Crm SAP CRM Online Training from India, SAP CRM Online Training institute in Hyderabadcourse
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Crm SAP CRM Online Training from India, SAP CRM Online Training institute in Hyderabadcourse

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Innovative Online Trainings provides the best SAP CRM Online Training in Hyderabad India with real time experts and with real time scenarios. For more details on SAP CRM online training please contact ...

Innovative Online Trainings provides the best SAP CRM Online Training in Hyderabad India with real time experts and with real time scenarios. For more details on SAP CRM online training please contact 8790679998, 7799748899. SAP CRM Online training in India, SAP CRM Online training Institute in Hyderabad, SAP CRM Online training Institute.

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Crm SAP CRM Online Training from India, SAP CRM Online Training institute in Hyderabadcourse Document Transcript

  • 1. To attend free demo session contact us @ Email : innovativeonlinetraining@gmail.com Contact No : 91+8790679998, 7799748899 USA Contact Number : 001 847 393 8727 SAP CRM Online Training What is SAP CRM Functional ? SAP AG manufactured customer relationship management software . SAP CRM is a integrated applicaton. It is desined for midsize and large organizations. CRM is a most popular software tool.To store the customer information about customers , to track customer interactions, and to mange the sales effectively. It is not only the software system it also usefull to gain the repeated customers.It helps to track the quality leads and to generate prospective customers. What are the modules covers in CRM Certification ? The core modules in CRM are ; 1.Sales 2.Marketing 3.Inventory 4.Service Desk. What type of Industries CRM is used ? SAP CRM software is sucessfully using industries like Financial services, Manufacturing, hightech, media,fashion & boutiques , government organications and also non profit companies . Comperhensive CRM online training gives clear knowledge on CRM and also helps to get certificaotion on SAP CRM Module. Customer satisfationa is a key factor to gain the Customer loyalty. According to Gartner, by 2017, 25% of companies adopting CRM will have extended their customer services. Figures for the most popular social networking platforms (as of 2013): a.Google+ has more than 500 million users. b.LinkedIn has more than 200 million members. c.YouTube has more than 1 billion unique users every single month. d.Facebook now has more than 1 billion monthly active users. e.Twitter has reached 200 million active users. f.Attend free demo session on SAP CRM Online .
  • 2. TCRM10 & TCRM20 - SAP Certification Contents CR100-Base Customization Over view of CRM Architecture Business Partner Business categories BP Roles & Grouping, BP Relationships Business partner Hierarchy Organizational Management Organizational Model, Org Determination Territory Management Territory Hierarchy Levels Product Master Attributes & Set Type, Hierarchies & Categories, Product types, Maintain Products Transactional Processing Business Transactions Item Category Activity Management Business Activities Partner Processing Partner Functions, Access Sequence, Determination Procedure Actions Action Profile, Conditions Pricing Condition Techniques and condition types Billing Billing Unit, Billing Type, Billing Document Easy Enhancement Work Bench CR580-CRM User Interface (Web UI) UI concepts and UI V’s SAP GUI Business roles Authorization roles Navigation bar profile Work center link group Direct links and logical links Enhancing the existing business roles Linking business role to org model Transaction launcher CR600-Marketing
  • 3. Marketing Planner & Campaign Management Marketing Calendar Personalized Mail Forms Segment Builder Customer Segmentation, Attribute List, Info sets Product Proposals Campaign Automation External List Management Lead Management Lead Questionnaire CR300-Sales Opportunity Management Copying Controls Sales Cycle, Tools - Buying Center & Sales Agent Quotation management Order Management Special functions in quotation and order management Contract management Rebate management CR700-Service Installed Base management Installed Categories IB Components Objects, Object Family Assign Object Family to IB Category Service agreements and service contracts Service plans, SLA Profiles and Response and Availability Times Service order management Complaints and Returns Warranty claims CR410-Interaction Center (Web Client) Agent Function and Processing IC Agent Inbox IC Web Clint Profile IC Web Clint Functions IC Manager Portal Communication Architecture Rule Polices like ERMS and IDI (Intent Driven Interaction) Launch Script
  • 4. Broad cast massage Alerts CR500-Middleware Middleware overview Administration Console Business Objects Customizing Objects Condition Objects B Doc Modeler, B Doc Messages Replication & Realignment B Doc Types, Initial data load, Delta load & Synchronization Queue registration Error Handling and Monitoring INTEGRATION BETWEEN R/3 & CRM