Greater expectations: new challenges for performance management and new support for the sector


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An overview of the importance and progress of performance management in local government in England and the new challenges performance management is expected to meet. Highlights possible new support for the sector by the Improvement and Development Agency

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  • Greater expectations: new challenges for performance management and new support for the sector

    1. 1. Greater expectations: new challenges for performance management and new support for the sector Ingrid Koehler Improvement Strategist, IDeA IAG PM event 26 March 2009
    2. 2. My background...
    3. 3. … and more recently
    4. 4. Although performance has improved <ul><li>Since 2002, council performance has improved </li></ul><ul><li>And so has performance management </li></ul>
    5. 5. Some of the issues remain <ul><li>Effective frameworks </li></ul><ul><li>Reporting issues </li></ul><ul><li>Data quality </li></ul><ul><li>Integrating PM with finance </li></ul><ul><li>Culture change </li></ul><ul><li>Mechanics, not outcomes </li></ul>
    6. 6. And things have moved on <ul><li>Greater expectations </li></ul><ul><li>More complex </li></ul><ul><li>New drivers </li></ul><ul><li>More players </li></ul><ul><li>New approaches, e.g. Nudge </li></ul><ul><li>Emerging technology </li></ul>How blue can it get, by Rietje Swart on Flickr
    7. 7. Performance crunch <ul><li>More for less </li></ul><ul><li>Uncertain future of public expenditure </li></ul><ul><li>Still haven’t cracked cost and performance link </li></ul>Easy Credit by Adam Baker on Flickr
    8. 8. CAA: maintains an emphasis on building blocks <ul><li>Performance management </li></ul><ul><li>Use of resources </li></ul><ul><li>Evidence and use of information </li></ul><ul><li>All while taking in a more complex picture of performance </li></ul>
    9. 9. Social performance <ul><li>Timely information to citizens </li></ul><ul><li>Quantitative meets qualitative </li></ul><ul><li>New means of accountability </li></ul><ul><li>Nudge and social marketing </li></ul><ul><li>Beyond choice and co-production and into a world of collaboration </li></ul>Metropolitan Police crime map
    10. 10. Social performance
    11. 11. Partnership <ul><li>Local area agreements </li></ul><ul><li>Accountability and responsibility </li></ul><ul><li>Flexibility and control </li></ul><ul><li>Complex outcomes </li></ul>One year by ginnerobot on Flickr
    12. 12. Integrating information <ul><li>Local information systems </li></ul><ul><li>Data sharing with partners </li></ul><ul><li>Customer insight </li></ul><ul><li>Satisfaction and performance </li></ul>Img_0286 by hegemonx on Flickr
    13. 13. New support for the sector <ul><li>Updating the offer </li></ul><ul><li>Sign-posting </li></ul><ul><li>Policy and practice </li></ul><ul><li>Direct support </li></ul><ul><li>Future of improvement </li></ul>Arches within arches by CarbonNYC on Flickr
    14. 14. Updating and sign-posting <ul><li>Sign-posting help in a more complex world of support </li></ul><ul><li>Up-to-date examples, more tools? </li></ul><ul><li>Refreshed case studies? </li></ul>
    15. 15. Building knowledge with you <ul><li>Using communities of practice </li></ul><ul><li>Online and face-to-face networks </li></ul><ul><li>New approaches and possibilities </li></ul>
    16. 16. Existing new support <ul><li>Looking Back, Moving Forward </li></ul><ul><li>Service transformation and Local Government Delivery Council </li></ul><ul><li>LAA resources </li></ul><ul><li>Partnership and places library </li></ul><ul><li>Self-evaluation and CAA </li></ul><ul><li>all at </li></ul>
    17. 17. From policy to delivery <ul><li>LGA and improvement policy </li></ul><ul><li>Continuing strategic support for the sector </li></ul><ul><li>Your role in translating strategy to delivery </li></ul>Peeps and whale, survive by Phil Romans on Flickr
    18. 18. What else? <ul><li>New toolkits? </li></ul><ul><li>Refreshed offers? </li></ul><ul><li>Needs and roles? Councils, councillors, partners? </li></ul><ul><li>Sharing the best of your innovations </li></ul><ul><li>You tell us! </li></ul>Tom and Smith Sculpture Studio, London by geishaboy500 on Flickr
    19. 19. Contact me <ul><li>Ingrid Koehler </li></ul><ul><li> </li></ul><ul><li>Policy and Performance Community of Practice: </li></ul><ul><li> </li></ul><ul><li> </li></ul>