the average U.S. worker’s day, costing $650 billion per year (Business Week, May We Have Your Attention, Please?, June 2008, Maggie Jackson) and while some of these are people looking on the web, ala Facebook, much of it stems from communications distractions due to people not know when they should interrupt someone or not. Clearly users need a way to control all these tools and a streamlined experience.Distributed teams, partners, and customersAt the same time that communications tools proliferate and controlling communications is becoming more difficult, most employees are seeing increased needs to work with distributed team members, partners, and customers. Whether it is someone across the hall or across an ocean, people need to connect and share information to succeed in the workplace. Sharing information and working together top many CIO concerns. This trend will only continue as organizations become more global, people take advantage of flexible work times and telecommuting, and customers and partners increase their expectations on how closely they work with companies.Security and complianceThe other issue we are hearing is that there is an increasing risk in insecure communications and that the need for more transparency is driving increased compliance needs. While communications modes proliferate, so do the attack vectors that people wishing to cause harm. And the cost of securing disparate systems is extremely expensive. Across communications modes we need to move to a more uniform security model that doesn’t incur so much cost. The same is true with compliance. As companies struggle to manage communications within their new and evolving compliance policies, they are also seeing increased complexity and cost.High cost of communicationsThe increased modes of communications, increased requirements people have in working together, and the increased need to manage secure and compliant communications in a world of increasing transparency are leading to increased costs for companies. In many cases the costs of not communicating are far higher than the costs of communication, so people end up paying the price. But the many different tools and the disparate networks bring in cost not just from the solution acquisition costs, but also the costs of managing and maintaining the solutions. Not to mention the costs that end users incur trying to use the solutions and playing communications tag over phone, email, and IM. Our studies show that the cost of managing communications solutions far outweighs every other cost element, so streamlining that experience on the backend is critical.These challenges, and the opportunity to help solve them, is what drives our investment in Unified Communications.

    Description of the featureNew features include:64-bit, SQL Server 2008 support - Windows Server 2003 x64 SP2 , Windows Server 2008 x64 - New in R2 – enables consolidated deployments with fewer servers – available in Enterprise EditionVirtualization support (post RTM) - Hyper-V on Windows Server 2008 - New in R2 - Hyper-V virtualization for non-media roles. Reduce # of servers required for deployment  and manage workloads easily. – found in Enterprise Edition, RTM + 90 days (current plan)Deployment Planning Tool - Improved in R2 - Improved tool now includes bandwidth calculations. - Wizard driven tool asks questions about # of users and features and outputs OCS topology diagrams (multiple sites) with an inventory of required hardware. – received through Resource toolkit (Additional software)Consolidated Edge - Edge Access, Edge A/V, Edge Web conf - all in one box. Load balance for scale/high availability - New in R2 - Simplifies install and configuration of edge features (External access, PIC, federation) onto one server. – found in Enterprise EditionCentralized Configuration management (via MMC) - Unique to OCS - Manage OCS configuration through a centralized, validated repository. Chances of misconfiguration are vastly reduced available in Standard or Enterprise EditionArchiving scale improvements - Improved in R2 - Archiving database separated from Call Detail Records (CDR) allowing archiving to scale to thousands of users. Simplifies deployment, increases scale, some improvements for archiving federated communications - Found in Enterprise EditionMonitoring Server (new reports to monitor activity) - Monitoring server - Improved in R2 - New reports tailored for end-to-end scenarios for monitoring voice, video and IM conversations in your network. Rich data warehouse for historical analysis/trending. Found in Enterprise EditionSystem Center Operations Manager 2007 supportDifferentiation from past OCS 2007 and/or competitorsA lot of enhancements over 2007.Who it benefits and howITPros will see the most benefits in better management.How they get the featureVaries, see above

    Areas of synergy with Exchange:Active Directory - Our main source of integration will be Active Directory where we share information between our two products through AD.  This includes information about the user (what Exchange UM server does the user connect to),  the servers (OCS looks like a gateway to ExUM),  and of course identity/authentication.  MMC - Because we both have MMC snap-ins, you can administer both systems from the same administrative console

    Synergy with Exchange: System Center Operations Manager - We both support SCOM (nee MOM) for health monitoring.  This gives the admin one place to look for the health of their UC deployment. 

