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Iab mobile landscape

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  • 28% growth in mobile internet users in 2008
  • 107 minutes are spent online (UKOM Feb)32 minutes on mobile (Comscore MMM) (Understimate as doesnt include mobile wifi usage)139 minutes spent on the internet per day – 23% are spent on a mobile Yet mobile spend is only 1% of online
  • The three brands were measured over slightly different time periods and used slightly different combinations of online activity
  • The weight of each brand’s online activity also varied. The research did not take any offline activity into account, however we were able to benchmark the different levels of offline activity that the brands were engaged in during the fieldwork period at a top line level through Nielsen’s NMR product.
  • The percentage of visitors that went on to obtain a quote on the three sites varied from 19% to 30%, with an average figure of 25%. An average of 3% of those visiting the three brands’ sites made a purchase. It's worth noting that some visitors would have gone on to make a purchase and become customers after the fieldwork period
  • Those visitors making purchases or obtaining quotes were more likely to have been exposed to online activity than those users who just visited the sites. In one case 69% of visitors to the site had been exposed while 78% of those making a purchase of obtaining a quote were exposed. This clearly demonstrates that exposure to online activity makes users more likely to engage meaningfully with the brand's website
  • The example user journeys illustrate the many different factors that influence a user's journey, search terms are masked to preserve anonymity of brands, search terms in bold are click thrus from sponsored searches, those in italics are from natural searches
  • This shows the top three most likely first and last steps on the customer conversion journey, display advertising is more likely to be a driver at the start of the journey – driving initial brand awareness – than at the end of the journey, where customers are more likely to visit via search (sponsored and organic).
  • Average user journeys show the average length of time it took for a user to make a purchase or obtain a quote from their first exposure and the average number of exposures to each element within that period. The highest number of display exposures was 8.6, emails 2.0, organic search click thrus 2.7 and sponsored searches 2.4. Journey times varied from 1.3 days to 2.4 days.
  • This shows the percentage of visitors to each brand’s site that has been exposed to different campaign elements. Brand B’s audience were most likely to have been exposed to display advertising or made an organic click thru. Roughly one in four visitors to each brands’ website clicked thru from a referring site (including affiliates).
  • This chart plots the relationship between the number of display exposures and visits to the site over the fieldwork period. This can be useful for frequency capping. Brand A and Brand B's visits peak once the users have been exposed to 10 or more display ads, while brand C's visits peak when users are exposed to 4 or 5 display ads.
  • The percentage of visitors to each of the three sites that were exposed to the display campaigns varied from 3.4% to 6.7%. This means that up to 6.7% of those that saw the online display campaign visited the site at some stage during the fieldwork period. According to AdTech 2009 the average display click thru rate is 0.18% - this research suggests that numbers visiting due to display exposure may be higher than the traditional click thru metric suggests.
  • This shows the positive latent affect of online display advertising and the time lag between people being exposed to display advertising and visiting the sites of the three brands. Of those visitors to Brand A's site who were exposed to display advertising 2% visited within 5 seconds of seeing the display ad (we equate this to a click thru), 24% visited during the same session and 80% visited within the first week of seeing the display ad (the remaining 20% of people visiting who had seen online display advertising visited at some stage after one week). Of the 80% that visited within a week of exposure 40% had not been exposed any other online campaign element - this suggests that online display advertising is driving more visits than the traditional click thru rate metrics suggests. These 'solus display exposure’ visitors may have seen offline marketing, but that was beyond the scope of this project, but we can definitely say that they saw a display ad, had no other online interaction and then visited a week later.

Iab   mobile landscape Iab mobile landscape Presentation Transcript

  • Introduction & Brand Planning Online
    Tim Elkington
    Director of Research and Strategy
  • Upcoming IAB events and research
    Events & Training
    Mobile Planning Seminar – 18th January – 9am – FREE
    Research Breakfast – 19th January – 9am – FREE
    Research
    Launching a brand online – Starbucks VIA – Q1 2010
    Students Online – Q1 2010
    The benefits of behavioural advertising – Q1 2010
    www.iabuk.net
  • Brand planning online
  • Brands spending more online
  • £1,968.6mmarket in H1 2010Anincreaseof£209m year-on-year10% increaseon a like-for-like basis
    Source: PwC / Internet Advertising Bureau, The Advertising Association / WARC
  • The digital media mix
    % share of revenues for the H1 2010
    H1 2010
    total
    £1,968.6
    NB: Other includes Lead Generation and Solus E-mail
    Source: PwC / Internet Advertising Bureau / WARC
  • The display digital media mix
    % share of display revenues for H1 2010
    H1 2010
    display total
    £380.9m
    Source: PwC / Internet Advertising Bureau / WARC
  • Video shows market beating growth
    Pre/mid/post roll grown
    X 5 in 2 years
    Source: PwC / Internet Advertising Bureau
  • IAB estimates for industry sector shares are based on categorised net revenue from media owners provided by PwC.
