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View stunning SlideShares in full-screen with the new Android app!View stunning SlideShares in full-screen with the new iOS app!
Time & Money – step by step Open ticket. Populate with data gathered Event Validation Gather CI service data, check for known outages Update event with ticket # Resolve incident Update & close ticket & event Verify Resolution 7 minutes 20 minutes 10 minutes 18 minutes May require escalation and lag time between levels 3 minutes 7 minutes 3 minutes How much total time? 68 minutes of work time Triage Diagnose Escalate Fix Report
ROI – step by step Open ticket. Populate with data gathered Event Validation Gather CI service data, check for known outages Update event with ticket # Resolve incident Update & close ticket & event Verify Resolution 1 minute 1 minute 1 minute 3 minutes seconds 1 minute seconds Less than 8 minutes total time Monitor Ops Mgr Alert Check Service availability Query Related CIs Lookup Scheduled changes Create & populate service desk ticket Update alert in Ops Mgr Restore service Verify service availability Update Ops Mgr alert Close service desk ticket Triage Diagnose Escalate Fix Report
Opalis 6.3 Integration Packs Opalis Integration Packs Microsoft Active Directory HP Operations for UNIX Microsoft SMS HP Operations Windows BMC Atrium CMDB HP Operations Solaris BMC Remedy AR System HP Network Node Manager BMC Event Manager HP Service Desk BMC Patrol HP Service Manager BMC BladeLogic Operations Manager HP Asset Manager CA AutoSys HP iLO 2 CA eHealth FTP CA Service Desk Symantec VERITAS NetBackup CA SPECTRUM IBM Tivoli Enterprise Console CA Unicenter NSM IBM Tivoli Netcool/Omnibus VMware VI / vSphere IBM Tivoli Storage Manager UNIX Integration Pack EMC Smarts InCharge Windows 2008 R2 64-bit Platform Support New and Updated Workflow Samples on Opalis TechNet Blog @ http://blogs.technet.com/opalis Integration Pack for Service Manager Integration Pack for Configuration Manager Integration Pack for Data Protection Manager Integration Pack for Virtual Machine Manager Integration Pack for Operations Manager Newest
Conclusion Orchestrate tasks across systems and automate large volume or highly repetitive tasks through IT Process Automation Lower costs across datacenter management and operations while improving service performance through standardizing processes and execution System Center Opalis available through unified license model that simplifies purchasing while lowering cost