    Description of the featureNew reports tailored for end-to-end scenarios for monitoring voice, video and IM conversations in your network. Rich data warehouse for historical analysis/trending. New activity reports - Peer-to-peer voice & video, IM, Conferencing activity; Media quality reports - UC to UC, PSTN, Conferencing; Performance reports - Mediation server, A/V, conferencing server etc; Device quality reports - Per-user reportsDifferentiation from past OCS 2007 and/or competitorsThese reports work across communications modes, which simplifies management and tracking and lets you see the users’ overall communications experience vs. having to cobble together multiple reports from various disconnected communications systems. This feature is improved in R2 over OCS 2007.Who it benefits and howITPros benefit through a more complete view of what is going on and lower monitoring costs.How they get the featureYou get this in the enterprise edition of the server.I have no idea but your question piqued my interest, so I looked up MOS:(Mean Opinion Score) The quality of a digitized voice line. It is asubjective measurement that is derived entirely by people listening to thecalls and scoring the results from 1 to 5, with a 5 meaning that speechquality is perfect. The MOS is an average of the numbers for a particularcodec. Because MOS testing requires carefully prepared and controlled testconditions, the best way to get an MOS test done is to have it outsourced.

    Talking Points:Microsoft’s software approach to UC also allows deep integration into server side business processes.Whenever a workflow requires someone to take a decision the software can now be embedded into the workflow to find such person at the right time and reach out via Communicator clients, custom clients or the phone, leveraging the security features and scalable architecture OCS provides.Think about the following features:High volume outbound notifications and alertsVia e-mailVia the IM clientVia the phoneOutbound Automated Agents via chat or the phoneOutbound form filling requests via chat or the phoneRole AgentsConnect to people based on Presence information, Skills defined as enhanced presence attributes, etc. Team Call/Astana is a great example of such a role agent.

    Talking Points:Any developer can build communications into desktop applications, for exampleBuild “Enhanced Presence” into any applicationEnable the context sensitive contact listsEmbed real-time availability status informationPower up “Click to Communicate” Enable the use of Enhanced Presence to determine the best way to communicateDisplay communications context in LOB applicationsProvide context within the conversationDisplay PIM information from Exchange directly inside your applicationBuild Calendaring solutions based on ExchangeThe sample shown in the screenshot is the Agent Control Panel for Dynamics CRM 4.0, a product that is part of OCS 2007 R2.This is a screenshot of the Dynamics CRM agent control panel showing a view of the agents screen and the agent has just received a call from a customer. In order to answer the query, the agent needs to consult with an expert, so he searches for an expert from within the dashboard. Once the expert is located, the agent can IM with the expert or have a voice conversation to better address the customer’s needs.

    TFS Spy demonstrates how the Unified Communications Platform increases the productivity of a development team by adding communication features to the software development tools the team uses every day.  The demo scenario is built around a team of developers that use VS 2008 and TFS to write software and manage their project lifecycle.  Understandably, members of the team spend a large portion of their day writing code for their product, but they also spend a great deal of effort making the team work together effectively, including:Collaborating – Much of the day is spent discussing design changes or reviewing code between peers.  Often one developer will call another to discuss a check-in or a code change.Managing Processes – The team is very interested in various events that happen as part of their project lifecycle including build completion, build status (success or failure) and often need to take some action before the process can move forward (for example, checking in a fix to a broken build).  Getting Information - Members of the team will sometimes need information when they are away from the office without access to their network, SharePoint sites, reports, etc.TFS Spy uses communication features built using the Unified Communications Platform to add value to these everyday scenarios.

