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What is Customer 2.0?,[object Object]
Customer 2.0 has tuned out all of your yelling,[object Object],by Orange_Beard,[object Object]
The customer is in charge,[object Object],|   SLIDE :3,[object Object],Customer 2.0 has nearly unlimited access to information on companies, products and people they are considering doing business with. ,[object Object]
A Customer Revolution is Underway,[object Object],|   SLIDE :4,[object Object],A new era has begun and the buying cycle is quickly replacing the sales cycle.,[object Object]
Your Customers are talking to each other if you like it or not!,[object Object],|   SLIDE :5,[object Object],“,[object Object]
|   SLIDE :6,[object Object],Start Listening More and Talking Less,[object Object]
|   SLIDE :7,[object Object],“,[object Object],Customer 2.0 wants to be heard and responded to on their terms,[object Object],”,[object Object],by Melvin Gaal (Mindsharing.eu),[object Object]
Come back down to your customers level,[object Object]
Become,[object Object],More Transparent,[object Object]
|   SLIDE :10,[object Object],Customer 2.0 will use social media before your 800 number.,[object Object]
|   SLIDE :11,[object Object],Don’t hide from the feedback, embrace it and engage.,[object Object]
Social media is a force to be reckoned with.,[object Object]
Connecting with your customer in the time and place they choose will  insure you have their full attention,[object Object]
…and you can make them a customer for life,[object Object]
|   SLIDE :15,[object Object],Social Selling University is not like social media courses which are typically designed for marketing departments. Social selling is a series of content that is being developed around how social media can be used to identify new opportunities and engage customers/prospects in social networks they spend the most time in. LinkedIn, Twitter, blogs and other social networks are filled with people asking for advice on products and looking to engage with friends, peers and experts to make intelligent buying decisions. This is where the opportunities are being created and sales people need to be part of those conversations.,[object Object],###,[object Object],Social Selling Universityis brought to you by InsideView a Sales 2.0 leader, bringing intelligence gained from social media and traditional editorial sources to the enterprise to increase sales productivity and velocity.  We were founded in 2005 by pioneers of the SaaS, CRM and Content industries to take advantage of the convergence of social media and enterprise applications.,[object Object]

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What is customer 2.0?

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Editor's Notes

  1. Customer 2.0 has tuned out all of your yelling
  2. The customer is in charge: Customer 2.0 has nearly unlimited access to information on companies, products and people they are considering doing business with.