Feedback & feedforward

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  • 1. Feedback A double edged swordmåndag den 22 augusti 2011
  • 2. Can we do better than this?måndag den 22 augusti 2011
  • 3. CHANGE? Clarifying question UNDERSTAND LISTEN & PROCESS Receptivity is present EXPLAIN So, what you mean is…. OK, but I……” Receptivity is absent DEFEND “ “Be that as it may, I still think…” REJECT “I won’t accept that, I will not take that from you… .” Feedback stairwaymåndag den 22 augusti 2011
  • 4. The key ingredient of communication is... Phillip Williams Chief Negotiator Scotland Yardmåndag den 22 augusti 2011
  • 5. ...the ability to listen Phillip Williams Chief Negotiator Scotland Yardmåndag den 22 augusti 2011
  • 6. Do you really listen?måndag den 22 augusti 2011
  • 7. #Lesson in a tweet FEEDBACK: Use at your own risk! «performance went down after feedback in almost 40% of the studies» Kluger & DeNisimåndag den 22 augusti 2011