    Kapsch is Microsoft partner for Unified Communications launch: The company is already successfully implementing the new UC solutionAs one of the first domestic companies, KapschBusinessCom AG is already implementing the new Microsoft Unified Communications solutions in regular operations. Through the integration of Microsoft Office Communications Server 2007, Microsoft Office Communicator 2007, Microsoft Office Live Meeting and Exchange Server 2007 as well as other telephony applications, the company is providing an innovative communications solution that is both powerful and cost-effective. Based on existing TC and IP network infrastructures, all communication channels such as instant messaging, voice and video conferencing are all integrated via one complete platform.Microsoft is presenting its VoIP-based Unified Communications solutions for the first time in Austria on 24 October 2007. KapschBusinessCom is able to present its initial references right at the launch due to its close partnership with Microsoft. The company is one of the first in the country to use this new technology for its own internal communications. Approximately 600 Kapsch employees throughout Austria as well as Prague, Bratislava, Budapest, Warsaw and Zagreb are already working with Microsoft Office Communications Server and are profiting from the advantages of real-time communication. The entire telephony and IT environment has been integrated based on the IP network with 9 VoIP telephone systems from Ericsson, Nortel and Cisco. This opens up many new opportunities regarding modern communications options for Kapsch employees. Due to the close cooperation with Microsoft, employees of both companies are linked via a so-called “federation” and can profit from functionalities such as presence information and instant messaging when working together.“Our Unified Communications product line focuses on the efficient utilisation of the existing company infrastructure and the use of multimedia, mobile options such as presence information and video/web conferencing,” explains HaiderShnawa, Product Manager at Microsoft Business Division for Microsoft Austria. “Kapsch is the perfect reference for us in this regard. Kapsch is also a great partner for system integration due to its service experience and competence throughout Austria regarding IT and data networks, as well as TC solutions.”Microsoft Office Communications Server 2007Microsoft Office Communications Server 2007 is the platform for new real-time communications solutions: it is based on the Session Initiation Protocol (SIP) standard. This enables Microsoft Office Communications Server 2007 to implement dynamic VoIP call management based on the presence information of the users. The system indicates whether or not the employee is currently in a meeting, on a business trip, on holiday or at their desk, thus determining the best way to reach them. This enables employee contact to be targeted via telephone, mobile, IM or e-mail. Additional functions include easy-to-use audio, video and web conferencing, for example. It also enables instant messaging within existing software applications, services and devices as well as with business partners and public instant messaging services.Unified Messaging with Microsoft Exchange Server 2007Unified Messaging with Exchange Server 2007 is more than just a single solution for processing and managing e-mails: Using this system, voice messages (voice mails) can be sent directly to the e-mail inbox of the respective employee who can then listen to it as a sound file. Incoming faxes are automatically converted to a graphics file and then forwarded to the recipient’s in-box. Using voice recognition, users can access their in-box and calendar from any phone.Using telephone applications with Microsoft OfficeThe advantages of all system components are combined in the best possible way due to the seamless integration of all Microsoft Office applications with existing telephone systems such as those from Nortel, Ericsson and Cisco. For the end user, this means an easy to use system with optimal interaction between telephones at the office, mobile devices, business applications as well as e-mail. Special attention has also been placed on the use of existing IT and TC investments, and insuring cost-effective administration through the use of the company's standard software and user management systems.Kapsch Integrating Telephones, IP Networks with Business SoftwareThe basic requirement for a successful Unified Communications solution is the harmonious integration of the telephony infrastructure with the voice over IP-capable data network and all IT company applications. KapschBusinessCom, as a Microsoft Gold Certified Partner, is Austria’s largest provider of company data networks, and with more than 10,000 telephony customers, it has all core competencies required for a successful Unified Communications system integration. KapschBusinessCom provides products and services Austria-wide ranging from the analysis and design of IT system environments, smart customisation services, complete system integration to support and operation (outsourcing) of the complete solution. The Kapschsmart.Switchboard, for example, is a switching solution for hybrid environments in which Microsoft OCS 2007 is used combined with telephone systems from Cisco, Ericsson and Nortel. Kapsch has already trained over 100 Microsoft Certified professionals. Microsoft appreciates this leading position and has selected Kapsch for the “National System Integrator – Voice Partner” programme. Throughout Europe, there are only 15 Unified Communications Microsoft partners of this type who are profiting as an “early-adopter” from the latest technical information and training as well as the close cooperation with Microsoft in the area of sales & marketing.Kapsch together with Microsoft, Nortel, Ericsson and other partners have developed some interesting start-up packages specially for the launch of the Unified Communications solution. For more information, please go to www.kapsch.net/Echtzeit to see what all the buzz is about.KapschBusinessCom AG - a Kapsch Group company - has more than 800 employees, a turnover of more than EUR 160 million and is Austria's leading provider of state-of-the-art communications, network and IT solutions. As a customer-oriented company, KapschBusinessCom is divided into four strategic business areas: Real Time Communication Solutions, Marketing Process Solutions, Outtasking Solutions and Business Protection Solutions. With a local presence and around 340 employees in the Czech Republic, Slovakia, Hungary, Croatia, Slovenia, Bulgaria, Ukraine and Poland, KapschBusinessCom is also a leading provider and reliable partner for its customers in their expansion activities in Central and Eastern Europe. For more information, please contact:Dkfm. JuttaHanleCompany communicationKapschBusinessCom AGWienerbergstraße 53, 1121 ViennaTel.: +43 (0)50 811 5787E-Mail: mailto:jutta.hanle@kapsch.netwww.kapschbussiness.comhttp://www.kapsch.net/BusinessCom/de/echtzeit.htm

