Suits and Geeks Live in different worlds Use different language Often seek different rewards Have different cultural norms View risk differently Are mutually dependent on each other
The Problem Statement According to Claudio Ciborra among others, InformationSystems failures are mostly caused by the inability of ourcurrent methods to identify and analyse the complex Social-Technical issues that have to be addressed in order to besuccessful. [VPEC-T Wikipedia]
The Core Issue is Lack of Trust Relationship and task trust 3 scenarios for proposal approval Gaming the system Who do you trust? People that are “like you”; common social identity Low trust trading; an environment of fear The Moors and gold miners of Africa Common Ground What are the geeks’ weapons?
The higher the perceived risks, the longer the review
VPEC-T The terms Values, Policy, Events, Content and Trust are theprinciple means through which communication concerning atopic is viewed. Ensuring that these dimensions are allconsidered, while avoiding technological issues at an earlystage helps to create a balanced and complete view of thesystem Of necessity the language of business users of aninformation system embraces ambiguity, tacit knowledgeand willingness to change: Business must operate in theenvironment of a constantly changing market. Of necessitythe language of the IT function embraces high specification,certainty and avoidance of change: The IT function mustminimize change to systems that require cost, time and riskto implement.
Finding Common Ground Builds Trust Find common interests other than work to build strongerrelationships Based on honesty, benevolence, fairness Do you really have their best interests in mind, taken to heart? Confidence vs. competence Easier to forgive incompetence than a lack of benevolence or honesty Geeks focus on competence and may not be benevolent to the suits Other constructs, frequently discussed together with trust,are: control, confidence, risk, meaning and power.