Providing fast and low cost parcel delivery
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Providing fast and low cost parcel delivery - Prezentacja InPost z konferencji European Postal Services w 2010 roku.

Providing fast and low cost parcel delivery - Prezentacja InPost z konferencji European Postal Services w 2010 roku.

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  • 1. Stream B: A strategic opportunity - capitalising on the growth of e-commerce Providing fast and low cost parcel delivery  Price vs. speed? – balancing two conflicting priorities  Getting it right for the end-user: prearranging time of delivery  Reverse logistics: assessing the challenges and opportunities  Tailoring the offering to serve a diverse range of customers Rafał Brzoska, Chief Executive Officer, InPost European Postal Services, Providing fast and low cost parcel delivery, Brussels, 23.03.10
  • 2. InPost in the last 12 months … Changes since our last presentation in Amsterdam in March 2009 at the European Postal Services conference  Mail volume grew from 4.4 mln items to 10 mln items per month  New sorting hub and 3 automated sorting machines  Launching Paczkomaty 24/7 project – 250 automated parcel terminals are now present in 59 cities and growing  Rebranding of the company (new logo, new claim, 3 new websites, presence in social media) – InPost. Modern Post European Postal Services, Providing fast and low cost parcel delivery, Brussels, 23.03.10
  • 3. Agenda  Very briefly about InPost  E-commerce in Poland  InPost solution towards e-commerce  New e-solutions European Postal Services, Providing fast and low cost parcel delivery, Brussels, 23.03.10
  • 4. Briefly about InPost
  • 5. Integer.pl Group - introduction Distribution of unaddressed mail Postal services Financial services market leader in distribution for largest independent postal operator Basic financial and insurance services supermarket chains offered in 100 Point of Sales Distribution of UDM in Ukraine Logistics services Operations started in January 2009. Automated parcel terminals Currently present in almost 100 cities logistics support to Group’s 250 machines in 59 cities subsidiaries European Postal Services, Providing fast and low cost parcel delivery, Brussels, 23.03.10
  • 6. Market Integer.Ua InPost Hybrid mail InPost liberalisation Integer.pl – UDM InPost UDM in Paczkomaty transactional Finance in Poland Ukraine e-commerce mail from 2013 1999 2006 2007 2009 2009 2010 2013  Standard, express and registered express letters, parcels as well as manufacturing and installation of commercial mailboxes  Main focus on business customers (95% of income). European Postal Services, Providing fast and low cost parcel delivery, Brussels, 23.03.10
  • 7. Growing mail volume of InPost  Growth from 0,3 million letter per month in Q4 2006 to 9 million letters per month in Q4 2009  Goal for Q4 2010 is to deliver 19 mln letters a month European Postal Services, Providing fast and low cost parcel delivery, Brussels, 23.03.10
  • 8. E-commerce in Poland
  • 9. Postal market: 1990 vs. 2010 European Postal Services, Providing fast and low cost parcel delivery, Brussels, 23.03.10
  • 10. E-commerce – World Stats 1.82 billion Internet users almost 0.5 billion euro spent on e-retail Constant growth of e- commerce Further prospects for growth Source: IMRWorld, 16.03.10 European Postal Services, Providing fast and low cost parcel delivery, Brussels, 23.03.10
  • 11. Reasons to launch Paczkomaty 24/7 in Poland 13 bln PLN – Polish e- Very dynamic e- Almost 7.500 e- 6.9 mln Poles commerce 36.4% growth retail growth in stores active in purchased sth market size for compared to 2007 the last years Polish internet over internet 2009 according to Sklepy24.pl Source: Polish e-commerce, Polish DMA & E-commerce Poland, Sklepy 24.pl European Postal Services, Providing fast and low cost parcel delivery, Brussels, 23.03.10
  • 12. InPost solution towards e-commerce
  • 13. Paczkomaty 24/7 European Postal Services, Providing fast and low cost parcel delivery, Brussels, 23.03.10
  • 14. Paczkomaty 24/7 Number of Size Max dimensions (in cm) boxes Size A 32 8 x 38 x 64 cm  Automated delivery terminals system for a shipment collection Size B 32 19 x 38 x 64 cm  The answer for a fast growing e- commerce market in Poland that Size C 12 41 x 38 x 64 cm meet customers needs (fast deliveries, longer opening hours – 24/7 and attractive prices)  Locations:  250 locations in 59 cities  450 locations in H1 of 2010 European Postal Services, Providing fast and low cost parcel delivery, Brussels, 23.03.10