    Data excludes unclassified, multi-advertiser and misc figures and covers 72% of online display revenues in H1 2010.
    Source: PricewaterhouseCoopers / Internet Advertising Bureau / WARC
    Share of spend by Consumer Goods advertisers has grown
  • Top 20 online display advertisers
    Source: Nielsen Media Research Jan – Jun 2010
  • Brand = 5% in 2008
  • Brand = 12% in 2010
  • Why?
    1 - The rise of large brand friendly display formats
  • Why?
    2 – Increased use of online video ads
  • Online video audience
    35.1 million unique viewers
    6.65 billion videos viewed
    561.7 million hours of video viewed
    16 hours per person per month
    Source: ComScore September 2010
  • Mindset influences recall
    State of mind: Expectant
    Attention: Higher
    Ad Recall: 44% Completion: 61%
    State of mind: Reflective
    Attention: Lower
    Ad Recall: 37% Completion: 42%
    Pre-Roll
    Video Clip
    Post-Roll
    BASE: 4459. All exposed to advertising
  • Significance of daypart and location
    State of mind: Distracted
    Behaviour: Exploratory
    State of mind: Attentive
    Behaviour: Restricted
    Evening
    Daytime
    Willing to explore
    Focused attention
    RESPONSE
    CAMPAIGN
    BRANDING
    CAMPAIGN
  • Why?
    3 – It’s easier to plan & buy online media
  • 31,000 People at home
  • 4,000 People at work
  • UKOM demographic information
    Gender & age (2+)
    Region
    Household size & Income
    Social grade & Acorn groups
    Main shopper
    Life plans – new car, home improvements
  • November 2010 stats
    Source: UKOM November 2010
    Apr 2010:
    Digital Universe 46.9m aged 2+
    Active Universe 40.5m aged 2+
    Average 2424 pages/user
  • Top 10 sites for reach – no surprises
    Source: UKOM November 2010
  • Example UKOM data
    AB Women aged 45+
    Source: UKOM September 2010
  • Example UKOM data
    ABC1 Men earning over £50K that intend major home improvement in next 6 months
    Source: UKOM September 2010
  • Initiative Mobile Landscape Update
    Jon Mew
    Director of Mobile and Operations
  • In today’s presentation
    A few stats
    Advertising spend
    Recent research
    Advertising trends
    Outlook
    Summary
  • 1. A FEW STATS
  • Things are getting interesting
  • Handsets get smart
    Smartphones reach inflection point in UK
    24% of the UK now have smartphones+70% YoY
    • Non-smartphones -10% YoY
    • UK has the fastest growth rate in Europe
  • Content - Social networking is huge
    Average minutes spent per user
    Source: Comscore/GSMA MMM April 2010, UKOM July 2010
  • Pricing - has got simpler
    Unlimited data plans
    quadruple
    in last 2 years
    Source: Comscore
    Source: comScore GSMA MMM; comScore Media Metrix, December 2009
  • Mobile internet usage is still growing
    Source: Comscore 3 month rolling average
  • 23% of online time is spent on mobile
    Source: Comscore GSMA/MMM
  • 2. Advertising spend
  • 2009 total mobile ad spend breakdown
    Total market £37.6m
    +32.2% yr / yr
    Source: IAB / PwC mobile display ad spend survey 2009; search spend figure derived from modelling and industry estimates
  • Based on 55% of total display ad spend
    IAB estimates for industry sector shares are based on categorised net revenue from media owners provided by PwC.
    Data excludes unclassified, multi-advertiser and misc figures and covers 55% of mobile display revenues in 2009.
    Source: PricewaterhouseCoopers / Internet Advertising Bureau
    Industry sector display market shares
  • 3. RECENT RESEARCH
  • Experience in mobile advertising grows
    What experience do you have with mobile advertising?
    Difficult to sell in to our clients
    Less respondents have NO experience of mobile advertising in 2010
  • Mobile specialist responsibility in planning campaign grows
    Who is responsible for the planning of mobile campaigns within your agency?
    Specialist mobile team easily accessible to planners and our online specialists and known/used by them.
    2 years on, the proportion of mobile specialists in 2010 responsible for planning mobile campaigns has practically doubled
  • Mobile specialist responsibility also increases within media buying
    Who is responsible for the buying of mobile campaigns within your agency?
