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Enhancing professional skills

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  • 1. Enhancing Professional Skills By, Kaushal Mandalia kaushal@insightHR.co.in +919825300447
  • 2. What is Professional Skill? It’s a skill and knowledge attained for both personal development and career advancement What we need..!! From Casual to Serious Attitude towards WORK Positive Behavioral attributes From Frown to Smile Time Management More Fun @ Workplace…(C) InsightHR, www.insightHR.co.in Prepared by, Kaushal Mandalia (kaushal@insightHR.co.in, +919825300447)
  • 3. (C) InsightHR, www.insightHR.co.in Prepared by, Kaushal Mandalia (kaushal@insightHR.co.in, +919825300447)
  • 4. Professional Skill Is it Really Important? Why it is Important? How we can cultivate it? What Changes we need to bring in?(C) InsightHR, www.insightHR.co.in Prepared by, Kaushal Mandalia (kaushal@insightHR.co.in, +919825300447)
  • 5. Professional Skill Is it Really Important? Why it is Important? How we can cultivate it? What Changes we need to bring in?(C) InsightHR, www.insightHR.co.in Prepared by, Kaushal Mandalia (kaushal@insightHR.co.in, +919825300447)
  • 6. What we will cover.. Understanding of FOUR Key Professional Skills Communication Skills Inter-personal Relations Skills Problem Solving Skills Supervision and Management Skills(C) InsightHR, www.insightHR.co.in Prepared by, Kaushal Mandalia (kaushal@insightHR.co.in, +919825300447)
  • 7. Communication Skills(C) InsightHR, www.insightHR.co.in Prepared by, Kaushal Mandalia (kaushal@insightHR.co.in, +919825300447)
  • 8. Basic Principles • Everything we do is communication 1 • The way we begin our message often 2 determines the outcome of the communication • The Way message is delivered always effects 3 the way message is received • The real communication is the message 4 received, not the message intended • Communication is two way street, we have to 5 give as well as gather Most of the problem, relationship issues are caused because of the way we communicate not because of what we communicate(C) InsightHR, www.insightHR.co.in Prepared by, Kaushal Mandalia (kaushal@insightHR.co.in, +919825300447)
  • 9. Communication Types Communication Requires Writing 70% of mistakes in workplace are Reading a direct result of Speaking POOR Communication Listening(C) InsightHR, www.insightHR.co.in Prepared by, Kaushal Mandalia (kaushal@insightHR.co.in, +919825300447)
  • 10. Think – Act - Communicate Think Act Communicate(C) InsightHR, www.insightHR.co.in Prepared by, Kaushal Mandalia (kaushal@insightHR.co.in, +919825300447)
  • 11. Success Sequence THINK, ACT & COMMUNICATE IN SAME WAY – IN SAME DIRECTION Think Act Communicate(C) InsightHR, www.insightHR.co.in Prepared by, Kaushal Mandalia (kaushal@insightHR.co.in, +919825300447)
  • 12. Give Good Information(C) InsightHR, www.insightHR.co.in Prepared by, Kaushal Mandalia (kaushal@insightHR.co.in, +919825300447)
  • 13. Gather Good Information with Your EARS(C) InsightHR, www.insightHR.co.in Prepared by, Kaushal Mandalia (kaushal@insightHR.co.in, +919825300447)
  • 14. ESSENTIALS OF COMMUNICATION Dos Always think ahead about what you are going to say. Use simple words and phrases Increase your knowledge on all subjects you are required to speak. Speak clearly and audibly. Check twice with the listener whether you have been understood accurately or not In case of an interruption, always do a little recap of what has been already said. Always pay undivided attention to the speaker while listening. While listening, always make notes of important points. Always ask for clarification if you have failed to grasp other’s point of view. Repeat what the speaker has said to check whether you have understood accurately.(C) InsightHR, www.insightHR.co.in Prepared by, Kaushal Mandalia (kaushal@insightHR.co.in, +919825300447)
  • 15. ESSENTIALS OF COMMUNICATION DON’Ts Do not instantly react and mutter something in anger. Do not use technical terms & terminologies not understood by majority of people. Do not speak too fast or too slow. Do not speak in inaudible surroundings, as you won’t be heard. Do not assume that every body understands you. While listening do not glance here and there as it might distract the speaker. Do not interrupt the speaker. Do not jump to the conclusion that you have understood every thing.(C) InsightHR, www.insightHR.co.in Prepared by, Kaushal Mandalia (kaushal@insightHR.co.in, +919825300447)
