The Mobile Symphony: Engaging Audiences on the Go
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The Mobile Symphony: Engaging Audiences on the Go

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An overview of methods by which orchestras may engage audiences via mobile devices

An overview of methods by which orchestras may engage audiences via mobile devices

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  • The current penetration rate for smartphones is 58% as of April 2013.
  • The current penetration rate for smartphones is 58% as of April 2013.
  • 56% of Facebook users access their accounts via mobile devicesOver 50% of Twitter users access their accounts via mobile and are more active than their desktop counterpartsOver 20% of YouTube views are launched on mobile devices – that’s over 160 million videos per month
  • These applications are either pre-installed on phones during manufacture, or downloaded by customers from app stores.Whereas mobile websites require users to be connected to the internet, many mobile applications do not require an internet connection once they have been downloaded to your smartphone. This may be important for patrons who are trying to engage with your organization but are in an area where wireless service is not available.Whereas mobile websites are accessible from all types of mobile devices, mobile apps are tied to specific types of devices.  For example, a patron with an Android smartphone cannot use a mobile app designed for an iPhone.  Now, you may be saying to yourself, “Yes, but iPhones are the most popular smartphones on the market, so we should just design apps for iPhones.” [POINT OUT IMAGE ON RIGHT OF SLIDE]
  • These applications are either pre-installed on phones during manufacture, or downloaded by customers from app stores.Whereas mobile websites require users to be connected to the internet, many mobile applications do not require an internet connection once they have been downloaded to your smartphone. This may be important for patrons who are trying to engage with your organization but are in an area where wireless service is not available.Whereas mobile websites are accessible from all types of mobile devices, mobile apps are tied to specific types of devices.  For example, a patron with an Android smartphone cannot use a mobile app designed for an iPhone.  Now, you may be saying to yourself, “Yes, but iPhones are the most popular smartphones on the market, so we should just design apps for iPhones.” [POINT OUT IMAGE ON RIGHT OF SLIDE]
  • GamificationThere are four shows to save, or make worse, depending on your skills: The Marriage of Figaro, Swan Lake, Carmen and The Nutcracker. Each is harder than the last. All require you to do a series of jobs under strict time limits, from costuming dancers to dashing over rooftops in search of missing sheet music.Your score for each task is tallied, and at the end of each section a bit of the show runs, with whatever sets, props and lighting you’ve managed to pull together. A newspaper headline pops up to praise or damn your efforts.