    We are aligned with a mobile specialist
  • Mobile commerce research
    Consumers moving faster than retailers – 4.2m visitors to retail sites every month
    41% of UK retail brands expect to have transactional mobile presence in next year
    59% expect mobile revenues to increase next year – 94% see it as an opportunity
    74% want more training – only 1 in 10 retailers think they are experts in the area
    Source: IAB / AIME / IMRG / Orange Mobile Commerce research
  • Mobile commerce consumer wave
    People do it – 51% of the UK engage in M-Commerce, spending up to £14.50 on an average transaction
    People like it – 42% say they use their mobile because it is the easiest way to research/buy
    M-Commerce will continue to grow-
    49% of non M-Commerce users say they will purchase in the future
    35% can’t on their current handset
    Smartphone users are 63% more likely to engage in M-Commerce
    only 9% mention security issues
    Source: IAB Consumer M-Commerce Study October 2010
  • Mobile messaging research
    • Getting customers to opt in is key
    • When consumers are opted in, they are over 200% more likely to agree that messaging is the best medium to grab attention and receive information
    • Messaging achieves huge stand out
    • Almost 100%of the M&S base remembered the SMS & MMS, the MMS in particular cuts through
    • 74% of non opted-in consumers would do so given the right incentive
    • Brands must overcome 5 key barriers awareness, perceived cost, relevance, control and privacy
    • When brands are communicating via messaging, be relevant with valuable content, a relevant time of day and fair level of frequency
    Source: IAB / DMA Messaging study September 2010
  • 5. CURRENT TRENDS
  • Current trends
    Innovative
    Useful
    Personalised
  • Current trends
    Innovative
    Useful
    Personalised
  • Personalised services
    Hello, Jon
  • Natwest and O2 More
    zero wastage
    26% click through
  • Gifi
  • Current trends
    Innovative
    Useful
    Personalised
  • Fanta Stealth Sound
  • Museum of London
  • Google Goggles
  • O2 - Shopcasts
  • Current trends
    Innovative
    Useful
    Personalised
  • USAA- Banking from your phone
  • Tron
  • Pinpoint
  • Nigella
  • 5. OUTLOOK
  • 6. SUMMARY
  • Summary
    • Key drivers shift – handsets, content, pricing
    • Total mobile ad market grows 32% despite worst year on record for advertising
    Key advertising trends are Personalised, Innovative and Useful
    • Mobile set to overtake fixed internet in 4 years, so start planning now
  • CUSTOMER CONVERSION JOURNEYSECTOR: TRAVEL
  • Contents
    Background and methodology
    What we measured – Brands and their activity
    Results – Web site visitors and behaviour
    Results – Affect on online activity
    Results – Latency of display advertising
    Summary
  • Background and methodology
  • Background
    The IAB wanted to investigate
    The role all forms of online media play in the customer conversion journey
    How online media work most efficiently when integrated
    The non-linear nature of the customer journey and the way that different formats interact with each other on the journey in the build up to conversion
    The real impact of display advertising on site visits and user behaviour
  • Methodology
    Nielsen NetView panel monitors activity of 40,000 representative UK internet users at home and work
    Software installed on panelists' PCs records their online activity – each URL visited and search made is recorded
    The online activity of three brands – BMI, British Airways, Virgin Atlantic and is tagged to allow identification of those that have been exposed to the activity – for example online display advertising
    The three brands are identified as Brands ‘A’, ‘B’ and ‘C’ in the research results – some details (e.g. sample size, visitor numbers) have been masked to preserve the anonymity of the brands
    The URLs within the sites of the three brands are categorised into one of three areas – ‘general visit’, ‘obtaining a quote’ or ‘making a purchase’
    This enables us to answer two key questions
    Which users were exposed to which elements of the online campaigns?
    What activities users conducted during visits to the brands’ websites?