    GE, global leader in medical imaging needed collaboration in their Radiology portal. The medical imaging industry made a huge shift to electronic records in recent historyCollaboration is a next big improvement to this environmentUSE SCENARIOSituation: During a radiology appointments the CT technician is evaluating patient and their medical images. Within the GE RIS (radiology information system) portal, MS UC presence is available for all radiologists and specialists who have been associated with patient images. Solution: Instant collaboration (IM, VoIP, Medical Image sharing) are possible between techs, radiologists while the patient is being evaluated. Benefits: Time savings, expedited care and potentially reducing scheduled appointments.GE evaluated the UC landscape & built a proof of concept that integrates MS UC (IM, VoIP, Presence and Medical image sharing)(Dassault Systemes is another great example of UC embedded collaboration)This provides a DRAMATIC new collaboration capabilities never imagined for the physiciansThis was integration was done with the open and free tools available on the MS UC platformNext phase is taking this into beta in live radiology environmentsGreat example of how leading application ISVs are embracing UC platform

    Talking Points:Development of communications enabled business process applications used to be extremely hard. Microsoft innovated by leveraging the Visual Studio environment and integrating Windows Workflow based UC activities into the overall Workflow Foundation.Simple drag and drop development now is possible to build sophisticated applications like Automated Agents (a.k.a. as query Response Bots) or IVR applications using speech technology built into the UC Managed API of OCS 2007 R2.Think about the following applications:Build inbound Query-Response BotsBuild chat self-service applicationsUses any Communicator client or custom built UC clientBuild Interactive Voice Response applications for telephone accessBuild Voice PortalsBuild touch tone or speech driven information or self-service IVR applications