  • 16. What we will cover.. Understanding of FOUR Key Professional Skills Communication Skills Inter-personal Relations Skills Problem Solving Skills Supervision and Management Skills(C) InsightHR, www.insightHR.co.in Prepared by, Kaushal Mandalia (kaushal@insightHR.co.in, +919825300447)
  • 17. Interpersonal Skills(C) InsightHR, www.insightHR.co.in Prepared by, Kaushal Mandalia (kaushal@insightHR.co.in, +919825300447)
  • 18. Why it is required? In today’s business world organizations do not compete with their products Organizations compete through using their most valuable resource, their people, to maximum effect Interpersonal skills are vital to allow this to happen(C) InsightHR, www.insightHR.co.in Prepared by, Kaushal Mandalia (kaushal@insightHR.co.in, +919825300447)
  • 19. Organizational Context The organizational context of how interpersonal skills are used can be shown by the vast number of interpersonal interactions such as:(C) InsightHR, www.insightHR.co.in Prepared by, Kaushal Mandalia (kaushal@insightHR.co.in, +919825300447)
  • 20. Human Relations Personal Traits The way you interact with others will determine how successful you are. The following traits will help improve your interpersonal relations: friendliness, courtesy, self-control and and tact orderliness personal ethics self-awareness and creativity, initiative, willingness to change and responsibility self-esteem attitude empathy 20(C) InsightHR, www.insightHR.co.in Prepared by, Kaushal Mandalia (kaushal@insightHR.co.in, +919825300447)
  • 21. Factors hampering Interpersonal Relations Poor Listening Emotional Arousal Lack of Time Differences in objective(C) InsightHR, www.insightHR.co.in Prepared by, Kaushal Mandalia (kaushal@insightHR.co.in, +919825300447)
  • 22. Three Key Factors TRUST ACCENTUATE THE POSITIVE REDIRECT(C) InsightHR, www.insightHR.co.in Prepared by, Kaushal Mandalia (kaushal@insightHR.co.in, +919825300447)
  • 23. What we will cover.. Understanding of FOUR Key Professional Skills Communication Skills Inter-personal Relations Skills Problem Solving Skills Supervision and Management Skills(C) InsightHR, www.insightHR.co.in Prepared by, Kaushal Mandalia (kaushal@insightHR.co.in, +919825300447)
  • 24. Problem Solving Skills Raise your hand when you find the Mitsake(C) InsightHR, www.insightHR.co.in Prepared by, Kaushal Mandalia (kaushal@insightHR.co.in, +919825300447)
  • 25. Problem Solving Skills PROBLEM OPPORTUNITYEvery Coin has two sides Opportunity is an outcome of Problem Solution
  • 26. Exercise(C) InsightHR, www.insightHR.co.in Prepared by, Kaushal Mandalia (kaushal@insightHR.co.in, +919825300447)
  • 27. Barriers that get in our ways Time Why change? Usually don’t need to be creative Habit Routine Haven’t been taught to be creative(C) InsightHR, www.insightHR.co.in Prepared by, Kaushal Mandalia (kaushal@insightHR.co.in, +919825300447)
  • 28. Problem Solving Process Clearly Define the Problem Gather all required information Break it into parts Identify all potential solutions (Brainstorming) Select Best Solution Take Action (Execution) Examine Review(C) InsightHR, www.insightHR.co.in Prepared by, Kaushal Mandalia (kaushal@insightHR.co.in, +919825300447)
  • 29. What we will cover.. Understanding of FOUR Key Professional Skills Communication Skills Inter-personal Relations Skills Problem Solving Skills Supervision and Management Skills(C) InsightHR, www.insightHR.co.in Prepared by, Kaushal Mandalia (kaushal@insightHR.co.in, +919825300447)
  • 30. Management Skills MANAGEMENT MANAGE ME Communication MANAGE MEN Commitment Relationship Management MANAGE ME Attitude Towards Self Attitude towards others Lead by Example(C) InsightHR, www.insightHR.co.in Prepared by, Kaushal Mandalia (kaushal@insightHR.co.in, +919825300447)
  • 31. Supervisory Skills Long Term Goal Short Term Tasks (Planning) Scheduling Activities, Execution (Supervision)(C) InsightHR, www.insightHR.co.in Prepared by, Kaushal Mandalia (kaushal@insightHR.co.in, +919825300447)
  • 32. Organizing, Staffing, Employee Development Empowering Others Stimulate Individual and Group Performance Interviewing Coping with Work Dynamics Providing Feedback Coaching(C) InsightHR, www.insightHR.co.in Prepared by, Kaushal Mandalia (kaushal@insightHR.co.in, +919825300447)
  • 33. While Training is only Showingthe path, Walking on to itshould be your Choice
  • 34. By, Kaushal Mandaliakaushal@insightHR.co.in