  • What we measured – brands and their activity
  • What we measured – time periods, activity and sample size
    Brand C
    Brand A
    Brand B
    Two months
    Period
    One month
    Two months
    Activity
    Display
    Sponsored Search
    Organic Search
    Referrals incl. Affiliates
    Email
    Display
    Sponsored Search
    Organic Search
    Referrals incl. Affiliates
    Email
    Display
    Sponsored Search
    Organic Search
    Referrals incl. Affiliates
    Sample
    Size
    500 – 1,000
    500 – 1,000
    1,000+
    Source: Nielsen NetView
  • What we measured – levels of activity online and offline
    Medium
    Medium
    Small
    Small
    Paid Search
    Click Thrus
    Display/
    Email
    Offline
    Activity
    Large
    Large
    Medium
    Brand A
    Small
    Brand B
    Medium
    Brand C
    Source: Nielsen NetView & Nielsen NMR
  • Results – web site visitors and their behaviour
  • An average of one in four visitors at least obtained a quote
    Brand A
    Brand B
    Visit - 72%
    Brand C
    Average of
    Brands A, B & C
    Quote - 25%
    Purchase - 3%
    Source: Nielsen NetView – Average of three brands
  • Purchasers are more likely to have been exposed to activity
    Brand A
    Brand B
    Brand C
    Total Site
    Visitors
    Total Site
    Visitors
    Total Site
    Visitors
    86%
    69%
    69%
    Exposed to activity
    Exposed to activity
    Exposed to activity
    Quote/Purchase Pages
    Visitors
    Quote/Purchase Pages
    Visitors
    Quote/Purchase Pages
    Visitors
    94%
    75%
    78%
    Exposed to activity
    Exposed to activity
    Exposed to activity
    Source: Nielsen NetView
  • Example user journey - one
    Quote
    Visit
    Purchase
    Brand related search x 2
    SEARCH
    TERMS
    1
    15
    43
    16
    3
    DAY
    Direct
    Sponsored Click
    Display
    Display
    Display
    EXPOSURE
    Visit
    Visit
    Sponsored Click
    Quote
    Source: Nielsen NetView
  • Example user journey - two
    Quote
    Visit
    Purchase
    Destination related search
    Brand related search
    SEARCH
    TERMS
    1
    22
    29
    DAY
    Display
    Exp: x4
    Sponsored Click
    Organic Click
    EXPOSURE
    Visit
    Visit
    Direct
    Purchase
    Source: Nielsen NetView
  • Display more likely to drive first steps
    Three Most Likely First Touch Points
    Three Most Likely Last Touch Points
    WWWWWWWWWW
    1st
    1st
    Organic Click
    Organic Click
    2nd
    2nd
    Sponsored Click
    Sponsored Click
    Brand A
    3rd
    3rd
    Display
    Referral
    Brand B
    Brand C
    Source: Nielsen NetView – Average of three brands, excluding direct visits without any prior exposure to activity
  • Average customer conversion journey across all three brands
    3.1
    0.2
    0.7
    1.0
    Brand A, B
    and C average
    +
    +
    +
    =
    Organic
    Click
    Sponsored
    Click
    Display
    Emails
    Quote/Purchase
    (over 7.8 days)
    Brand A
    Brand B
    Brand C
    Source: Nielsen NetView, period from first event to first Quote / Purchase
    NB: excludes journey’s that began with an organic click through
  • Results – the impact of online activity on users
  • Exposure to different campaign elements – visitors
    Source: Nielsen NetView
  • Working together
    Users are more likely to make a purchase if they use Display AND Paid for Search
  • Purchasers use search in conjunction with display
    Purchasers
    Visitors
    29% also used Sponsored Search
    22% also used Sponsored Search
    Brand A
    Brand A
    + 7%
    Display Only
    Display Only
    35% also used Sponsored Search
    16% also used Sponsored Search
    Brand B
    Brand B
    + 19%
    Display Only
    Display Only
    35% also used Sponsored Search
    26% also used Sponsored Search
    Brand C
    Brand C
    + 9%
    Display Only
    Display Only
    Purchasers
    Visitors
    Source: Nielsen NetView
  • Relationship between display exposures and number of visits
    Site Visits per Exposed Person
    Brand A
    Brand B
    Brand C
    Number of Site Visits
    Number of Display Exposures
    Source: Nielsen NetView
  • Results – the latency of online display advertising
  • Display advertising – how many people visit after exposure?
    Brand C
    Brand A
    Brand B
    6.7%
    6.6%
    3.4%
    of those exposed to the display campaign went on to visit Brand A’s site post exposure
    of those exposed to the display campaign went on to visit Brand B’s site post exposure
    of those exposed to the display campaign went on to visit Brand C’s site post exposure
    Source: Nielsen NetView, Average Display CTR = 0.18%, Source AdTech 2009
  • Brand A
    40% of the people who were exposed to the display campaign AND visited the site within a week of exposure did not see or do anything else online
  • Display advertising – how long does it take exposed people to visit?
    Brand A
    Have not been exposed/ to conducted any other activity
    40%
    Brand C
    46%
    Have not been exposed/ to conducted any other activity
    5 Seconds
    Less than a week
    Same session
    Brand B
    12%
    Have not been exposed/ to conducted any other activity
    5 Seconds
    Less than a week
    Same session
    Source: Nielsen NetView
  • summary
  • Summary
    £
    Online activity is working - Individuals who make purchases on websites are more likely to have been exposed to online advertising
    The customer conversion journey is not a simple linear path– users come into contact with multiple campaign elements on multiple occasions – up to 6 display ads, 1 organic click thru, 2 sponsored click thrus and 1 email over a period of up to 13 days to make their 1st purchase
    Different online elements work together – they play different roles at different stages of the journey – it’s not only the last step or click in the journey that matters
    Source: Nielsen NetView
  • Summary
    Click thru metrics may not be an adequate way of assessing the impact of display advertising– up to 6.7% of users exposed to display advertising will visit the advertisers website within one or two months – approximately 40 times the average click thru rate of 0.18%
    Display advertising performs better than is widely perceived – display advertising has a positive latent effect – up to 46% of people that visit a web site a week after being exposed to a display advertisement have not been exposed to any other online elements
    www