    POSTcti Live-PA Intelligent Call RecorderLivePA has been developed and extensively tested by our own software engineers and as a fully Microsoft integrated product it represents the best of breed solution to any call recording, scheduling and compliance needs.  For more information please contact our dedicated sales team on 0870 1266633 or via e-mail solutions@postcti.comLive-PA is an easy way for Microsoft Office Communications Server 2007, (OCS 2007), to record calls and archive them in a straightforward searchable way.  It does this by running an automated group of virtual assistants that appear as available or busy, and when invited into a call one will record the conversation and save the compressed file along with potential identification data for later retrieval.  Recruiting a virtual assistant is done simply by dragging and dropping icons and the GUI appears very similar to OCS 2007 itself making it simple to use with minimal training.  Immediate access is then available via your desktop computer, just like a Microsoft Word document.Features include:Easy call-recording with ID tagging for retrieval and voice tagging for call points of interestDigitally signed, secure files including call times, participants and entry / leave timesConference scheduling via Outlook calendar - participants automatically invited into callsIntelligent reminders by the assistant to tag calls correctly to enable efficient user retrievalSystem architecture ensures recordings cannot be lost or accidentally deletedIM conversation history can be recorded along with voiceDefinable privilege levels mean full control over what call files individual users can accessThese features translate into real life benefits as your organisation implements changes that enable Gershon efficiencies, the Transformational Government agenda and the Freedom of Information Act.  In today�s operating environment organisations are increasingly being challenged with security and compliance and Live-PA ensures conformity with regulations from bodies such as FSA, DMA, ICSTIS, PCI and OFCOM.For increased information management options, Live-PA can be implemented in two ways.  Hosted requires no recording hardware or software installing at a users site and instead uses our hosted solution, whilst Enterprise requires servers and software to be installed at a clients premises.Recruit a POSTcti Live-PA to manage your information recording.Create. Retain. Review. Archive. Dispose.LivePA has been developed and extensively tested by our own software engineers and as a fully Microsoft integrated product it represents the best of breed solution to any call recording, scheduling and compliance needs.  For more information please contact our dedicated sales team on 0870 1266633 or via e-mail solutions@postcti.com

    Key message: persistent group chat provides the essential features required to organize cross-functional, ongoing discussions that persist over time. Unlike other forms of communications, group chat makes it easy for virtual teams to conduct ongoing real-time discussions that allow users to leave and re-enter the conversation efficiently and without succumbing to information overload.

