Communicating for Improvement
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Communicating for Improvement

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A presentation to RIEP comms leads outlining how social media can be used to support improvement programmes and an overview of how local authorities are using them.

A presentation to RIEP comms leads outlining how social media can be used to support improvement programmes and an overview of how local authorities are using them.

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Communicating for Improvement Communicating for Improvement Presentation Transcript

  • Communicating for improvement conversations and collaboration supported by social media Ingrid Koehler, IDeA 26 April 2010
  • My social media toolkit
  • Establishing networks @Effxchange follows
  • Using Communities of Practice
  • “Social” case studies
  • Supporting traditional methods of sharing www.tinyurl.com/ http://socialmedia.21st.cc/ localbysocial
  • ...and new ways, too http://socialmedia.21st.cc/
  • How councils are using social media
  • Broadcasting and narrowcasting http://www.dorsetforyou.com/weymouthreliefroad edinburghcouncil.wordpress.com
  • Changing behaviours www.sussexsaferroads.gov.uk
  • Listening •Monitoring sentiment and mentions •Deciding when to engage •Dealing with issues as they bubble up
  • Engaging with communities
  • Providing a platform for information sharing ratemyplace.org.uk
  • Opening data data.london.gov.uk openelectiondata.org
  • The Future: Knowledge Hub User + “It will support personalisation and Profile customisation, e.g. through applications KNOWLEDGE HUB such as iGoogle” Search User Interface and Plug-ins/ Plug-ins/ Access Controls Widgets Widgets People Blog Wiki Forum Address Efficiency P&P Other A Finder Book Exchange Library Apps P Mashups Plug - ins / Widgets Application Layer I Semantic markup Metadata Tags Data Aggregation Layer RSS/Atom Feeds Database Layer Gov, Local Gov and Dataset 1 Dataset 2 Dataset n Other public datasets “It will allowing filtering and subscription through technologies such as RSS”. www.local.gov.uk/knoweldgehub
  • Find me • www.twitter.com/ingridk • www.ideapolicy.wordpress.com • www.socialgov.posterous.com • ingrid.koehler@idea.gov.uk