  • 15. Process overview Delivery option Online purchase Delivery SMS / email Parcel collection time notification from Paczkomat 1. Email / SMS notification about parcel being delivered to the machine 2. The customer has 3 days for parcel collection 1. After 2 days email / SMS notification is sent to customer reminding about the parcel in the machines 3. After 3 days parcel is then transferred to InPost’ regional branch 4. Customer has 11 days for parcel collection 5. After 14 days the parcel is then returned to sender European Postal Services, Providing fast and low cost parcel delivery, Brussels, 23.03.10
  • 16. Benefits  No need to queue at post offices or await for courier – you decide when and where you want to collect the parcel  Accessibility - open 24 hours a day, 7 days in a week  Deliveries within 2 working days  Competitive prices  Email / SMS notification when the parcel is put into the machine European Postal Services, Providing fast and low cost parcel delivery, Brussels, 23.03.10
  • 17. Postal dilemnas …  Price vs. speed? – balancing two conflicting priorities  Getting it right for the end-user: prearranging time of delivery  Reverse logistics: assessing the challenges and opportunities How does InPost solves those problems … European Postal Services, Providing fast and low cost parcel delivery, Brussels, 23.03.10
  • 18. Price vs. speed? – balancing two conflicting priorities … why not to do both? Price Speed  the lowest price on the market  open quality policy - stats available on the web every day  reducing the problem of the last mile  96.7% delivered next day  standard service is D+2 European Postal Services, Providing fast and low cost parcel delivery, Brussels, 23.03.10
  • 19. Getting it right for the end-user: prearranging time of delivery … why not to give the customer to decide?  35% of parcels collected during first  Almost 40% of parcels collected during 6 hours night hours (18:00 – 8:00)  53% collected during first 24h European Postal Services, Providing fast and low cost parcel delivery, Brussels, 23.03.10
  • 20. Reverse logistics: challenges and opportunities  Reverse logisitcs:  Imagine cable / telecom companies selling internet modems  Customers have return labels that they can only scan and put it back to the automated parcel terminals  Other improvements:  Option to reserve boxes for senders for 12 hours  Targeted advertising on the screens of the machines  Prolonging the time to keep the parcel inside the box with 1 SMS (premium paid text message) European Postal Services, Providing fast and low cost parcel delivery, Brussels, 23.03.10
  • 21. New e-solutions
  • 22. Mail volumes are declining …  In most countries mail volume is declining, parcel business is growing  InPost volume is growing, parcels are also growing but …  … InPost’s strategy is to have 30% of income from non-mail business  E-projects for 2010:  E-invocing  Mobile payments  Hybrid mail More to come on that at IEA Marketforce 2011 ;-) European Postal Services, Providing fast and low cost parcel delivery, Brussels, 23.03.10
  • 23. e-services – that is sexy … Hybrid mail Mobile E-invoicing payments European Postal Services, Providing fast and low cost parcel delivery, Brussels, 23.03.10
  • 24. Multi-operational e-invoicing  Multi-operational e-invoice is an electronic invoice confirmed by a qualified electronic signature  Customer acquired by InPost Finance agrees to receive invoices electronically from all the Senders who transmit documents via InPost  The customer chooses the form of provision of e- invoices by e-mail via web or by mobile phone  Archiving documents for 6 years  Sharing documents at the request of tax authorities European Postal Services, Providing fast and low cost parcel delivery, Brussels, 23.03.10
  • 25. SMS payment  Innovative (costless for Sender) service which consists of regulating the payment by the payer using a mobile phone  Additional ways to accelerate the rotation of receivables from customers  Ability to manage your payments via website  Method of payment safer and more convenient than traditional services European Postal Services, Providing fast and low cost parcel delivery, Brussels, 23.03.10
  • 26. Hybrid mail Central management center of hybrid mail in Warsaw 15 local priting centeres in Poland Backup services in emergency situations The project is organised by Fibra-Hallo.pl in a cooperation with InPost European Postal Services, Providing fast and low cost parcel delivery, Brussels, 23.03.10
  • 27. Thank you! Contact details: Rafał Brzoska Chief Executive Officer European Postal Services, Providing fast and low cost parcel delivery, Brussels, 23.03.10