Unit 2 : Teori dan Pengurusan Konflik 09/10
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Unit 2 : Teori dan Pengurusan Konflik 09/10

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    Unit 2 : Teori dan Pengurusan Konflik 09/10 Unit 2 : Teori dan Pengurusan Konflik 09/10 Presentation Transcript

    • PENGURUSAN KONFLIK & PERUNDINGAN I (Unit 2) Teori dan Model Pengurusan Konflik Conflict & Negotiation | Chp 14 Zulkefly Othman 1
    •  Tahap-tahap Konflik  Model-model Konflik ◦ Model Rahim ◦ Model Konflik Pondy ◦ Proses Konflik Stephen P. Robbins ◦ Model SALAM Menu Hari ini 2
    • TAHAP-TAHAP KONFLIK 3 1 2 3 4 5 6 7 8
    • 1. Keadaan Sebelum Kelakuan Demografi Struktur Konflik 2. Perubahan 3. Pembentukan Kelakuan struktur 4. Proses membuat keputusan 5. Kesan konflik 4
    • MODEL KONFLIK PONDY Persaingan untuk sumber yang terhad Kesan konflik Konflik (keputusan Terpendam konflik) Konflik Konflik Konflik dikesan sedar manifestasi 5
    • PROSES KONFLIK (STEPHEN P. ROBBINS) 6 1 2 3 4 5
    • AGREEING STARTING MINIMIZING LISTENING FOR & LEARNING ADVISING FOR DIFFERENCE 7
    • Dapatkan bahan kuliah ini di: http://hhhn1013.blogspot.com/ Hantarkan tugasan anda ke: zul1013@yahoo.com 8