Software Solutions in your DC Are they integrated? Impo$$ible to integrate?
Even more… Hardware Solutions
Opalis : Integrates & Automates
Application Configuration Admin
Windows Server / Virt Admin
Dynamic Virt Management
System Center Orchestrator (aka Opalis)?
Virtual Life Cycle Management
User & Service Provisioning
Closed Loop Compliance
RBA – Task Automation
File System Maintenance
Infrastructure Security Management
Problem Management Reconciliation
Opalis - Automation (Example)
Opalis - Automation (Example)
How it works? 11 Action Servers Data Store (Run processes) GUI (Store process logic) (Design, manage, report) Opalis Components Workflow Designer Operator’s Console Incident Mgmt Change & Compliance Server/Service Management (physical + virtual) Asset - CMDB Backup Config mgmt Event mgmt Network Provisioning Security Service Desk Storage Virtual Integration Packs Process Catalogs Automation Platform
Time & Money – step by step Open ticket. Populate with data gathered Event Validation Gather CI service data, check for known outages Update event with ticket # Resolve incident Update & close ticket & event Verify Resolution 7 minutes 20 minutes 10 minutes 18 minutes May require escalation and lag time between levels 3 minutes 7 minutes 3 minutes How much total time? 68 minutes of work time Triage Diagnose Escalate Fix Report
ROI – step by step Open ticket. Populate with data gathered Event Validation Gather CI service data, check for known outages Update event with ticket # Resolve incident Update & close ticket & event Verify Resolution 1 minute 1 minute 1 minute 3 minutes seconds 1 minute seconds Less than 8 minutes total time Monitor Ops Mgr Alert Check Service availability Query Related CIs Lookup Scheduled changes Create & populate service desk ticket Update alert in Ops Mgr Restore service Verify service availability Update Ops Mgr alert Close service desk ticket Triage Diagnose Escalate Fix Report
Global Customers Include…
Opalis 6.3 Integration Packs Opalis Integration Packs Microsoft Active Directory HP Operations for UNIX Microsoft SMS HP Operations Windows BMC Atrium CMDB HP Operations Solaris BMC Remedy AR System HP Network Node Manager BMC Event Manager HP Service Desk BMC Patrol HP Service Manager BMC BladeLogic Operations Manager HP Asset Manager CA AutoSys HP iLO 2 CA eHealth FTP CA Service Desk Symantec VERITAS NetBackup CA SPECTRUM IBM Tivoli Enterprise Console CA Unicenter NSM IBM Tivoli Netcool/Omnibus VMware VI / vSphere IBM Tivoli Storage Manager UNIX Integration Pack EMC Smarts InCharge Windows 2008 R2 64-bit Platform Support New and Updated Workflow Samples on Opalis TechNet Blog @ http://blogs.technet.com/opalis Integration Pack for Service Manager Integration Pack for Configuration Manager Integration Pack for Data Protection Manager Integration Pack for Virtual Machine Manager Integration Pack for Operations Manager Newest
Conclusion Orchestrate tasks across systems and automate large volume or highly repetitive tasks through IT Process Automation Lower costs across datacenter management and operations while improving service performance through standardizing processes and execution System Center Opalis available through unified license model that simplifies purchasing while lowering cost
Name the product I just demonstrated?
Describe the function of this?
Is this cross platform?
In your own environment… How can you use it?
Opalis System Requirement
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2. Information regarding the next version of Opalis, aka System Center Orchestrator