Engagement and learning in               UK local government 2.0                         Ingrid Koehler                   ...
Sunday, 20 March 2011
Get satisfaction               Local crowd-sourced customer service                        and problem solvingSunday, 20 M...
Patient OpinionSunday, 20 March 2011
My PoliceSunday, 20 March 2011
CouncilOpinion?Sunday, 20 March 2011
Sunday, 20 March 2011
Be Careful!!      • Fred Durst Society of        Top choice: over             Humanity and the Arts                       ...
Central BedfordshireSunday, 20 March 2011
Coventry               Facebook and               CrowdsourcingSunday, 20 March 2011
Twitter engagement                                                     from Dan Slee            Police at Old Trafford by ...
It doesn’t have to be the                           council’sSunday, 20 March 2011
Crunch time - budget                       consultationsSunday, 20 March 2011
Open data         •Openness not just          for citizens         •New approaches to          benchmarking               ...
Sunday, 20 March 2011
Councillor engagementSunday, 20 March 2011
Internal and professional                              engagement                                   asterix611 on Flickr  ...
Open engagement   localbysocial.net           Blackburn March 18Communities of PracticeSunday, 20 March 2011
Open government?                   • Transparent                   • Listening                   • Engaged                ...
Sunday, 20 March 2011
CoP Numbers          80,000                            members    75,000              monthly visits    1,300  22,000     ...
Easy access                  • People can dip in                        and out                  • Content is easily      ...
Local by social online conference           • 1100 people           • 190+ councils           • 27,000 page views         ...
A more social experienceSunday, 20 March 2011
More permeable knowledgeSunday, 20 March 2011
Collaborative learning                          http://madwdata.org.uk/Sunday, 20 March 2011
Twitter chats                               http://www.lgovsm.org.uk/Sunday, 20 March 2011
Local-pedia                                                 http://23things.wetpaint.com/  23dian by bitzi   ion-bogdan du...
It’s not all online!Photos: Francis Clarke  Peter McClymont      Dan Slee  Sunday, 20 March 2011
Some hand holding                           required?          • a different approach          • requires permission and c...
Capturing the                             benefitsSunday, 20 March 2011
Local by SocialSunday, 20 March 2011
Distill and disseminateSunday, 20 March 2011
...will make it even easier to capture the                                          benefits                              ...
Find out more           •    These slides are posted at www.slideshare.net/ingrid_k           •    See CoPs in action at w...
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Presentation to salar colleagues

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Examples of digital tools for citizen engagement and for practitioner learning and collaboration

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Presentation to salar colleagues

  1. 1. Engagement and learning in UK local government 2.0 Ingrid Koehler for SALAR colleagues March 2011 @ingridkSunday, 20 March 2011
  2. 2. Sunday, 20 March 2011
  3. 3. Get satisfaction Local crowd-sourced customer service and problem solvingSunday, 20 March 2011
  4. 4. Patient OpinionSunday, 20 March 2011
  5. 5. My PoliceSunday, 20 March 2011
  6. 6. CouncilOpinion?Sunday, 20 March 2011
  7. 7. Sunday, 20 March 2011
  8. 8. Be Careful!! • Fred Durst Society of Top choice: over Humanity and the Arts 29,000 votes • Dept of Neat and Clean means • Longhorn Alumni Society almost 10,000 • ...and some real ones, separate log-ins too! for a jokeSunday, 20 March 2011
  9. 9. Central BedfordshireSunday, 20 March 2011
  10. 10. Coventry Facebook and CrowdsourcingSunday, 20 March 2011
  11. 11. Twitter engagement from Dan Slee Police at Old Trafford by Reds on Tour on FlickrSunday, 20 March 2011
  12. 12. It doesn’t have to be the council’sSunday, 20 March 2011
  13. 13. Crunch time - budget consultationsSunday, 20 March 2011
  14. 14. Open data •Openness not just for citizens •New approaches to benchmarking 1-11-10! by break things on FlickrSunday, 20 March 2011
  15. 15. Sunday, 20 March 2011
  16. 16. Councillor engagementSunday, 20 March 2011
  17. 17. Internal and professional engagement asterix611 on Flickr Behind the firewall crowdsourcing, NYC secure enterprise social networkingSunday, 20 March 2011
  18. 18. Open engagement localbysocial.net Blackburn March 18Communities of PracticeSunday, 20 March 2011
  19. 19. Open government? • Transparent • Listening • Engaged • A movement, not a moment What if politicians invented the open source way? from OpenSourceWay on FlickrSunday, 20 March 2011
  20. 20. Sunday, 20 March 2011
  21. 21. CoP Numbers 80,000 members 75,000 monthly visits 1,300 22,000 monthly contributions communities Web2.0 by gualtiero on Flickr 21Sunday, 20 March 2011
  22. 22. Easy access • People can dip in and out • Content is easily captured Apple bobbing at Thames festival by boybg on FlickrSunday, 20 March 2011
  23. 23. Local by social online conference • 1100 people • 190+ councils • 27,000 page views • 1123 contributions • sharing the learning at localbysocial.net Tron and PacMan easter egg on by MAQ on FlickrSunday, 20 March 2011
  24. 24. A more social experienceSunday, 20 March 2011
  25. 25. More permeable knowledgeSunday, 20 March 2011
  26. 26. Collaborative learning http://madwdata.org.uk/Sunday, 20 March 2011
  27. 27. Twitter chats http://www.lgovsm.org.uk/Sunday, 20 March 2011
  28. 28. Local-pedia http://23things.wetpaint.com/ 23dian by bitzi ion-bogdan dumitrescuSunday, 20 March 2011
  29. 29. It’s not all online!Photos: Francis Clarke Peter McClymont Dan Slee Sunday, 20 March 2011
  30. 30. Some hand holding required? • a different approach • requires permission and confidenceSunday, 20 March 2011
  31. 31. Capturing the benefitsSunday, 20 March 2011
  32. 32. Local by SocialSunday, 20 March 2011
  33. 33. Distill and disseminateSunday, 20 March 2011
  34. 34. ...will make it even easier to capture the benefits local.gov.uk/knowledgehubSunday, 20 March 2011
  35. 35. Find out more • These slides are posted at www.slideshare.net/ingrid_k • See CoPs in action at www.communities.idea.gov.uk • www.twitter.com/ingridk • www.twitter.com/knowledgehub • www.twitter.com/localbysocial • http://uk.linkedin.com/in/ingridkoehler • ingrid.koehler@local.gov.uk • www.ingridkoehler.comSunday, 20 March 2011

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