    Favorites, Groups & Events

    Ocs 2007 R2 New Features Korean - Presentation Transcript

    1. Office Communications Server R2 - 새로운 기능 기업고객사업부 한국마이크로소프트
    2. 커뮤니케이션의 어려움 너무 많은 커뮤니케이션 수단 보안 / 컴플라이언스 이슈 여러 지역에 위치한 높은 유지 관리 비용 팀, 협력 업체, 고객 2
    3. 3
    4. OCS 2007 R2 Architecture UC endpoints Public IM Active Clouds Directory Windows DMZ AOL Live Data OCS 2007 R2 Pool Yahoo Audio/ Workloads: Video • IM/Presence SIP • Conferencing • Voice Monitoring • UCAS Applications Server Remote • Apps sharing Backend Front-End • Web Components SQL server Users Server(s) Edge Servers Communicator Advanced Exchange Web Access Media GW 2007 Server Archiving UM Server Federated Businesses (Mediation Server) Voicemail PSTN Group Chat 4
    5. 소프트웨어 요구 사항 OS - x64만 지원 Windows Server 2003 x64 SP2 Windows Server 2008 x64 SQL 2005 SP2, SQL 2008 AD Forest/Domain 수준: Windows Server 2003, 2008 Exchange UM: Exchange 2007 SP1, Exchange 2010 가상화 지원 – 지원 예정 Windows Server 2008 Hyper-V
    6. 6
    7. Office Communicator 2007 R2 개선된 상태 정보, 다양한 통화 관리 옵션 7
    8. Office Communicator 2007 R2 Communicator에서 데스크톱 공유 8
    9. Group Chat 그룹챗을 통해 특정 주제에 대한, 다자간의 시간의 제약을 받지 않는 토론을 할 수 있는 환경을 제공합니다. 팀 내 정보 공유의 개선된 방법입니다. 주요 기능  그룹 챗 전용 클라이언트  Office Communicator를 통한 상태 정보 연동  “탐색기” 스타일의 사용하기 쉬운 클라이언트  다양한 컨텐츠 타입 지원  메시지 브로드캐스팅  다양한 조건에 대한 알림 설정  사용자 정의 필터  전체 챗 룸 검색  Federated 그룹 챗
    10. 커뮤니케이터 웹 액세스 HTML 기반 IM, 상태 정보, 데스크톱 공유 웹 기반의 Office Communicator를 이용해 동료를 찾고, 상태 정보를 보고, 대화를 나누고, 데스크톱을 공유하고, 오디오 컨퍼런싱을 시작할 수 있습니다. 주요 기능  동일한 인터페이스, 교육 필요 없음  외부 사용자 초대 가능  다른 플랫폼 지원, 설치 없이 사용  다자간 인스턴트 메시징  웹 기반 데스크톱 공유  IM 대화 중 OCS가 사용자에게 전화를 걸어 오디오 컨퍼런싱으로 전환 가능 10
    11. 다른 플랫폼 사용자와 데스크톱 공유 커뮤니케이터기반의 데스크톱 프로그램 공유 협업 중인 사용자는 다른 플랫폼을 사용하더라도 데스크톱 프로그램을 공유할 수 있습니다. 주요 기능  Office Communicator와 CWA*에서 버튼 클릭으로 공유 시작  다른 플랫폼 사용자는 CWA*를 이용해 사용  상대방 데스크톱 조정  빠른 화면 렌더링 속도 * Communicator Web Access 11
    12. 커뮤니케이터 모바일 IM/상태 정보를 제공하는 모바일 클라이언트 직원들은 휴대 전화를 업무용으로 사용할 수 있고, 상태 정보와 IM을 활용해 다른 직원과 협업할 수 있습니다. 주요 기능*  Windows Mobile이 탑재된 스마트폰  JME 지원  Nokia S40, Motorola RAZR*  단일 번호 사용(Single number reach)  동시에 여러 IM 대화 가능  전사 연락처 검색 * Communicator Mobile for Java available with OCS 2007 R2 * Communicator Mobile for Symbian (Nokia S60) projected for 6 months after OCS 2007 R2 12
    13. 13
    14. HD급 고품질 영상 고화질영상 컨퍼런싱 협업이 필요한 사용자는 웹캠을 이용해 쉽게 영상 대화에 참석할 수 있습니다. 주요 기능  VGA, 720p HD 화질 지원  카메라 성능 및 PC 성능에 따라 화질 자동 설정  Polycom, Tandberg 화상 회의 장비와 연동  서버나 사용자 단에서 해상도 설정 가능 VGA Video HD Video  640 x 480  1280 x 720 (720p)  최대 25 fps  최대 25 fps  최대 600 kbps 대역폭  최대 1.5 Mbps 대역폭 (음성 제외) (음성 제외)  두 PC 모두 듀얼 코어 이상  두 PC 모두 쿼드 코어 이상 필요 (한 쪽만 영상을 필요 (한 쪽만 영상을 송출하더라도) 송출하더라도)  1:1 대화만 지원  1:1 대화만 지원 14
