Performance management and social media in local government

So what is social media?

As common as gossip Gossip_bench by ercwttmn on Flickr

As revolutionary as the printing press The original moveable type by Purdman1 on Flickr

No need for tech fear

www.idea.gov.uk Is it about the tools?

Don’t be fooled by the tools www.idea.gov.uk Social media is social It’s a new way of connecting

Focus for PM and social media

Citizens, councils and PM
How and why we should support councils to use social media
Photo: ArunMarsh

Using social media for PM

Listening to citizens

Consulting on priorities Screenshot redbridge i

Maps and geographic mashups

Behaviour change via Social media
Social marketing for behaviour change can benefit from easy to pass on, inexpensive or user produced viral campaign content.
NHS Leicester City and teen pregnancy partnership produced a video with over 500k YouTube views

Information provision

Reporting performance

Qualitative performance Photo credit: Erik Hersman on Flickr

Accountability http://leaderlistens.com Mike Freer, Barnet

And more to come...

Data
The next phase of the web and the real opportunity to save money, enhance democracy and improve services
Photo: Hegemonx

Power of information

Open data

Making the case

Working smart

Social Sector
Social media enabled practice development
Photo: wildxplorer

Targeted themes

Knowledge Hub KHub Apps, plug-ins, widgets Blogosphere Twitterverse Websites Personalisation RSS/Aggregation Mobile Phone Apps Datasets CoPs Knowledge Workers

Best Practice Collaboration Allows users from participant authorities to develop and actively share best practice knowledge Self Assessment Data collected from councils helps highlight where greater efficiency can be achieved. Peer Challenge Peers from other authorities review the assessment and provide direct feedback Benchmarking Authorities able to review their data and compare with benchmark data collated by CA Best Practice Resources Community repository of current best practice principles Efficiency Exchange Efficiency CoPs Self assessment Benchmark Data Peer Challenge Efficiency Exchange Best Practice Resources

The Technology “ It will allowing filtering and subscription through technologies such as RSS”. “ It will support personalisation and customisation, e.g. through applications such as iGoogle” Dataset 2 KNOWLEDGE HUB Dataset 1 Database Layer Data Aggregation Layer Semantic markup Metadata Tags Profile User + People Finder Blog Wiki Forum Efficiency Exchange P&P Library Other Apps Address Book Application Layer User Interface and Access Controls Plug - ins / Widgets Plug - ins / Widgets Dataset n Gov, Local Gov and Other public datasets A P I RSS/Atom Feeds Search Plug - ins / Widgets Mashups

Building on existing success www.communities.idea.gov.uk Policy and Performance CoP

Popularity to collaboration

A wikipedia for performance? www.ideasocial.wetpaint.com

A model for social media Performance management CoPs Blogging Twitter Wiki Social reporting Conversations Peer support Peer review Improvement and Efficiency

Find me

http://ideapolicy.wordpress.com	49
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http://www.governingpeople.com	2
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Performance management and social media in local government

by Ingrid Koehler on Nov 11, 2009

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Performance management and social media in local government — Presentation Transcript