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The use of alternative postal operators in the e-world
 

The use of alternative postal operators in the e-world

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The use of alternative postal operators in the e-world. InPost winner of the World Mail Awards 2010.

The use of alternative postal operators in the e-world. InPost winner of the World Mail Awards 2010.

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    The use of alternative postal operators in the e-world The use of alternative postal operators in the e-world Presentation Transcript

    • The use of alternative postal operators in the e-world  Introduction  Postal trends  E-services  Social-commerce Rafał Brzoska CEO, InPost World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
    • Introduction to Integer.pl Capital Group
    • Integer.pl Group - introduction Postal services Distribution of unaddressed mail Financial services largest alternative postal operator in market leader in distribution for Poland Basic financial and insurance services supermarket chains offered in 100 Point of Sales Distribution of UDM in Ukraine Logistics services Operations started in January 2009. Automated parcel terminals Currently present in almost 100 cities logistics support to Group’s 300 machines in 67 cities subsidiaries World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
    • Integer.pl in numbers Results (in 2005 2006 2007 2008 2009 Q1 2010 thousand PLN) Net income from 31 507 44 778 62 123 94 945 135 874 42 196 sales Operating cots 29 215 43 029 58 897 91 045 126 724 34 775 EBIT 2 303 1 826 3 533 8 505 12 333 7 421 Net profit 1 921 1 584 2 751 6 481 10 279 3 839 Constant income growth in the last years Income growth of 2009 by 40% (from 95 mln PLN to 135 mln PLN) In 2009 we delivered : • 1,03 billion unaddressed compared to 982 mln in 2008 • 74.84 million addressed items compared to 28,12 mln in 2008 In 2009 we almost tripled mail volumes and increased UDM by 2% World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
    • Growing mail volume of InPost  Growth from 0,3 million letters in Q4 2006 to 12 million letters per month in Q1 2010  Optimistic prospective for alternative postal operators  … but looking carefully for improvements thanks to e-services InPost’s strategy is to have 30% of income from non-mail business World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
    • World Mail Awards – Growth Award 2010 World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
    • Postal trends
    • Trends in European mail market  Decline in mail volume by ~5% yearly (gives 50% in 10 years time!)  Electronic subsitution (emails, e-documents)  Technology improvements  Market liberalisation and new entrants  New generation of heavy users of Internet, social media and others  Growing importance of e-commerce  Parcel business is growing (especially B2C) World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
    • E-commerce growth  E-commerce is growing  25.6% of world population with access to Internet - IMRWorld  Double growth of online retailing % of total (3.2% in 2009 to 7.4% in 2011) – PayPal UK Online Retail Report  36% growth of e-commerce in Poland in 2009 – Sklepy24.pl  Lots of new opportunities World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
    • E-services @InPost
    • InPost’s e-services Hybrid mail Paczkomaty 24/7 E-invoicing Mobile payments World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
    • Paczkomaty 24/7  Self-service pick-up points Number Max dimensions Size of boxes (in cm)  The answer for a fast growing e-commerce market in Poland that meet customers needs Size A 32 8 x 38 x 64 cm (fast deliveries, longer opening hours – 24/7 and attractive prices) Size B 32 19 x 38 x 64 cm  SMS / email notification about the parcel in the Size C 12 41 x 38 x 64 cm machine  Additional services:  Insurance  Cash on delivery  300 machines in 67 cities  450 machines by end of 2010 World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
    • Paczkomaty 24/7 - statistics  96,69% delivered day after posting  34,9% of parcels collected between 18:00 – 9:00  48,18% of parcels collected within 6 hours after leaving it in the machine * Source: InPost, data from October ’09 – April ‘10 World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
    • Social-commerce
    • Internet penetration in 1998  Only a few countries with internet penetration above 15% World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
    • Internet penetration in 2008  Many countries with internet penetration above 30%  Some European countries with 70% plus World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
    • Social media – new communication channel  Digitalization of today’s world  Internet users in the world - 1,769,344,264  E-mail messages sent today - 229,522,502,610  No demand for letter writing  e-mails and  Blog posts today - 488,441 booming of Facebook, Twitter, YouTube  Google searches today - 2,450,024,876  Mail business is no longer sexy for young Source: BBC & Realtimestatistics.org generation  How to attract younger generation? – Social Media ?  Social-commerce - How to make business out of social media? World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
    • Blog Microblog #InPost @Social Media YouTube Facebook World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
    • InPost blog  Another communication channel with internet users, bloggers, journalists and InPost employees  Posts:  News from InPost (new products, conferences, promotions)  Liberalisation  Postal and e-commerce topics  News from the World  Miscellaneous World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
    • InPost - microblogging  Discussion and communication with internet user  Current activities of InPost  Building brand awareness of InPost as an alternative towards PPO  Building customer loyalty  Contests World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
    • Facebook for @InPost and @Paczkomaty  2 channels for @InPost and @Paczkomaty  Integration with other channels  Photos / News / Videos  Latest news  Building brand awareness  Applications World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
    • Applications and games  Paczkobranie – „Parcel-rooming”  Pick up the box and win the physical award from our e-commerce partners  Award collection from Paczkomaty 24/7  Interesting awards from our partners World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
    • How to merge e-commerce with social media? Source: Sklepy24.pl E-commerce worth 13 billion PLN Increasing role of Facebook Growth by 30% p.a. More social media channels Social-commerce World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
    • FBShop - e-comm solution on Facebook World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010
    • Thank you for your attention! Contact details: Rafał Brzoska Chief Executive Officer Email: rbrzoska@inpost World Mail & Express Europe Conference, Copenhagen, 15-17 June 2010