The use of alternative postal operators
                     in the e-world
          Introduction
          Postal tren...
Introduction to
Integer.pl Capital Group
Integer.pl Group - introduction



                                                        Postal services
   Distribution...
Integer.pl in numbers
    Results (in
                       2005     2006    2007      2008     2009     Q1 2010
  thousa...
Growing mail volume of InPost
      Growth from 0,3 million letters in
       Q4 2006 to 12 million letters per
       mo...
World Mail Awards – Growth Award 2010




World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
Postal trends
Trends in European mail market
        Decline in mail volume by ~5% yearly (gives
         50% in 10 years time!)

    ...
E-commerce growth
        E-commerce is growing

        25.6% of world population with
         access to Internet - IM...
E-services @InPost
InPost’s e-services



                                                        Hybrid mail




        Paczkomaty 24/7


 ...
Paczkomaty 24/7
      Self-service pick-up points                                             Number     Max dimensions
 ...
Paczkomaty 24/7 - statistics
    96,69%               delivered       day      after
        posting
    34,9%        of...
Social-commerce
Internet penetration in 1998




             Only a few countries with internet penetration above 15%




World Mail & E...
Internet penetration in 2008




           Many countries with internet penetration above 30%

           Some European...
Social media – new communication channel
      Digitalization of today’s world                                   Interne...
Blog
                                                                      Microblog




                                 ...
InPost blog

      Another      communication         channel      with
       internet users, bloggers, journalists and
...
InPost - microblogging

      Discussion      and      communication          with
       internet user

      Current a...
Facebook for @InPost and @Paczkomaty

      2 channels for @InPost and @Paczkomaty

      Integration with other channel...
Applications and games

      Paczkobranie – „Parcel-rooming”

      Pick up the box and win the physical
       award f...
How to merge e-commerce with social media?




  Source: Sklepy24.pl


   E-commerce worth 13 billion PLN                 ...
FBShop - e-comm solution on Facebook




World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
Thank you for your
                         attention!
       Contact details:

       Rafał Brzoska
       Chief Executiv...
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The use of alternative postal operators in the e-world

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The use of alternative postal operators in the e-world. InPost winner of the World Mail Awards 2010.

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The use of alternative postal operators in the e-world

  1. 1. The use of alternative postal operators in the e-world  Introduction  Postal trends  E-services  Social-commerce Rafał Brzoska CEO, InPost World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
  2. 2. Introduction to Integer.pl Capital Group
  3. 3. Integer.pl Group - introduction Postal services Distribution of unaddressed mail Financial services largest alternative postal operator in market leader in distribution for Poland Basic financial and insurance services supermarket chains offered in 100 Point of Sales Distribution of UDM in Ukraine Logistics services Operations started in January 2009. Automated parcel terminals Currently present in almost 100 cities logistics support to Group’s 300 machines in 67 cities subsidiaries World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
  4. 4. Integer.pl in numbers Results (in 2005 2006 2007 2008 2009 Q1 2010 thousand PLN) Net income from 31 507 44 778 62 123 94 945 135 874 42 196 sales Operating cots 29 215 43 029 58 897 91 045 126 724 34 775 EBIT 2 303 1 826 3 533 8 505 12 333 7 421 Net profit 1 921 1 584 2 751 6 481 10 279 3 839 Constant income growth in the last years Income growth of 2009 by 40% (from 95 mln PLN to 135 mln PLN) In 2009 we delivered : • 1,03 billion unaddressed compared to 982 mln in 2008 • 74.84 million addressed items compared to 28,12 mln in 2008 In 2009 we almost tripled mail volumes and increased UDM by 2% World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
  5. 5. Growing mail volume of InPost  Growth from 0,3 million letters in Q4 2006 to 12 million letters per month in Q1 2010  Optimistic prospective for alternative postal operators  … but looking carefully for improvements thanks to e-services InPost’s strategy is to have 30% of income from non-mail business World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
  6. 6. World Mail Awards – Growth Award 2010 World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
  7. 7. Postal trends
  8. 8. Trends in European mail market  Decline in mail volume by ~5% yearly (gives 50% in 10 years time!)  Electronic subsitution (emails, e-documents)  Technology improvements  Market liberalisation and new entrants  New generation of heavy users of Internet, social media and others  Growing importance of e-commerce  Parcel business is growing (especially B2C) World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
  9. 9. E-commerce growth  E-commerce is growing  25.6% of world population with access to Internet - IMRWorld  Double growth of online retailing % of total (3.2% in 2009 to 7.4% in 2011) – PayPal UK Online Retail Report  36% growth of e-commerce in Poland in 2009 – Sklepy24.pl  Lots of new opportunities World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
  10. 10. E-services @InPost
  11. 11. InPost’s e-services Hybrid mail Paczkomaty 24/7 E-invoicing Mobile payments World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
  12. 12. Paczkomaty 24/7  Self-service pick-up points Number Max dimensions Size of boxes (in cm)  The answer for a fast growing e-commerce market in Poland that meet customers needs Size A 32 8 x 38 x 64 cm (fast deliveries, longer opening hours – 24/7 and attractive prices) Size B 32 19 x 38 x 64 cm  SMS / email notification about the parcel in the Size C 12 41 x 38 x 64 cm machine  Additional services:  Insurance  Cash on delivery  300 machines in 67 cities  450 machines by end of 2010 World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
  13. 13. Paczkomaty 24/7 - statistics  96,69% delivered day after posting  34,9% of parcels collected between 18:00 – 9:00  48,18% of parcels collected within 6 hours after leaving it in the machine * Source: InPost, data from October ’09 – April ‘10 World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
  14. 14. Social-commerce
  15. 15. Internet penetration in 1998  Only a few countries with internet penetration above 15% World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
  16. 16. Internet penetration in 2008  Many countries with internet penetration above 30%  Some European countries with 70% plus World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
  17. 17. Social media – new communication channel  Digitalization of today’s world  Internet users in the world - 1,769,344,264  E-mail messages sent today - 229,522,502,610  No demand for letter writing  e-mails and  Blog posts today - 488,441 booming of Facebook, Twitter, YouTube  Google searches today - 2,450,024,876  Mail business is no longer sexy for young Source: BBC & Realtimestatistics.org generation  How to attract younger generation? – Social Media ?  Social-commerce - How to make business out of social media? World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
  18. 18. Blog Microblog #InPost @Social Media YouTube Facebook World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
  19. 19. InPost blog  Another communication channel with internet users, bloggers, journalists and InPost employees  Posts:  News from InPost (new products, conferences, promotions)  Liberalisation  Postal and e-commerce topics  News from the World  Miscellaneous World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
  20. 20. InPost - microblogging  Discussion and communication with internet user  Current activities of InPost  Building brand awareness of InPost as an alternative towards PPO  Building customer loyalty  Contests World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
  21. 21. Facebook for @InPost and @Paczkomaty  2 channels for @InPost and @Paczkomaty  Integration with other channels  Photos / News / Videos  Latest news  Building brand awareness  Applications World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
  22. 22. Applications and games  Paczkobranie – „Parcel-rooming”  Pick up the box and win the physical award from our e-commerce partners  Award collection from Paczkomaty 24/7  Interesting awards from our partners World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
  23. 23. How to merge e-commerce with social media? Source: Sklepy24.pl E-commerce worth 13 billion PLN Increasing role of Facebook Growth by 30% p.a. More social media channels Social-commerce World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
  24. 24. FBShop - e-comm solution on Facebook World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
  25. 25. Thank you for your attention! Contact details: Rafał Brzoska Chief Executive Officer Email: rbrzoska@inpost World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
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