User Experience Research-Practice Interaction (at Connecting Dots)

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  • 1. User Experience Research-Practice Interaction Keith Instone #UXRPI instone.org/uxrpi-connectingdots 1
  • 2. Keith Instone @keithinstone #UXRPI 2 BGSU Computer science → HCI (research) Web usability → LIS → IA (practice) IBM (practice) → UX Strategic UX consulting
  • 3. Keith Instone @keithinstone #UXRPI 3 The Disciplined Designer educators.aiga.org/the-disciplined-designer [INFORMATION ARCHITECTURE][USER EXPERIENCE] [INTERACTION DESIGN]
  • 4. Keith Instone @keithinstone #UXRPI 4 From Don’t Make Me Think, Steve Krug
  • 5. Keith Instone @keithinstone #UXRPI 5
  • 6. Keith Instone @keithinstone #UXRPI 6
  • 7. Keith Instone @keithinstone #UXRPI 7
  • 8. Keith Instone @keithinstone #UXRPI 8 Research: the higher authority for a practitioner
  • 9. Keith Instone @keithinstone #UXRPI 9 Research Design Development Research Practice
  • 10. Keith Instone @keithinstone #UXRPI 9 Research “User” Research Design Development Research Practice
  • 11. Keith Instone @keithinstone #UXRPI 9 Research “User” Research Design Development “Scientific” Research Research Practice
  • 12. Keith Instone @keithinstone #UXRPI 9 Research “User” Research Design Development “Scientific” Research Research Practice Similar methods Different goals
  • 13. Keith Instone @keithinstone #UXRPI 10
  • 14. Keith Instone @keithinstone #UXRPI 10
  • 15. Keith Instone @keithinstone #UXRPI 11 Breadcrumb Navigation: Further Investigation of Usage By Bonnie Lida Rogers and Barbara Chaparro (2003) usabilitynews.org/breadcrumb-navigation-further-investigation-of-usage/ The purpose of this study is to investigate breadcrumb usage by evaluating the following research questions: 1. Do users choose to use breadcrumbs as a navigational tool? 2. Does breadcrumb usage improve navigational efficiency? 3. Does the location of the breadcrumb trail on a page effect usage? 4. Does a breadcrumb trail aid the user’s mental model of the site structure? Forty-five participants (20 male, 25 female) with an average age of 27 (range of 18 to 64) volunteered for the usability study....
  • 16. Keith Instone @keithinstone #UXRPI 11 Breadcrumb Navigation: Further Investigation of Usage By Bonnie Lida Rogers and Barbara Chaparro (2003) usabilitynews.org/breadcrumb-navigation-further-investigation-of-usage/ The purpose of this study is to investigate breadcrumb usage by evaluating the following research questions: 1. Do users choose to use breadcrumbs as a navigational tool? 2. Does breadcrumb usage improve navigational efficiency? 3. Does the location of the breadcrumb trail on a page effect usage? 4. Does a breadcrumb trail aid the user’s mental model of the site structure? Forty-five participants (20 male, 25 female) with an average age of 27 (range of 18 to 64) volunteered for the usability study....
  • 17. Keith Instone @keithinstone #UXRPI 11 Breadcrumb Navigation: Further Investigation of Usage By Bonnie Lida Rogers and Barbara Chaparro (2003) usabilitynews.org/breadcrumb-navigation-further-investigation-of-usage/ The purpose of this study is to investigate breadcrumb usage by evaluating the following research questions: 1. Do users choose to use breadcrumbs as a navigational tool? 2. Does breadcrumb usage improve navigational efficiency? 3. Does the location of the breadcrumb trail on a page effect usage? 4. Does a breadcrumb trail aid the user’s mental model of the site structure? Forty-five participants (20 male, 25 female) with an average age of 27 (range of 18 to 64) volunteered for the usability study....
  • 18. Keith Instone @keithinstone #UXRPI 12
  • 19. Keith Instone @keithinstone #UXRPI 13 How Do Users Really Hold Mobile Devices? Steven Hoober uxmatters.com/mt/archives/2013/02/how-do-users-really-hold-mobile-devices.php I’ve carried out a fresh study of the way people naturally hold and interact with their mobile devices. For two months, ending on January 8, 2013, I—and a few other researchers—made 1,333 observations of people using mobile devices on the street, in airports, at bus stops, in cafes, on trains and busses—wherever we might see them.
  • 20. Keith Instone @keithinstone #UXRPI 13 How Do Users Really Hold Mobile Devices? Steven Hoober uxmatters.com/mt/archives/2013/02/how-do-users-really-hold-mobile-devices.php I’ve carried out a fresh study of the way people naturally hold and interact with their mobile devices. For two months, ending on January 8, 2013, I—and a few other researchers—made 1,333 observations of people using mobile devices on the street, in airports, at bus stops, in cafes, on trains and busses—wherever we might see them.