    15. 음성/영상 품질 향상 음성통화 및 다자간 회의에서전체적인 성능 향상  OCS 서버와의 일시적 네트워크 장애시에도 통화 지속  향상된 음성 품질  키보드 타이핑 잡음 제거  미세 잡음(Comfort Noise) 생성 (RFC 3389) 품질 향상  오디오 볼륨 미세 조절  반향 검출 능력 향상을 통해 통화 시작시 반향 줄임  HD, VGA 영상 지원  Early Media 지원  최신 STUN/TURN 프로토콜 구현 (ICE v19) 15
    16. 다이얼-인 컨퍼런싱 오디오컨퍼런싱 시스템 사내 구축 고비용의 오디오 컨퍼런싱 시스템을 사내에 구축하여 오디오 컨퍼런싱 관련 비용을 획기적으로 줄일 수 있습니다. 주요 기능  VoIP와 PSTN 다이얼-인 사용자 동시 참여  Outlook을 이용해 일정을 예약하거나 예약 없이 바로 컨퍼런싱 시작 옵션 제공  컨퍼런싱 안내 시스템 다국어 지원  Active Directory를 이용한 사용자 인증을 통해 보안 강화 16
    17. 전화벨 동시 울림 설정 (Team Call) 다른사람에게 걸려 온 전화를당겨 받기 자신에게 온 전화를 다른 팀원이 대신 받을 수 있도록 전화벨이 동시에 울리도록 설정합니다. 주요 기능  팀원간 전화를 당겨 받을 수 있는 기능 제공  동시에 울릴 팀원을 선택하거나 지연 시간을 선택할 수 있어 다양한 시나리오에 적용 가능  전화/IT 부서의 도움 없이 개인이 설정 가능  여러 사람에게 동시에 전화벨이 울리도록 설정 가능  전화를 받지 않으면 원래 전화 받는 대상의 음성 메시지로 연결 17
    18. 응답 그룹 (Response Group) 사용자가 설정할 수 있는 통화 처리, 대기, 라우팅 팀(혹은 부서)에 걸려 오는 전화에 대해 어떻게 처리할 지 설정하고, 차례로 가능한 사용자에게 전달된 대기 순서를 정할 수 있습니다. 주요 기능  IVR , 음성 인식, Text-to-Speech 통화 처리  사용자가 설정한 라우팅 규칙  순차적, 병렬적, 최근 전화 받은 사람 & round robin 라우팅  통화 대기 중 음악 제공  에이전트 상태 정보 통합  걸려 오는 전화의 정보 제공
    19. 단일 번호 사용(Single Number Reach) 사용자의위치나 디바이스에 상관 없이한 번호 사용 IT 관리자는 회사 전화 기록과 휴대 전화 기록을 컴플라이언스와 비용 청구 목적으로 통합할 수 있습니다. 주요 기능  회사 번호를 휴대폰에서도 사용  통화 자동 연결 설정  휴대 전화 통화기록도 모니터링 서버에 기록 (CDR) 19
    20. 20
    21. 관리/운영 환경 개선 서버 성능과 서버 관리성 개선 OCS 2007 R2에서 개선된 관리/운영 환경을 통해 인프라를 간소화시키고, 관리 능력을 증대시키며, 여러 신기술을 활용할 수 있습니다. 주요 기능  64-bit, SQL 2008 지원  가상화 지원  배포 계획 툴  통합된 Edge 서버 역할  중앙 집중형 설정 관리 시스템(MMC)  아카이빙 용량 증가  모니터링 서버 개선  System Center Operations Manager 2007 지원
    22. MMC 인터페이스를 이용한 OCS 관리 22
    23. System Center Operations Manager를 이용한 OCS 모니터링
    24. 모니터링 서버 개선 통화기록 및 음성/영상품질에 관한 모니터링 IT 관리자는 컴플라이언스 관련 이슈 또는 서비스 품질을 모니터링하기 위해 통화에 관한 로그를 관리할 수 있습니다. (예: 음성/영상에 대한 MOS 점수) 주요 기능  모니터링 전용 서버 역할  즉시 통화 데이터에 접근  사용 패턴 보고서/ROI 분석  과금, 컴플라이언스, 자산 관리 시스템으로 내보내기 24
    25. SQL 보고서를 이용한 커뮤니케이션 품질 관리
    26. 26
    27. OCS 2007 R2 API 업데이트 업무 프로세스 커뮤니케이션 과정에서 사람으로 인한 지연 시간 감소 개선된 UC Managed API를 이용해 서버 기반의 통합 커뮤니케이션 어플리케이션을 쉽게 개발할 수 있습니다. 주요 기능 다수에게 알림창 띄우기 채팅 혹은 전화를 이용한 자동화된 에이전트 개발 역할 에이전트 27
    28. UC 플랫폼 기반의 협업 도구 개발 데스크톱 어플리케이션에 커뮤니케이션 수단 통합 개발자는 Microsoft UC 플랫폼이 제공하는 다양한 상태 정보를 미리 만들어진 Presence Control을 사용하거나 코드 샘플을 참고해 개발할 수 있습니다. 주요 기능 “다양한 상태 정보”를 어플리케이션 개발 플랫폼에 상관 없이 사용 어떤 업무용 프로그램을 사용하더라도 “Click to Communicate” 기간계 어플리케이션에 커뮤니케이션 채널 통합 28
    29. Outlook 2007 29
    30. Outlook 2007 커뮤니케이터 Add-In 30
    31. 31