The Mobile Symphony: Engaging Audiences on the Go Presentation Transcript

  • 1. The Mobile Orchestra: Engaging Audiences on the Go Illinois Council of Orchestras 2013 Conference David Dombrosky Chief Marketing Officer InstantEncore.com
  • 2. Mobile technology is NOT the future. It’s the PRESENT.
  • 3. There are currently 6.8 Billion mobile subscriptions worldwide. That’s equal to 96% of the world’s population. SOURCE: International Telecommunications Union
  • 4. As of June 2013, there were 345.2 million wireless subscriber connections in the U.S. That’s a penetration rate of 110% SOURCE: Mobithinking
  • 5. • Nearly 40% of all Internet traffic comes from mobile devices. (source: ComScore) • 25% of US mobile internet users never or infrequently open websites on desktop or laptop computers. (source: Mobithinking) • 2013 reports from mass email service providers show that 50-61% of emails are opened on smartphones or tablets. (sources: Movable Ink and Experian) SOURCE: ComScore
  • 6. If you were waiting for a “tipping point,” it’s already happened. SOURCE: Pew Research Center
  • 7. SOURCE: Pew Research Center
  • 8. Tablet Computers "Tablets are one of the most rapidly adopted consumer technologies in history and are poised to fundamentally disrupt the way people engage with the digital world both on-the-go and perhaps most notably, in the home." Mark Donovan, Senior VP of Mobile, comScore • Tablets have been on the market for 3 years • Over 60 million tablet owners in the United States • Nearly 25% of U.S. smartphone users also use a tablet computer.
  • 9. By 2015, more than one in three US internet users will have a tablet device.
  • 10. In May 2013, Musical America published a special report on mobile marketing in the performing arts. Download it for free at: http://bit.ly/14blFUX
  • 11. Group of Minds – Longitudinal Study of Arts Patrons & Mobile Usage • First survey in 2009 • Second survey in 2012 • Distributed to 45,000 arts patrons • 4.3% response rate
  • 12. We can’t afford to engage with mobile. NOT TRUE. You most likely already participate in “mobilized” environments.
  • 13. Social Media Tools are “Mobilized”
  • 14. Other “Mobilized” Online Tools
  • 15. QR Codes • QR = “quick response” • Bar codes can be linked to content • QR Code readers are free • Generators are also free. Ex: Scan.me
  • 16. Directing QR Codes to Your Standard Website
  • 17. Best Practices for QR Codes • Give the end user a mobile-friendly experience • Have a clear call to action • Use a code generator with analytics
  • 18. Three Questions: 1. How many visitors are coming to your website each month via mobile devices? 2. Is your website mobile-optimized? 3. How many monthly visitors need to be coming to your website via mobile devices before you actively pursue providing them with an optimized experience?
  • 19. 65% of U.S. smartphone users EXPECT a website to be as easy to use on their phones as it is on their computers. For smartphone users who encounter a website that is NOT optimized for Source: mobile devices, the bounce rate is 81%. wwww.ourmobileplanet.com
  • 20. Mobile Websites  Websites intended to be opened on a mobile device within an Internet browser  Accessible from all types of mobile devices  Designed for touch screen navigation  Require access to the Internet (3G, WiFi, etc.)
  • 21. Tips for Making Your Website Mobile Friendly or Mobile Optimized Keep the layout simple and easy to navigate Keep images to a minimum Use .png or .gif images – faster to load Test your site on a number of mobile devices Optimization plug-ins for current content management systems (e.g. WordPress, Drupal, etc.) • Create a separate mobile site • • • • • ▫ For example: m.yoursymphony.org instead of www.yoursymphony.org ▫ Consider using free and low-cost services like YoMobi ▫ Redirect mobile users to your mobile site
  • 22. Responsive Design
  • 23. Mobile Apps • Software designed for a mobile device
  • 24. Mobile Apps • Software designed for a mobile device • Platformspecific
  • 25. Mobile Apps • Software designed for a mobile device • Platformspecific • What can apps do that mobile websites cannot? • Apps are faster than mobile websites. • Apps allow you to access native features of the mobile device – like the camera or GPS • Many apps have a feature called “push notifications” that allow you to send short text messages to your subscribers. Coming soon to a performing arts app near you: GEO-FENCING
  • 26. Geo-Fencing Geo-Fence Outside the geofence, the app subscriber sees your standard app content: event listings, directions, parking information, videos, music, social media, etc. Venue Patron Inside the geo-fence, the app subscriber sees content that is all related to the event they are attending: welcome video from an artist, program notes, artist bios, educational info, quizzes, reminder of a postperformance reception or Q&A, etc.
  • 27. Mobile Apps • Software designed for a mobile device • Platformspecific • What can apps do that mobile websites cannot? • Psychology of the end user Mobile users open the internet browser on their phones when they are searching for something. When mobile users want to engage with content repeatedly over time, they want an app for that.
  • 28. Four Types of Arts Apps: Marketing & Promotional Example: Winnipeg Symphony Orchestra
  • 29. Four Types of Arts Apps: Educational & Information Based Example: Carnegie Hall’s 120th Anniversary Mobile App
  • 30. Four Types of Arts Apps: Playfully Interactive Example: Bravo Gustavo from LA Phil
  • 31. Four Types of Arts Apps: Games Example: The Show Must Go On app from Royal Opera House
  • 32. Investigate Multi-Platform Services Online-based services that use a central control panel to deliver content to multiple mobile platforms – Android, Apple, mobile web, etc. • • • • • InstantEncore TN Mobile Plus Cloudtix Mobile Roadie Apps for Venues
  • 33. Hire an App Developer • Be sure that your app has needs beyond a template service • Look for local developers or relationships to leverage • Make sure that the developer creates apps for Apple AND Android • GET REFERENCES
  • 34. Things to Think About • What does your audience want from their mobile experience with you? • What types of content do you already have to use? • What budget level do you have to devote to mobile engagement? • Can you leverage other resources or relationships?
  • 35. David Dombrosky david@instantencore.com