  • 21. Keith Instone @keithinstone #UXRPI 14 What the $%&#*! is RESEARCH anyway? Is there value in separating types of research? Wikipedia types scientific (hypothesis testing) humanities (historical/context) artistic Karel’s types practical: improve a product, service practice-based: find patterns in small groups academic: generate & validate knowledge
  • 22. Keith Instone @keithinstone #UXRPI 15 If you are a user experience practitioner: What do you wish you had a “scientific” answer to? Have you tried to find these answers in the research literature? Roadblocks? Successes in applying to your practice?
  • 23. Keith Instone @keithinstone #UXRPI 16 If you are a researcher: What is the value of engaging with practitioners for you? Any examples where your research got better because of interactions you had with practitioners?
  • 24. Keith Instone @keithinstone #UXRPI 17 What should students be taught about research to better prepare themselves for the practitioner world?
  • 25. Keith Instone @keithinstone #UXRPI 18 Research culture “Publish or perish” Answers narrow questions Open sharing Experimentation Corporate culture “Produce or perish” Wants broad answers Strategic advantage Fear of failure
  • 26. Keith Instone @keithinstone #UXRPI 19 Research culture “Publish or perish” Answers narrow questions Open sharing Experimentation Corporate culture “Produce or perish” Wants broad answers Strategic advantage Fear of failure HCI research culture Publish for researchers Expanding field Status within academia UX practice culture No time for research Rapidly evolving practice Status within corporations
  • 27. Keith Instone @keithinstone #UXRPI 20 Research culture “Publish or perish” Answers narrow questions Open sharing Experimentation Corporate culture “Produce or perish” Wants broad answers Strategic advantage Fear of failure HCI research culture Publish for researchers Expanding field Status within academia UX practice culture No time for research Rapidly evolving practice Status within corporations Communication Little shared language Speed-of-operation differences Finding (time for) each other Fragmented professional organizations Mapping “answers” to “questions”
  • 28. Keith Instone @keithinstone #UXRPI 21 Research culture “Publish or perish” Answers narrow questions Open sharing Experimentation Corporate culture “Produce or perish” Wants broad answers Strategic advantage Fear of failure HCI research culture Publish for researchers Expanding field Status within academia UX practice culture No time for research Rapidly evolving practice Status within corporations Knowledge No shared knowledge base Hard to organize research for practical use Multi-/inter-disciplinary Communication Little shared language Speed-of-operation differences Finding (time for) each other Fragmented professional organizations Mapping “answers” to “questions”
  • 29. Keith Instone @keithinstone #UXRPI 22 Research culture “Publish or perish” Answers narrow questions Open sharing Experimentation Corporate culture “Produce or perish” Wants broad answers Strategic advantage Fear of failure HCI research culture Publish for researchers Expanding field Status within academia UX practice culture No time for research Rapidly evolving practice Status within corporations Education Position of UX within academia Amateur professionals Competing with business for training Knowledge No shared knowledge base Hard to organize research for practical use Multi-/inter-disciplinary Communication Little shared language Speed-of-operation differences Finding (time for) each other Fragmented professional organizations Mapping “answers” to “questions”
  • 30. Keith Instone @keithinstone #UXRPI 23
  • 31. Keith Instone @keithinstone #UXRPI 24
  • 32. Keith Instone @keithinstone #UXRPI 25
  • 33. Keith Instone @keithinstone #UXRPI 26 Karel van der Waarde
  • 34. Keith Instone @keithinstone #UXRPI 27 Which problem statements resonate with you? Do you have more to add? (Draw me a picture!)
  • 35. Keith Instone @keithinstone #UXRPI 28 Sharon Poggenpohl
  • 36. Keith Instone @keithinstone #UXRPI 29 New discipline:Translational Developers/Engineers Don Norman “Stop pretending that researchers and practitioners speak the same language” Abstractions of Research Practicalities of Practice Research Findings Language of Development & Business Issues to Address with Research Needs of Business
  • 37. Keith Instone @keithinstone #UXRPI 30
  • 38. Keith Instone @keithinstone #UXRPI 31
  • 39. Keith Instone @keithinstone #UXRPI 32
  • 40. Keith Instone @keithinstone #UXRPI 33
  • 41. Keith Instone @keithinstone #UXRPI 34
  • 42. Keith Instone @keithinstone #UXRPI 35 Hubs of activities: People, places (physical, virtual) and events Publishing: Better communication of research to practitioners (bite-sized, comics, co-authoring) Higher education: Team teaching, multi-disciplinary projects in school Influence decision makers: Grant funders & executives (to get at root causes of gap)
  • 43. Keith Instone @keithinstone #UXRPI 36 From uxdesignpractice.com
  • 44. Keith Instone @keithinstone #UXRPI 36 From uxdesignpractice.com
  • 45. Keith Instone @keithinstone #UXRPI 36 From uxdesignpractice.com
  • 46. Keith Instone @keithinstone #UXRPI 37 Which solutions/ideas resonate with you? What is your community doing well that others can learn from?
  • 47. Keith Instone @keithinstone #UXRPI 38 How does collaboration happen across disciplines & professions? My view: Treat it as a design project Let’s Connect the Dots to improve the interaction between research & practice!
  • 48. Keith Instone @keithinstone #UXRPI 39 Thanks! Keith Instone keith2014@instone.org @keithinstone instone.org #UXRPI