    32. Windows Vista Gadget Gadget Voice Mail Notification Setup 32
    33. Microsoft Dynamics CRM 33
    34. Kapsch smart.Switchboard Reason code Queue Who is calling? Monitor Custom Greeting Search in the Meta Directory Employee database OCS Presence Phone Status*) Details about Exchange Calendar The employees of the employee *) MS OCS07, Nortel CS1000, Cisco CM, Ericsson/Aastra MX-One & BusinessPhone 34
    35. 무전기 시스템과 연동 twistedpair solutions Audio Device Selection Alert channel Channel Volume Radio channel Channel Panning Channel activity Radio channel selection Push to Talk Button Radio power selection Current person talking Audio activity Audio alert selection Alert button Audio properties User status Hot key mapping User name 35
    36. GE Healthcare UC 솔루션 PARTNER PROFILE • GE Healthcare, 의료 이미징 분야의 세계적 기업 • 여러 협업 플랫폼을 검토한 후, Microsoft UC 플랫폼 선정 • GE와 Microsoft 임원의 Keynote 데모 (VoiceCon March ’08) • 베타 테스트 중 TECHNICAL SYNERGY • GE 방사선 의학 정보 시스템/사진 저장 • 방사선 학자를 위한 협업 솔루션 • Microsoft UC와 통합: • 상태 정보 • IM • VoIP • 이미지 공유 • 관련 업무 시간 감소 36
    37. Visual Studio를 이용한 개발 다양한 UC 어플리케이션을 통해 Anywhere Information Access Visual Studio 2008 기반의 GUI 툴을 이용하여 커뮤니케이션 수단이 통합된 업무 프로세스 개발이 쉬워집니다. 주요 기능 질문에 답하는 메신저 봇 개발 사용자가 전화로 정보를 요청했을 때 음성으로 대답해 주는 어플리케이션 Visual Studio 플러그인을 이용해 UC 어플리케이션을 쉽게 개발 37
    38. 개발 생산성 향상 38
    39. 자동화된 에이전트 개발 39
    40. SharePoint Workflow 알림 40
    41. 웹 페이지에 대화 시작 버튼 추가 41
    42. 탭 개발 – 위치 정보 연동 Personnel / Asset Tracking with Location Technology 42
    43. 통화 녹음 서비스 Add Live-PA Control Live-PA Assistant Initiate Call 43
    44. 다음 버전 미리 보기 44
    45. © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. 45
    SlideShare Zeitgeist 2009

    + Subeom LeeSubeom Lee Nominate

    custom

    449 views, 0 favs, 1 embeds more stats

    More info about this document

    © All Rights Reserved

    Go to text version

    • Total Views 449
      • 447 on SlideShare
      • 2 from embeds
    • Comments 0
    • Favorites 0
    • Downloads 9
    Most viewed embeds
    • 2 views on http://integrax.tistory.com

    more

    All embeds
    • 2 views on http://integrax.tistory.com

    less

    Flagged as inappropriate Flag as inappropriate
    Flag as inappropriate

    Select your reason for flagging this presentation as inappropriate. If needed, use the feedback form to let us know more details.

    Cancel
    File a copyright complaint
    Having problems? Go to our helpdesk?

    Tags

    -->
    Search
    RSS Feed
    What's new?

    © 2009 SlideShare Inc. All Rights Reserved