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The Right Way to Outsource
The Right Way to Outsource
The Right Way to Outsource
The Right Way to Outsource
The Right Way to Outsource
The Right Way to Outsource
The Right Way to Outsource
The Right Way to Outsource
The Right Way to Outsource
The Right Way to Outsource
The Right Way to Outsource
The Right Way to Outsource
The Right Way to Outsource
The Right Way to Outsource
The Right Way to Outsource
The Right Way to Outsource
The Right Way to Outsource
The Right Way to Outsource
The Right Way to Outsource
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The Right Way to Outsource

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Presented at InnoTech Oklahoma 2013. All rights reserved.

Presented at InnoTech Oklahoma 2013. All rights reserved.

Published in: Business, Technology
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  • “A strategic understanding of outsourcing and the willingness to succeed” will slide in at the end  “ “ is most often overlooked and leads to underutilization of the resource, tension in the relationship and overall dissatisfaction with the experience
  • Transcript

    • 1. THE RIGHT WAY TO OUTSOURCE ELEVATE YOUR OUTSOURCING FROM A COST TO AN OPPORTUNITY ALLSHORE GLOBAL RESOURCES LLC. WWW.ALLSHORE.US
    • 2. Outsourcing: Contracting a business process or task out to a third party provider Simple, right? ALLSHORE GLOBAL RESOURCES LLC. WWW.ALLSHORE.US
    • 3. WHERE IT ALL GOES WRONG • Breakdowns in communication • A lack of flexibility and adaptability • Unclear expectations • Poor planning • Underutilization ALLSHORE GLOBAL RESOURCES LLC. WWW.ALLSHORE.US
    • 4. THE “NEW” OUTSOURCING • You have options! • Long-term solutions and strategic partnerships • Consumer-focused tailored solutions • Smaller, more flexible deals Outsourcing is becoming a more attractive option for mid-market and small businesses, and offers a lot more value as a long-term solution ALLSHORE GLOBAL RESOURCES LLC. WWW.ALLSHORE.US
    • 5. KEYS TO A SUCCESSFUL OUTSOURCING VENTURE • A thorough understanding of your company, team, and product • The ability to communicate these things clearly to your team and your outsourcing provider • Strategic Planning • A strategic understanding of outsourcing and the willingness to succeed ALLSHORE GLOBAL RESOURCES LLC. WWW.ALLSHORE.US
    • 6. BEFORE YOU OUTSOURCE • What do you hope to gain from your outsourcing experience? To be successful, you must first have a clear understanding of what success will look like • Communicate with your team and your company • How will outsourcing fit into your company? • Risk Management • Carefully consider what you outsource • Be sure you have the resources in-house ALLSHORE GLOBAL RESOURCES LLC. WWW.ALLSHORE.US
    • 7. CHOOSING YOUR OUTSOURCING PROVIDER • What kind of outsourcing is right for you and your company? • Know your limitations ALLSHORE GLOBAL RESOURCES LLC. WWW.ALLSHORE.US
    • 8. CHOOSING YOUR OUTSOURCING PROVIDER ALLSHORE GLOBAL RESOURCES LLC. WWW.ALLSHORE.US
    • 9. WITH SO MANY OUTSOURCING OPTIONS, WHICH ONE IS RIGHT FOR ME? Factors to Consider: • Risk • Control • Involvement • Cost ALLSHORE GLOBAL RESOURCES LLC. • Proximity • Complexity • Longevity (What kind of work are you outsourcing?) WWW.ALLSHORE.US
    • 10. OUTSOURCING SOLUTIONS Turn-Key • Minimal client involvement – minimal control • Project manager provided • Short-term • Bidding • Indirect communication ALLSHORE GLOBAL RESOURCES LLC. Virtual Staffing • Higher client involvement – higher control • Client manages own project • Long-term solution • Hourly • Direct and dedicated • Transparency WWW.ALLSHORE.US
    • 11. OUTSOURCING SOLUTIONS Multisourcing Nearshoring Outsourcing through multiple vendors, usually in combination with some internally executed elements Outsourcing to a nearby country. Typically to one that shares a boarder. • Maximizes effectiveness • Risk management • Promotes competition between providers • Proximity • Temporal alignment (primary) • Cultural/language alignment • Increases complexity and risk of misalignment ALLSHORE GLOBAL RESOURCES LLC. • Increases cost (sometimes without sufficient payoff) WWW.ALLSHORE.US
    • 12. CHOOSING YOUR OUTSOURCING PROVIDER • What kind of outsourcing is right for you and your company? • Know your limitations • Aligned with your business • Solid incident, problem, and change management • • Ask the what-if questions Customer Service structure • Flexibility • Security • Location ALLSHORE GLOBAL RESOURCES LLC. WWW.ALLSHORE.US
    • 13. LOCATION • Offshoring and Nearshoring • Are there markets into which you hope to break? • Market-intelligence advantage • Do your research - Know what to expect • Holidays and time off • Do not let geopolitical bias affect your decision • Ask the hard questions • Do not stop paying attention ALLSHORE GLOBAL RESOURCES LLC. WWW.ALLSHORE.US
    • 14. ALLSHORE GLOBAL RESOURCES LLC. www.philwebsupport.com WWW.ALLSHORE.US
    • 15. MAKING IT WORK Planning Communication ALLSHORE GLOBAL RESOURCES LLC. WWW.ALLSHORE.US
    • 16. MAKING IT WORK • Make sure everyone is on the same page • In your own office • With your vendor • Communicate your expectations from the start • Develop processes in conjunction with your provider • Treat your overseas developer like a member of your team • Make them a member of your team • Do not underutilize your developers (“Value Leakage”) ALLSHORE GLOBAL RESOURCES LLC. WWW.ALLSHORE.US
    • 17. COMMUNICATE WITH YOUR TEAMS IN-HOUSE • Make your goals and intentions clear to your company • Get everyone on board • Be sure everyone knows what their role is • Include your team in the creation of processes, especially if they have to execute ALLSHORE GLOBAL RESOURCES LLC. WWW.ALLSHORE.US
    • 18. COMMUNICATE WITH YOUR TEAMS OUTSOURCED • Make your expectations clear from the start • Develop processes in conjunction with your overseas team • Treat your outsourced developers like members of your team • Make your outsourced developers a member of you team • Do not under utilize the talent available to you ALLSHORE GLOBAL RESOURCES LLC. WWW.ALLSHORE.US
    • 19. ANY QUESTIONS? ALLSHORE GLOBAL RESOURCES LLC. WWW.ALLSHORE.US

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